Tweet

Successful Telephone Calls

Guest post by: Stephanie Horne

Article Overview: The impression made when making telephone calls is often the first and most significant quality of service customers are presented with. When making a great impression on the phone, there is a much better chance of converting inquiries into new business.

Successful Telephone Calls

The impression made when making telephone calls is extremely important as it is often the first and most significant quality of service customers are presented with. In addition,making a great impression on the phone give you amuch better chance of converting inquiries into new business.

Some of the key qualities you should try to exhibit during your telephone conversations are:

1) Self Esteem: You potential customers will have only as much confidence in you and your abilities as you have in yourself.

2) Professionalism: A high level of professionalism or quality of characteris always expected when working with clients.

3) Have the right tools available: Always make sure to have client folders and or easy access to schedule books and information at the time of a call. It is always best tolook and be prepared.

4) Know how to address people: Use appropriate and respectful language when addressing your customers such a calling them sir or madam.

5) Voice control: Use a moderate tone of speech. Overly aggressive conversation or a loud voice can be intimidating.

6)Positive End: Make sure to thank thepotential customer forcalling, let them know they are welcome to call back anytime, make sure you call back if you have promised to do so.

Related Articles
  Misconceptions About VoIP
  Part Nine - Prospecting for More Sales
  Should we cold call?
  Telephone Answering Techniques for Businesses
  Powerful, Persuasive and Motivating Language
  Internet Telephony Has Changed Communications
  Answering Service Helps Increase Profits
  From POTS to VOIP treet mart Marketers have a powerful new weapon
  How many times should you "touch" your customers?
  Who Is Answering Your Phones? A Look At Answering Service Staff
  Do A Needs Analysis before Buying Your Phone System
  Should You Use Webinars, Teleseminars or Other On-Line Meeting Tools?
  The Go For The No’s Network Marketing Game.
  How to Become An Expert in Cold-Calling
  Power Words
  8 Strategies to Guarantee Success in Cold Calling
  Handling the Telephone Interrupter
  An Identity Theft Call Center - A Necessity In Today's Information Age
  Press 1 - A Look At Automated Telephone Support
  How Does A Call Center Utilize Call Forwarding

Article Tags: better chance, inquiries, new business, quality of service, service customers, telephone calls



Related Forum Posts
Re: What's 1 word to describe what your business will be in 2012 - Successful.
Books for Women Entrepreneurs - There's a thread for good books in the Resources folder, but it doesn't target books for businesswomen particularly, so I figured I'd start such a thread here. It doesn't matter how successful you are in your business - it's always possible to learn something new. In subsequent posts I give Table of Contents and brief descriptions for various titles - most of them devoted to the businesswoman - and sometimes a review. If anyone else has read a review, or has read the book and found it useful, please comment! 1. The Old Girl's Network 2. Mother's Work 3. The 7 Greatest Truths About Successful Women 4. Pitch Like A Girl 5. Workplace Warrior 6. Treasure Hunt: Inside the Mind of the Modern Consumer 7. Contingency Planning & Disaster Recovery 8. She Wins, You Win 9. Napoleon On Project Management 10. Why Good Girls Dont' Get Ahead, But Gutsy Girls Do 11. Comeback Moms: How to Leave Work, Raise Children, and Restart your Career even If you Haven't Had a Job in Years 12. The One Minute Millionaire 13. Talking From 9 to 5 14. Soloing: Realizing Your Life's Ambitions 15. 101 Best Home Based Businesses for Women: Everything You Need to Know About Getting Started on the Road To Success 16. Work With Passion: How to Do What You Love for a Living. Revised and Expanded 17. Fail-Proof Your Business: Beat the Odds and be Successful 18. Confidence: How Winning Streaks and Losing Streaks Begin and End 19. Women Don't Ask: Negotiation and the Gender Divide 20. Millionaire Women Next Door: The Many Journeys of Successful American Businesswomen 21. Start Small, Finish Big: Fifteen Key Lessons to Start - and Run - Your Own Successful Business 22. Rewired, Rehired or Retired: A Global Guide for the Experienced Worker 23. The Martha Rules: 10 essentials for achieving success as you start, build or manage a business 24. The Essentials of Entrepreneurship: What it takes to create Successful Enterprises 25. Net Ready: Strategies for Success in the E-conomy 26. The Promotable Woman 27. Leave The Office Earlier: The Productivity Pro shows you how to do more in less time and feel great about it 28. The Work At Home Balancing Act: The professional resource guide for managing yourself, your work, and your family at home 29. Secrets of Six-Figure Women
JW Site redesign - I agree the Font is a little small. Also on the homepage I believe it will be effective for you to display an offer to sample your services - I believe you had one in your previous site. This is only constructive feedback.... I'm not sure about the length of the "quote" page - possibly too many questions. I wouldn't fill it out after seeing it but would pick up the phone to call you and deliver my thoughts over the phone. Maybe if you reduce the questions down to three/five questions without me having to explain in detail what I am looking for - I would complete it. One of your final questions would be: what's the best time to contact you? You can call the prospect then to get more details and you would record it during that session. I did this when I ran my webdesign company and it worked really well. my questions were: Name? Telephone? Email? Briefly describe your ideal website? Best day and time to call? I captured the details during the call-back.
Re: Does Anyone have any New Ideas for a Business - An idea is only the beginning. The solution is the key here. I really like the term "turn key solution" and in fact use it as many times as I can in my life. Successful franchises and businesses know exactly what, who, how, where, when and why prior to ever dropping $1 in the bank account. This is what makes people millionaires. Harvest ideas into well oiled machines. A business needs to run itself and sustain itself. If you can show this on paper and show consistent growth in a real world scenario, you will always have a winner. Sounds easy, doesn't it? I'm still working on that myself. It's amazing how many difficult to answer questions come up. Persistence is then key.
enRoute ads - 10 days with my new salesmen - Hi Guys, As some of you may know I hired a sales person for my business. I picked him amongst 50+ interviews, so I did do my due diligence. For any of you who have had experience with outbound sales reps in your company could you please shed some light on these statistics and let me know what you think: Days Employed: 11 Calls Made: 200 Average length of call: 3 minutes Sales: 0 Closing Rate: 0 Previous closing rate at Astral Media: 5% He is selling billboards instead of radio, for an unestablished company vs. an established one There seems to be large gaps in calling made in his daily log, on average he is making 20 calls a day. I am going to try to increase this by providing him with calling lists versus him creating his own. (I will keep you posted on this). I am just wondering, in your experience, what kind of regiment do you have your cold callers work on, 6 hours? 4 hours? 7 hours? And did you notice a curve occur with closing rates as time progressed and experience increased? If so when did you notice this begin to occur, I have him on a 1,500.00 NON-RECOVERABLE sales draw salary which ends in 6 weeks (approx).


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Convening a focus group for a niche product

What Is The Foundation for Your Vision?

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.