Track Sales Calls with Call Accounting Software
Track Sales Calls with Call Accounting Software
With a Call Accounting System, your company can...
• Track individual and group telephone performance
• Analyze key sales indicators
• Receive automatic reports via email
• Set monthly quotas and goals
• Track effectiveness of marketing campaigns
• Monitor calling patterns
• Allocate telecom expenses by department or extension
• Decrease phone abuse
• Eliminate toll fraud
• Optimize phone system performance
Improve Employee Productivity
Call accounting software can help sales organizations improve employee productivity by tracking individual and group telephone performance. Managers can discover who their most productive employees are by analyzing sales key indicators such as: number of incoming calls received, number of outgoing calls made, average length of calls, and destination of calls (local, internal, international, etc.).
Extension detail reports can give further insight into an employee's productivity level by seeing how much time was spent on each call, what the most expensive and longest calls were, and how many calls it took to reach a sale. Call information, such as this, allow managers to compare one employee against the group, and as a result, identify those employees who may need extra training or help. Important summary and detail reports can be automatically emailed to managers to help set daily, weekly, and monthly quotas and goals.
Track Effectiveness of Marketing Campaigns
Sales organizations can track the effectiveness of their marketing campaigns by analyzing how many incoming calls were received during a specific campaign period. Combined with sales revenue information, managers can determine the sales close ratio (closed sales/incoming calls) of the campaign and the average length of each incoming call. Call information such as this can be an invaluable asset to help both the marketing and sales departments.
Reduce Telecommunication Costs
Telecom expenses often account for about 10% of a company's overall budget. Figuring out ways to cut costs, while increasing revenues is one of the key functions of an effective manager. With a call accounting system, sales organizations can cut costs by allocating telecom expenses by department and extension, decreasing phone abuse, eliminating toll fraud, and optimizing phone system performance.
First, by allocating telecom expenses, managers can help control costs by setting budgets for each department or extension. As budgets are followed, expenses go down.
Second, organizations can decrease phone abuse by monitoring where calls are being made. The WIN-SENSE 32 call accounting software, for example, allows managers to sort information by call types, including information calls, 900 calls, operator assisted calls, and excessive long distance calls. Cutting down on phone abuse could save an organization hundreds of dollars each month.
Third, companies can save money by eliminating toll fraud. Many organizations are victims of toll fraud, or the unauthorized use of a company's phone system. To combat toll fraud, managers can setup custom exception reports such as after-hours/weekend activity, long-duration/high-cost calls, short-duration incoming calls and "800" number usage to track "800" to "900" numbers.
Fourth, sales organizations can save money by having their phone systems optimally trunked. If a company has too many trunks, they are overpaying, if they have too few, they may be losing customers. Trunk analysis reports will help organizations analyze current and future telephone needs, and as a result keep their phone system performing at its best.
Conclusion
By implementing and utilizing a call accounting system, businesses can expect to save up to 25% on their telecom expenses, along with significant increases sales productivity. When choosing a call accounting software package, businesses should look for a call accounting system that is reliable, flexible, and will provide them with the reports and information needed to monitor phone activity and help decrease telecom expenses. A good call accounting system can handle heavy call volumes, produce customizable reports, and meet your financial constraints.
Track Sales Calls with Call Accounting Software - To learn more about this author, visit Jessie Warner's Website.
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Improving employee productivity, lowering costs, and tracking marketing campaigns are important functions of any good sales organization. By using call accounting software, such as the WIN-SENSE 32 from TEL electronics, your business can track sales call information in real-time, allowing managers to make informative decisions when it really matters.
With a Call Accounting System, your company can...
• Track individual and group telephone performance
• Analyze key sales indicators
• Receive automatic reports via email
• Set monthly quotas and goals
• Track effectiveness of marketing campaigns
• Monitor calling patterns
• Allocate telecom expenses by department or extension
• Decrease phone abuse
• Eliminate toll fraud
• Optimize phone system performance
Improve Employee Productivity
Call accounting software can help sales organizations improve employee productivity by tracking individual and group telephone performance. Managers can discover who their most productive employees are by analyzing sales key indicators such as: number of incoming calls received, number of outgoing calls made, average length of calls, and destination of calls (local, internal, international, etc.).
Extension detail reports can give further insight into an employee's productivity level by seeing how much time was spent on each call, what the most expensive and longest calls were, and how many calls it took to reach a sale. Call information, such as this, allow managers to compare one employee against the group, and as a result, identify those employees who may need extra training or help. Important summary and detail reports can be automatically emailed to managers to help set daily, weekly, and monthly quotas and goals.
Track Effectiveness of Marketing Campaigns
Sales organizations can track the effectiveness of their marketing campaigns by analyzing how many incoming calls were received during a specific campaign period. Combined with sales revenue information, managers can determine the sales close ratio (closed sales/incoming calls) of the campaign and the average length of each incoming call. Call information such as this can be an invaluable asset to help both the marketing and sales departments.
Reduce Telecommunication Costs
Telecom expenses often account for about 10% of a company's overall budget. Figuring out ways to cut costs, while increasing revenues is one of the key functions of an effective manager. With a call accounting system, sales organizations can cut costs by allocating telecom expenses by department and extension, decreasing phone abuse, eliminating toll fraud, and optimizing phone system performance.
First, by allocating telecom expenses, managers can help control costs by setting budgets for each department or extension. As budgets are followed, expenses go down.
Second, organizations can decrease phone abuse by monitoring where calls are being made. The WIN-SENSE 32 call accounting software, for example, allows managers to sort information by call types, including information calls, 900 calls, operator assisted calls, and excessive long distance calls. Cutting down on phone abuse could save an organization hundreds of dollars each month.
Third, companies can save money by eliminating toll fraud. Many organizations are victims of toll fraud, or the unauthorized use of a company's phone system. To combat toll fraud, managers can setup custom exception reports such as after-hours/weekend activity, long-duration/high-cost calls, short-duration incoming calls and "800" number usage to track "800" to "900" numbers.
Fourth, sales organizations can save money by having their phone systems optimally trunked. If a company has too many trunks, they are overpaying, if they have too few, they may be losing customers. Trunk analysis reports will help organizations analyze current and future telephone needs, and as a result keep their phone system performing at its best.
Conclusion
By implementing and utilizing a call accounting system, businesses can expect to save up to 25% on their telecom expenses, along with significant increases sales productivity. When choosing a call accounting software package, businesses should look for a call accounting system that is reliable, flexible, and will provide them with the reports and information needed to monitor phone activity and help decrease telecom expenses. A good call accounting system can handle heavy call volumes, produce customizable reports, and meet your financial constraints.
Track Sales Calls with Call Accounting Software - To learn more about this author, visit Jessie Warner's Website.
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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