Using Social Media for customer relations purposes
One of the biggest attractions of social media to companies is the ability to efficiently manage customer relations.
Social platforms not only provide the opportunity to liaise with
current customers, but also others who may otherwise be impossible to
The biggest value that social networks possess is the willingness of others to become involved in discussions and communication. People discover similar interests through ‘tweets’ or others that they may already know and expand their contacts to the point of developing a relationship.
Companies use social platforms to expose thoughts, services and products to the world. Customers have an easy and convenient place to go, should they want to contact a company about a particular issue or problem.
Companies can set up their own page within Facebook and gather all their contacts together to build a community. A community indicates people joined together to share common interests. By publishing regular updates to a company page, the members will be automatically informed and reminded of the brand. This provides an ideal platform for a company to communicate with everyone through one simple update to all.
However, companies need to be careful not to rely solely on online communication. Nothing beats face-to-face value. In a world where online activity is demanding, social media should be used to instigate initial communication with potential contacts, before taking further action to meet in person.
The internet is flexible, almost to the point of invasion of privacy. Business people are much more accessible than they were 10 years ago, which makes the market a very competitive field.
Social networks are a great resource for job opportunities and assessing potential employees. Many candidates will have accounts online that can easily be reviewed. Some companies gather an opinion of the person before even meeting them.
Companies need to be aware that social media is not just a phrase and an additional opportunity to get your voice heard. There are consequences. A brand’s reputation is everything. Make sure you take the right steps within the social arena and be careful not to offend too many people.
Take time to build a social strategy and highlight exactly what you want to achieve from it. As a productive marketing campaign, there is real potential to be won.