Information technology enabled services (ITES) or BPO has enabled India, Philippines and other developing markets to grow and provide badly needed jobs in those markets. I used to consult in the outsourcing industry as a consultant for Cap Gemini. Entrepreneurs attempting to get into BPO need to be aware that it is extremely difficult to get and sometimes maintain a contract. Service line agreements (SLA's) are loaded with penalties and metrics that many Indian companies avoid bidding for the RFP.
Outsourcing is quite a mature industry now, four years ago when I was consulting margins were high. Four years later corporations are getting smarter by putting more metrics and clauses into contracts to protect themselves.
I urge anyone reading this post to go and learn more about outsourcing if they are trying to become a provider of ITES in Africa.
To learn more about this author, visit Nii Simmonds's Website.
Like this article? Share it with your friends
 |
Related Businesses - Evan Elite Authors |
|
The Evan Elite Authors program is currently in beta phase. For details please contact us.
|
|
|
Nii Simmonds
(Visit Nii's Website)
Nii Simmonds is founder of NAFRICOM, a
non-profit trade association for IT
Software and Technology Services industry
for Africa and a blogger on African
development. Mr. Simmonds is also a
Co-founder of EmergingictGroup, a global
ICT research, training, and
advisory/consultancy. Under Mr. Simmonds
leadership, his organization NAFRICOM
organized the 1st annual 2003 Ghana
Outsourcing Conference.
Through his experience working with many
African oriented organizations in the
field of Information Technology,
development, and globalization, Mr.
Simmonds has become a leading speaker and
presenter on African development, ICT
policies, outsourcing/BPO market in Africa
and other emerging markets, social
entrepreneurship, technology education,
and Globalization. Professionally Mr.
Simmonds is a consultant specializing in
corporate finance, globalization, business
strategy, and outsourcing.
Mr. Simmonds has been acknowledged for his
research in globalization and offshore
market by Mckinsey, IBM Global Services,
AT Kearney, Keane, Wharton School,
Harvard, Government of Ghana, Ghana
embassy, Smeal College of Business,
Harvard Business School NeoIT, ITESA,
Summit Circuit, Bloomberg News, Wall
Street Journal, Avaya, Affiliated Computer
Services (ACS), Data Management
International and many others.
Mr. Simmonds got his B.S. in
Management/Finance from Smeal College of
Business at Pennsylvania State University
and a minor in Information Systems and
Statistical Analysis. Mr. Simmonds holds a
Business Process Outsourcing Master
Certificate from the Wharton School.
|
|
 |
|
Nii Simmonds's
Complete
List Of
African-Accounts
Articles
|
|
If you enjoyed this article, get Nii Simmonds's Complete List of African-Accounts Articles For FREE!
|
|
|
|
![[Get Copyright Permissions]](http://license.icopyright.net/images/icopy-w.gif){kind=small}
