V. INSTITUTIONAL AND POLICY REQUIREMENTS FOR E-COMMERCE DEVELOPMENT
V. INSTITUTIONAL AND POLICY REQUIREMENTS FOR E-COMMERCE DEVELOPMENT
overcome and access prices become more affordable in developing countries, a number
of other significant policy challenges must be met if governments are to create an
environment conducive to e-commerce. E-commerce requires legal norms and standards
(covering, for example, contract enforcement, consumer protection, liability assignment,
privacy protection, intellectual property rights) and process and technical standards
(e.g. regarding the way payments are accepted on the Internet and products are delivered
to the final user, security, authentication, digital signatures, and connectivity protocols).
As regards Internet-related technologies, it seems virtually inevitable that many of
the norms and standards defining the e-commerce environment will be forged in the more
advanced countries. “Standing on the shoulders of giants” makes sense when network
externalities and interoperable standards are key to maximising the benefits of e-commerce
(Mann, 2000b). Besides an enabling policy environment, merchandise e-commerce also
requires complementary physical infrastructure, notably a logistics system capable of timely,
secure, and affordable small batch shipping to multiple destinations. The cost for delays
can be high even in the United States. A recent BCG study revealed that 19 per cent of
online customers said the delivery of their orders either took longer than they expected or
never occurred. As a result, many stopped shopping online, while others refused to do
more business with the offending e-tailer35.
OECD DEVELOPMENT CENTRE
Working Paper No. 164
E-COMMERCE FOR DEVELOPMENT: PROSPECTS AND POLICY ISSUES
by
Andrea Goldstein and David O’Connor
V INSTITUTIONAL AND POLICY REQUIREMENTS FOR ECOMMERCE DEVELOPMENT - To learn more about this author, visit OECD Development Centre's Website.
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Even assuming the physical infrastructure bottlenecks to Internet expansion are
overcome and access prices become more affordable in developing countries, a number
of other significant policy challenges must be met if governments are to create an
environment conducive to e-commerce. E-commerce requires legal norms and standards
(covering, for example, contract enforcement, consumer protection, liability assignment,
privacy protection, intellectual property rights) and process and technical standards
(e.g. regarding the way payments are accepted on the Internet and products are delivered
to the final user, security, authentication, digital signatures, and connectivity protocols).
As regards Internet-related technologies, it seems virtually inevitable that many of
the norms and standards defining the e-commerce environment will be forged in the more
advanced countries. “Standing on the shoulders of giants” makes sense when network
externalities and interoperable standards are key to maximising the benefits of e-commerce
(Mann, 2000b). Besides an enabling policy environment, merchandise e-commerce also
requires complementary physical infrastructure, notably a logistics system capable of timely,
secure, and affordable small batch shipping to multiple destinations. The cost for delays
can be high even in the United States. A recent BCG study revealed that 19 per cent of
online customers said the delivery of their orders either took longer than they expected or
never occurred. As a result, many stopped shopping online, while others refused to do
more business with the offending e-tailer35.
OECD DEVELOPMENT CENTRE
Working Paper No. 164
E-COMMERCE FOR DEVELOPMENT: PROSPECTS AND POLICY ISSUES
by
Andrea Goldstein and David O’Connor
V INSTITUTIONAL AND POLICY REQUIREMENTS FOR ECOMMERCE DEVELOPMENT - To learn more about this author, visit OECD Development Centre's Website.
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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