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How Your Brand Values Strengthen Your Business.
| Guest post by: ED ROACH |
Article Overview: How fast do you return a telephone call or an email from a potential lead? I ask myself this every time a lead remarks to me, how quickly I responded. I wonder if perhaps most businesses do NOT return contacts as fast as they could. I try to respond the moment I get a contact. Even if I am busy, I at least try to respond and inform them that I will return their call when I have time enough to respond properly.
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Free Download - How Your Brand Values Strengthen Your Business. By ED ROACH |
How Your Brand Values Strengthen Your Business.
How fast do you return a telephone call or an email from a potential lead?
I ask myself this every time a lead remarks to me, how quickly I responded. I wonder if perhaps most businesses do NOT return contacts as fast as they could. I try to respond the moment I get a contact. Even if I am busy, I at least try to respond and inform them that I will return their call when I have time enough to respond properly.
Yesterday I left a message with a store, asking them to give me their store hours. The message said that they would get back to me. It's been more than 24 hours and nothing. How many businesses do this - make a promise and then fail to act on it. What is the message their brand is saying to me? I believe it's telling me that I am not important to them. Maybe the next time they complain about how slow business is they could also talk about how they failed to get back to leads who called to inquire about something and they chose to ignore them. Nobody is going to beg your brand to do business with them.
Most small businesses that I speak with, have service as one of their brand values. When a business leaves their customers on hold for extended periods of time, or they fail to return their calls and inquiries, then service is not something that their company takes very seriously. Service when it suits them would be more appropriate. Your simply can't compromise your brand values if you hope to grow your business based on consistent delivery of quality. The marketplace thrives on authenticity in their brands. Paying lip service looks good on the surface, but when your offer is tested in the marketplace, you will be quickly found out, and your market share will diminish.
A great example of this in today's marketplace is Toyota. After spending years bragging about their quality, they got greedy and failed to live up to their brand value regarding quality. Now their brand is suffering in the marketplace with lower sales and a renewed confidence in American models. Their arrogance cost them huge, and it will take years to regain their polish. Now I'll bet those short cuts on quality, don't look like such a great idea in their boardrooms anymore. They grew so comfortable with their quality reputation that they obviously felt that the brand would carry the day no matter if it were authentic or not.
Don't make this mistake. Brand Values are essential to your growth and prosperity.
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Article Tags: advertising agency, brand consultants, brand management, branding experts, business coaching, business directory, coaching executive, personal brand, personal branding, starting business
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About the Author: ED ROACH RSS for ED's articles - Visit ED's website Click here to visit ED's website   Try This Team Building Outline How Tablets Open The Door To You Magazine Check Your Brand Positioning in 5 Minutes How to cure WhirlyBrand Branding Voodoo Thatll Smoke The Competition |
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Re: Essential Leadership skills
- Vision
Values
Mission
Strategic Thinking
Decision Making
Communication
Team Bonding
People Development
Coaching / Mentoring / Guiding / Grooming
Presentation
Thanks
Robert
My entry
- 1. The Best Business Books Ever: The 100 Most Influential Business Books You'll Never Have Time to Read
- this is a fascinating book about the history of Business theory, and I'd recommend it to anybody.
2. The Big Book of Small Business: You Don't Have to Run Your Business by the Seat of Your Pants, by Tom Gegax. Ditto.
3. PADI: The Business of Diving Book
Okay, so this book won't be of use to anyone who doesn't want to start a scuba store, but I did, and this book was of course invaluable to me in reaching that goal.
Top 19 Copywriting books
- 1. Ogilvy on Advertising. David Ogilvy. Wiley.
2. Positioning: The Battle for your Mind. Al Ries and Jack Trout. Warner.
3. The New Positioning. Jack Trout. McGraw-Hill.
4. Tested Advertising Methods. John Caples. Prentice-Hall.
5. How to Make your Advertising Make Money. John Caples. Prentice-Hall.
6. Guerrilla Advertising. Jay Conrad Levinson. Houghton Mifflin.
7. Direct Mail Copy that Sells. Herschell Gordon Lewis. Prentice-Hall.
8. Sales Letters that Sizzle. Herschell Gordon Lewis. NTC Business Books.
9. Herschell Gordon Lewis on the Art of Writing Copy. Herschell Gordon Lewis. Prentice-Hall.
10. Romancing the Brand. David Martin. American Management Association.
11. The Art of Writing Advertising: Conversations with William Bernbach, Leo Burnett, George Gribbin, David Ogilvy, Rosser Reeves. NTC Business Books.
12. Confessions of an Advertising Man. David Ogilvy. NTC Business Books.
13. My Life in Advertising. Claude Hopkins. NTC Business Books.
14. Scientific Advertising. Claude Hopkins. NTC Business Books.
15. How to Become an Advertising Man. James Webb Young. NTC Business Books.
16. The Lasker Story as He Told It. NTC Business Books.
17. Advertising Concept and Copy. George Felton. Prentice Hall.
18. The Copy WorkShop Workbook. Bruce Bendinger. The Copy Workshop.
19. Hey, Whipple, Squeeze This: A Guide to Creating Great Ads. Luke Sullivan. Wiley.
This should keep you busy for at least a year.
Enjoy!
Exclusive: Interview with Results
- Hi Forum Members,
I'm helping start up a Business Coaching and Consulting company here in Toronto, Ontario, Canada (a Subsidiary of RSC Business in Los Angeles).
As a Research and Development Intern I am required to practice my listening and interview skills by surveying Small and Medium Businesses on thier Business.
This Survey is designed by RSC Business to also assist the Business being interviewed more insight into their own business.
I am looking to interview about 30 businesses across North America over the span of 3 months.
At the end of these interviews I will be publishing a report of the results and they will be made available for free to the Interviewees. The Report data will include responses from a minimum of 100 interviews.
I would like to extend this opportunity to members of the Forum.
If you would like to have this short 20-30 minute interview conducted on your Business and you reside in North America please send me an email or PM.
Please contact me at andy[at]jvprosperity[dot]com to arrange our interview and to get free access to the results when they are published.
Re: HOw to market a B2B consulting company
- [quote="zohahunt77":428owzbi]Hi, I was wondering if anyone can tell me the difference between B2B and B2C. I dont know about b2b marketing but I have done marketing so know things about it. I will suggest you to take online services which will spread your business all over web network. Online marketing is the best way to market any business.[/quote:428owzbi]
B2B = Business to Business - You are marketing to other businesses.
B2C = Business to Consumer - You are marketing to consumers.
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