While some new business owners face the issue of not enough customers, others face the issue of too many customers/clients. Both are serious issues and must be dealt with carefully. There are many lists on how to find new customers/clients. Here is a list of 10 ways to deal with a rapid influx of new customers. The goal is a steady flow of just the right customers/clients.
Know the customer/client that is right for your business.
Get really clear about your ideal client or customer so you can be selective when there are too many business opportunities and you do not have time to accept them all.
Have a specialty that you are known for.
Specialize so that you get really good at what you are doing. You can then service more customers/clients quickly.
Eliminate clients who drain you.
If a client/customer takes too much of your time, that client/customer is costing you money. Look for ways to predict who will be a time-consuming customer/ client and avoid them. Find ways to eliminate those customers/clients.
Create systems to support you.
Examples are: a good business development system* that provides you with the customers or clients you need, a good bookkeeping system to keep track of expenses and revenue, a customer/client tracking system with a database of customers/clients names, addresses, and other useful information.
*Even though it may seem like you have too many customers at the moment, that flow will stop unless you keep marketing.
Off load routine tasks to others.
What are the repetitive tasks you hate to do but which you know are necessary to run your business? Many administrative tasks are easily taught to a support person and by doing so you make more time in your day to see customers/clients.
Leave time in your day for reflection and self-care.
Doing the tasks of the business is of course necessary. Many get so focused on their task lists that they never have time to take a strategic look at the business. Putting aside time every week helps you to find more ways to work with the customers/clients you want to. Leave some time too for taking care of you. This means making time for doctor’s appointments, hair care, massage therapy, exercise, meditation and anything else that provides for your health and well-being.
Set firm boundaries.
Don’t allow a client/customer to play on your sympathies and convince you to do something you know you should refuse (i.e. too time consuming, not your specialty and/or for free). Doing favors for others is not a favor to you!
Raise fees.
If all the clients/customers coming to you are your ideal clients/customers then it is time to raise fees/prices. This will sort the clients/customer that are willing to pay more for your services and those who are not. Revisit your fee/price structure at least once a year.
Refer to others.
When clients/customers are not your ideal clients/customers or when your ideal clients/customers cannot afford your fee, have a list of other business owners to whom you can refer.
Hire someone to help you do the work.
Once you have off loaded all the repetitive tasks it may become necessary to hire another worker who does the work that you do to work with you.
Ten Ways to Manage a Rapidly Growing Business - To learn more about this author, visit Alvah Parker's Website.
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Alvah Parker
(Visit Alvah's Website)
Alvah Parker is a Practice Advisor (The
Attorneys’ Coach) and a Career Changers’
Coach as well as publisher of "Parker’s
Points", an email tip list and "Road to
Success", an ezine. Subscribe now to
these free monthly publications at her
website www.asparker.com/samples.html
Alvah Parker began her career as a high
school chemistry teacher. She later
transition to a sales career at AT&T. As
a Sales Professional at AT&T for 15 years
she was elected to the prestigious Counsel
of Leaders for the top 3% of the sales
force. After leaving AT&T she
transitioned into a coaching career and
also volunteers as a SCORE Business
Counselor where she advises and counsels
small business owners.
Parker’s Value Program© enables her
clients to find their own way to work that
is more fulfilling and profitable. Her
clients are attorneys and people in
transition who want to find work that is
in line with their own life purpose.
Alvah is found on the web at www.aspar
ker.com. She may also be reached at
781-598-0388.
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