Like this article? PLEASE +1 it! Evan Signature
Evan Carmichael Top Header
Share for a Cause









Dynamic Indifference

Written by: Allen Hatton

Article Overview: There’s a funny leadership story in a book by Eric Yaverbaum titled “Leadership Secrets of The World’s Most Successful CEO’s. From the book – When asked to share his most powerful leadership technique, Bill Bonner founder and president of Agora, a large international publisher, replied “I practice a technique that might be called DYNAMIC INDIFFERENCE. I do not try to lead, probably because I am no good at it. Instead, I merely focus on the work itself. What needs to be done? Who’s got a better idea? Who’s going to do it? No attempt is made to lead. Just the contrary, people are ignored. Finally, they get tired of being ignored and turn to me for leadership. Then I tell them I can’t help them. This forces them to figure out the problem for themselves and resolve it.

Free Download - Its All About Values By Allen Hatton
Name: Email:

Dynamic Indifference

There’s a funny leadership story in a book by Eric Yaverbaum titled “Leadership Secrets of The World’s Most Successful CEO’s. From the book – When asked to share his most powerful leadership technique, Bill Bonner founder and president of Agora, a large international publisher, replied “I practice a technique that might be called DYNAMIC INDIFFERENCE. I do not try to lead, probably because I am no good at it. Instead, I merely focus on the work itself. What needs to be done? Who’s got a better idea? Who’s going to do it? No attempt is made to lead. Just the contrary, people are ignored. Finally, they get tired of being ignored and turn to me for leadership. Then I tell them I can’t help them. This forces them to figure out the problem for themselves and resolve it.

Bonner goes on to site that his flagship product was losing money. No one knew quite what to do about it. He states “Part of the problem, I realized, was that I was being too much of a leader. People waited for me to lead, to come up with a solution, to tell them what to do. So I cleverly abdicated. I said to the team, if you want this product to survive, you’d better figure something out yourself. I’m taking myself out of this project. Within six months the product was profitable again”. He gives another example- “In France we tried telling people what to do – from London no less. It was a disaster. Then at the end of our ropes, we told the remaining French employees that they would have to figure it out for themselves. Who will be in charge?’ they wanted to know. Whoever takes charge, we replied.” It wasn’t the smoothest turnaround ever, but they did in fact stage a comeback

Bonner says “Our business practices are a result of our own inadequacies. We could not run a business, so the business had to run itself. Bonners parting advice on leadership for CEO’s is to “forget about leadership. Focus on the work.”

At the end of the day, I imagine if the work isn’t getting out the people responsible for it are not going to be there. While this style of leadership leaves a little to be desired it is far more effective than what I see day in and day out of controlling management styles.
How many of you are getting in your own way by solving all the problems? Are you making statements such as “my people are too stupid to make these critical decisions” or I’d lose my business if I let these knuckle-heads run the show.” If so, then I suggest you turn the lights inward and take a look at the real knucklehead.

My clients hear me say ad nauseam “ manage to the outcome, and hold people accountable by meeting with them on a regular basis”. When you do this, the folks that don’t want to work or are in the wrong job for themselves usually quit.

If you need help in turning the lights inward, give me a call or e mail me for a free one hour consultation.

Related Articles
  Disillusionment and the Second Stage of Life
  Static website wizard
  More on Indifference from Tom
  Conversation Skills for Success
  Google’s Parameter Handling Tool: Great tool to reduce duplicate content issue

Home > Business-Coach > Allen Hatton > Dynamic Indifference
Article Tags:

About the Author: Allen Hatton
RSS for Allen's articles - Visit Allen's website

Certified executive coaches, Corporate Coaches and Coaching training services for both government and the private sector. Serving Baltimore & Washington, D.C. metro areas including MD., VA., N.C., DE., PA., N.J., N.Y. and beyond!

Click here to visit Allen's website
Dashed Line

More from Allen Hatton
Your People Skills Will Make The Difference
Its All About Values
Clint Eastwood
People are Machines
Reinvent or Die


Related Forum Posts
How I answer the phone How I answer the phone - When my phone rings, I typically just say "hello", "hello, Kevin speaking" or "hello, this is Kevin speaking" because I use my personal cell as my business line. Therefore, I assume that whoever is calling me is either a friend, family member or at least someone who already knows who I am and what I do, unless it's a caller who simply dialed the wrong number. However, retail expert and author, Doug Fleener believes that incoming calls are rich with potential and greetings should be consistent to provide the best customer experience. For instance, Fleener says "The phone script should be short and to the point. It should always end with the employee's name, not 'How may I help you?' This allows a better human connection over the phone. The best script goes like this: 'Good [morning, afternoon, evening] and thank you for calling Dynamic Experiences Group [insert your company name here], this is Doug [insert your name here]'" ("The Profitable Retailer" 201).
Re: How I answer the phone Re: How I answer the phone - [quote="BuzzAroundBooks":3oqi2iso]When my phone rings, I typically just say "hello", "hello, Kevin speaking" or "hello, this is Kevin speaking" because I use my personal cell as my business line. Therefore, I assume that whoever is calling me is either a friend, family member or at least someone who already knows who I am and what I do, unless it's a caller who simply dialed the wrong number. However, retail expert and author, Doug Fleener believes that incoming calls are rich with potential and greetings should be consistent to provide the best customer experience. For instance, Fleener says "The phone script should be short and to the point. It should always end with the employee's name, not 'How may I help you?' This allows a better human connection over the phone. The best script goes like this: 'Good [morning, afternoon, evening] and thank you for calling Dynamic Experiences Group [insert your company name here], this is Doug [insert your name here]'" ("The Profitable Retailer" 201).[/quote:3oqi2iso] That's a good point. But let me ask you, I've noticed that when people have said a script like that over and over again they tend to merge all the words together and it ends up being one monotone word - losing the effectiveness of the script. So do you think something shorter would be better? Something like what Andy used to say in the Call center?
Seek Venture Capital & Funding Seek Venture Capital & Funding - Hello, Greetings from India. I am Seeking Venture Capital for Offshore Software Company Start-up. Need advise along with Business Model Sample. I have a basic outline for an offshore company. 1. Technology - like Microsoft Dot Net, Java, LAMP 2. Talent Team - Found Good Technology Developers. 3. Where I can get the leads/potential customers - Leads have been identified who are willing to move forward offshore projects. 4. I do not have resources like funding. It is a very critical factor to me Industries: Manufacturing, Real Estate, Retail, Insurance, Distribution & Logistics, Healthcare, Industry Associations and Software Product Development, Agricultural Industries and Etc. Services: Offshore Software Development Company. Offices to be located: Hyderabad, Andhra Pradesh, India and USA. Products/Services/Applications in areas like POS & Billing, Sales & Distribution, Production Planning, Material Management, Inventory Control, Plant Maintenance, Purchasing, Accounting and Logistics. Dynamic Web Programming with Database Driven Content Management Systems, Online Stores for E-Commerce, B2B Solutions, Community Portals, Website Redesign and Development, Custom ERP with Enterprise Wide Functional Modules such as Marketing, CRM, Accounting, Inventory Control, Sales & Distribution, Production Planning, Purchase & Stores, Logistics and Supply Chain. Seek your further questions and help. Thank you, Best Regards, Jayapratap.


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.



Featured Article


Bottom Footer
Share for a Cause












Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!
Name:
Email:
Popular Articles

Entrepreneurs and the “Oh! No!” Trap

Adapting to Technology and the Internet

Life is a Balancing Act!

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.