Boorish Behaviors Are Today’s Common Business Behaviors
Boorish Behaviors Are Today’s Common Business Behaviors
When did professional business ethics, etiquette and common courtesy drop off the planet?
I had this thought recently when speaking with a colleague who shared her observation about this same scenario happening during a formal networking meeting. A member was presenting her 10-minute company overview. The new member (this was her first meeting as a member) instead of actively listening was busy with her phone answering emails through texting messages and even checking voice mails. Since the purpose of formal business networking groups is to know what each member does in order to make referrals and this new member had previously organized other networking groups, her boorish behavior shocked the other members.
This independent business networking group had been meeting for almost two years and never had witnessed such disrespectful behavior. Now the group is making this formal announcement at the beginning of each meeting "There will be no texting or answering voice mails during the meeting." How sad that common professional courtesy must now be announced.
During the last 10 years, I have observed similar behavior and unfortunately such poor and unethical behaviors are increasing. Professional common courtesy is quickly vanishing regardless of gender, age or role. From what I have witnessed, the baby boomers who comprise almost one third of the workforce appear to be even more rude than young workers.
This leads to the question how do you stem the tide and begin to turn around all of these boorish behaviors?
First, the organization needs to return to its values statement within the strategic action plan. This is from my perspective the critical lynchpin to successful execution of all goals. Until everyone knows the acceptable behaviors and then understands how these behaviors apply within the organization, boorish behaviors will continue. Sales Coaching Tip: If you do not have a strategic action plan, create one now and then revisit it on a weekly basis.
Second, the executive management team must lead by example. I have observed CEOs to VPs at local luncheons texting away and then discussing the poor attitudes of their employees. Authentic leaders walk the talk.
Third, review what it means to actively listen. The brain, contrary to what some experts claim, is not designed to multi-task. Active listening is a learned skill and one that many fail to use.
Let's be honest. There are no excuses for boorish behaviors. No one is that busy, that important, unless maybe you are the President of the United States or the leader of another nation.
The demonstration of such behaviors not only reflects the actual ethics and values of those misbehaving, but more importantly that their egos are in full overdrive. Yes in business a strong ego is necessary to keep going and going, but a boorish, self-centered ego drives opportunities and new sales away.
Boorish Behaviors Are Todays Common Business Behaviors - To learn more about this author, visit Leanne Hoagland-Smith's Website.
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Have you ever attended a luncheon or formal meeting and observed people busily texting on their cell phones? Did you think, "How rude?'
When did professional business ethics, etiquette and common courtesy drop off the planet?
I had this thought recently when speaking with a colleague who shared her observation about this same scenario happening during a formal networking meeting. A member was presenting her 10-minute company overview. The new member (this was her first meeting as a member) instead of actively listening was busy with her phone answering emails through texting messages and even checking voice mails. Since the purpose of formal business networking groups is to know what each member does in order to make referrals and this new member had previously organized other networking groups, her boorish behavior shocked the other members.
This independent business networking group had been meeting for almost two years and never had witnessed such disrespectful behavior. Now the group is making this formal announcement at the beginning of each meeting "There will be no texting or answering voice mails during the meeting." How sad that common professional courtesy must now be announced.
During the last 10 years, I have observed similar behavior and unfortunately such poor and unethical behaviors are increasing. Professional common courtesy is quickly vanishing regardless of gender, age or role. From what I have witnessed, the baby boomers who comprise almost one third of the workforce appear to be even more rude than young workers.
This leads to the question how do you stem the tide and begin to turn around all of these boorish behaviors?
First, the organization needs to return to its values statement within the strategic action plan. This is from my perspective the critical lynchpin to successful execution of all goals. Until everyone knows the acceptable behaviors and then understands how these behaviors apply within the organization, boorish behaviors will continue. Sales Coaching Tip: If you do not have a strategic action plan, create one now and then revisit it on a weekly basis.
Second, the executive management team must lead by example. I have observed CEOs to VPs at local luncheons texting away and then discussing the poor attitudes of their employees. Authentic leaders walk the talk.
Third, review what it means to actively listen. The brain, contrary to what some experts claim, is not designed to multi-task. Active listening is a learned skill and one that many fail to use.
Let's be honest. There are no excuses for boorish behaviors. No one is that busy, that important, unless maybe you are the President of the United States or the leader of another nation.
The demonstration of such behaviors not only reflects the actual ethics and values of those misbehaving, but more importantly that their egos are in full overdrive. Yes in business a strong ego is necessary to keep going and going, but a boorish, self-centered ego drives opportunities and new sales away.
Boorish Behaviors Are Todays Common Business Behaviors - To learn more about this author, visit Leanne Hoagland-Smith's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Casey GollanCasey Gollan, Business Coaching & Mentoring Programs. Add $1 Million to $10 Million in the next 1 to 3 years. Since 1996 Casey has to added hundreds of millions of dollars to businesses. Watch a free video see client results Business Coaching website. - Visit Casey Gollan's Website |
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Kim CastleWith nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website |
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Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. We specialize in internet consulting & internet marketing. - Visit Jeff Foster's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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