---

Guest post by: Leanne Hoagland-Smith Become an Author

Tweet

---

---

A recent posting by Laurie Ruettmann about employee engagement once again showed how many organizations focus on symptoms and not problems. Given that employee productivity research by Gallup suggests only 31% of all employee are actively engaged, the Question Behind the Questions (QBQ) is what is the organization doing or not doing strategically to build customer loyalty (both internal and external) that will increase sales, and create a customer centric culture of high performance?

One of the best models is the 5 Star Model by Jay Galbraith. This model allows you to determine the real obstacles (problems) keeping your organization from realizing its goals. Strategic Planning Training Coaching Tip: Ensure alignment between your strategies, structure, processes and systems, rewards and incentives and people.

Human behavior in many instances is reactive instead of proactive. When this happens, the higher order thinking skills are ignored because the brain is operating in its primitive state where emotions are high.

One way to improve reactionary behavior is to have individuals understand their own decision making styles and talents. This type of talent or performance assessment helps to create a working smarter, not harder culture because due to negative conditioning many people place more efforts on attempting to improve weaknesses than reinforcing talents or strengths.

When employees learn how to leverage their high order thinking skills and work with the organizational goals as long as strategy, structure, processes and rewards are in complete alignment, then employee engagement will increase along with the goal to increase sales and reduce costs. This will help to ensure consistent execution and the desired results.

Related Articles

  3 Common Causes of Corporate Strategy Misalignment
  A, B, C's of Execution
  Why Do Business Strategies Fail?
  Successful Small Business Owners Know That Education and Training Are Investments Not Costs
  Create Leaders for Business Sustainability
  12 Steps to Implementing Anything in Your Business: Overview
  STRATEGIC MANAGEMENT OF STRESS
  How to Align your Corporate Strategy
  Hidden Opportunities in Economic Downturns
  Change Management Can Lead to Rigidity and Resistance to Change
  Have You Got The Symptoms?
  Symptoms of Corporate Strategy Misalignment
  The Two Most Powerful Principles for Extraordinary Results
  “Symptoms That Confirm Your Decision To Look For A New Job, From Your Strategic Thinking Business Coach”
  How to Avoid Business Failure
  Executing a strategic plan requires heavy lifting
  Dog Allergies Food List
  Strategic Tips From Your Strategic Thinking Business Coach To Improve Personal Communications
  How To Improve Your Own Time Management Through Seven Strategic Questions, According To Your Strategic Thinking Business Coach
  Execution - The Power of Getting Things Done.

Related Forum Posts

Different Hats
Re: Quote of the Day - "Start small and with your own money." -
Re: Essential Leadership skills
Re: What I Enjoyed Reading This Week - Oct 14
Re: Quote of the Day - ?"Where focus goes energy flows." - Tony

Share this article. Fund someone's dream.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Is Making a Profit the Ultimate Business Success?

Is cold calling right for my business?

Rewards and Recognitions to Motivate Employees

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.