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The Lack of Professional Courtesy Is the New Business Behavior
Written by: Leanne Hoagland-SmithArticle Overview: Are you a small business owner, sales professional, C-Level executive or front line worker? What are your top major complaints as you travel the roads to greater business be it locally or globally?
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Free Download - How to Craft an Engaging Message That Highlights What You Do to Increase Sales By Leanne Hoagland-Smith |
The Lack of Professional Courtesy Is the New Business Behavior
Are you a small business owner, sales professional, C-Level executive or front line worker? What are your top major complaints as you travel the roads to greater business be it locally or globally?
Given how in touch we are between emails, voice mails and wireless connectivity, the most frequent and most frustrating complaint that I hear from business coaching or sales coaching clients, prospects and colleagues is the growing lack of professional courtesy. This complaint extends from business networking events to answering emails to actually returning phone calls. And even within my own business coaching, training and consulting practice, I must agree that this is Complaint Number One.
Of course, most individuals engaged in business receive a lot of unsolicited contacts. However, the continued lack of professional courtesy is specifically directed to:
1. Individuals who ask to be called back and then do not return phone calls
2. Individuals who request information and then do not respond when contacted
3. Individuals who make appointments and then do not show
Let’s accept the fact that everyone is busy. So being busy is not a justifiable excuse to be, simply speaking, rude!
Possibly, this lack of professional courtesy is because of the ongoing issue of “wishy washy” values or ethics. The "Do as I say" and not "Say as I do" belief stills appears to be very much alive. For example, small business owners to senior level executives demand that their sales to customer service people follow-up, yet they fail to model that same behavior.
Business building and sales research suggests that today’s uniqueness in the marketplace has much more to do with being reliable, doing what you promised in the time frame that you promised, than truly being different be it product, service or price. Reliability is a value, a truly non-negotiable behavior that separates your business from everyone else.
Small Business Help Coaching Tip: To truly be that Red Jacket in the Sea of Gray suits, revisit your strategic business action plan and reread your values statements. Commit yourself to returning all phone calls, answering all emails and honoring all appointments. Who knows you may even realize increase sales in the process?
Boorish Behaviors Are Today’s Common Business Behaviors
Realizing the Impact of Your Behavior on Others
R-E-S-P-E-C-T
What the Hell!
How Being a Professional In Sales Will Directly Increase Sales
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About the Author: Leanne Hoagland-Smith RSS for Leanne's articles - Visit Leanne's website  Her book, Be the Red Jacket is a no-nonsense and quick read to help discover potential gaps that may be keeping you from your goal to increase sales. The forward is by Evan Carmichael of EvanCarmichael.com Remember if you think you cannot or you think you can either way you are right. (Henry Ford). Sales Coaching Tip: Change your thoughts; improve your results. Click here to visit Leanne's website   Leadership Audit For Business Leadership Assessment Business Building Check List |
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My entry
- 1. The Best Business Books Ever: The 100 Most Influential Business Books You'll Never Have Time to Read
- this is a fascinating book about the history of Business theory, and I'd recommend it to anybody.
2. The Big Book of Small Business: You Don't Have to Run Your Business by the Seat of Your Pants, by Tom Gegax. Ditto.
3. PADI: The Business of Diving Book
Okay, so this book won't be of use to anyone who doesn't want to start a scuba store, but I did, and this book was of course invaluable to me in reaching that goal.
Re: SES Toronto Next Week
- In that case, how about the following?
Track: Get Me Up to Speed
* State of Search Marketing in Canada
Track: Practical & Actionable
* Beyond Linkbait: Getting Authoritative Online Mentions
Track: Advanced
* User Search Behavior
* Social Media Success
* Web 2.0 & Search Engines
* Giving Credit Where It’s Due: Which Campaign Sold What?
Top Four Young Entrepreneur Mistakes
- According to Youngmoney.com, these are the four most common mistakes made by young entrepreneurs:
1) Not enough networking
2) Not prepared for the work load
3) Lack of confidence
4) Afraid to ask family and friends for help
I would add to this list not getting started in the first place. But, if these are your problems, I would suggest checking out Keith Ferrazzi's Never Eat Alone, and Guy Kawasaki's The Art of the Start, both of which provide great tactics for getting to that next level.
Exclusive: Interview with Results
- Hi Forum Members,
I'm helping start up a Business Coaching and Consulting company here in Toronto, Ontario, Canada (a Subsidiary of RSC Business in Los Angeles).
As a Research and Development Intern I am required to practice my listening and interview skills by surveying Small and Medium Businesses on thier Business.
This Survey is designed by RSC Business to also assist the Business being interviewed more insight into their own business.
I am looking to interview about 30 businesses across North America over the span of 3 months.
At the end of these interviews I will be publishing a report of the results and they will be made available for free to the Interviewees. The Report data will include responses from a minimum of 100 interviews.
I would like to extend this opportunity to members of the Forum.
If you would like to have this short 20-30 minute interview conducted on your Business and you reside in North America please send me an email or PM.
Please contact me at andy[at]jvprosperity[dot]com to arrange our interview and to get free access to the results when they are published.
Re: Auto-DM's on Twitter
- dallasberry -- are you using the Professional version of SocialOomph to get those features? Or maybe I just haven't found it in the free version yet.
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