The Lack of Professional Courtesy Is the New Business Behavior
The Lack of Professional Courtesy Is the New Business Behavior
Given how in touch we are between emails, voice mails and wireless connectivity, the most frequent and most frustrating complaint that I hear from business coaching or sales coaching clients, prospects and colleagues is the growing lack of professional courtesy. This complaint extends from business networking events to answering emails to actually returning phone calls. And even within my own business coaching, training and consulting practice, I must agree that this is Complaint Number One.
Of course, most individuals engaged in business receive a lot of unsolicited contacts. However, the continued lack of professional courtesy is specifically directed to:
1. Individuals who ask to be called back and then do not return phone calls
2. Individuals who request information and then do not respond when contacted
3. Individuals who make appointments and then do not show
Let’s accept the fact that everyone is busy. So being busy is not a justifiable excuse to be, simply speaking, rude!
Possibly, this lack of professional courtesy is because of the ongoing issue of “wishy washy” values or ethics. The "Do as I say" and not "Say as I do" belief stills appears to be very much alive. For example, small business owners to senior level executives demand that their sales to customer service people follow-up, yet they fail to model that same behavior.
Business building and sales research suggests that today’s uniqueness in the marketplace has much more to do with being reliable, doing what you promised in the time frame that you promised, than truly being different be it product, service or price. Reliability is a value, a truly non-negotiable behavior that separates your business from everyone else.
Small Business Help Coaching Tip: To truly be that Red Jacket in the Sea of Gray suits, revisit your strategic business action plan and reread your values statements. Commit yourself to returning all phone calls, answering all emails and honoring all appointments. Who knows you may even realize increase sales in the process?
The Lack of Professional Courtesy Is the New Business Behavior - To learn more about this author, visit Leanne Hoagland-Smith's Website.
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Are you a small business owner, sales professional, C-Level executive or front line worker? What are your top major complaints as you travel the roads to greater business be it locally or globally?
Given how in touch we are between emails, voice mails and wireless connectivity, the most frequent and most frustrating complaint that I hear from business coaching or sales coaching clients, prospects and colleagues is the growing lack of professional courtesy. This complaint extends from business networking events to answering emails to actually returning phone calls. And even within my own business coaching, training and consulting practice, I must agree that this is Complaint Number One.
Of course, most individuals engaged in business receive a lot of unsolicited contacts. However, the continued lack of professional courtesy is specifically directed to:
1. Individuals who ask to be called back and then do not return phone calls
2. Individuals who request information and then do not respond when contacted
3. Individuals who make appointments and then do not show
Let’s accept the fact that everyone is busy. So being busy is not a justifiable excuse to be, simply speaking, rude!
Possibly, this lack of professional courtesy is because of the ongoing issue of “wishy washy” values or ethics. The "Do as I say" and not "Say as I do" belief stills appears to be very much alive. For example, small business owners to senior level executives demand that their sales to customer service people follow-up, yet they fail to model that same behavior.
Business building and sales research suggests that today’s uniqueness in the marketplace has much more to do with being reliable, doing what you promised in the time frame that you promised, than truly being different be it product, service or price. Reliability is a value, a truly non-negotiable behavior that separates your business from everyone else.
Small Business Help Coaching Tip: To truly be that Red Jacket in the Sea of Gray suits, revisit your strategic business action plan and reread your values statements. Commit yourself to returning all phone calls, answering all emails and honoring all appointments. Who knows you may even realize increase sales in the process?
The Lack of Professional Courtesy Is the New Business Behavior - To learn more about this author, visit Leanne Hoagland-Smith's Website.
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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