Customer service is a key business strategy to increase sales. With loyal customers providing ongoing revenue and the source for most referrals, keeping these customers dazzled with exceptional customer service is a daily challenge. Customer service training then becomes a business strategy.
When considering customer service training, each business owner or executive needs to review the training in terms of money, time and results. These three factors are considered separately, jointly and in alignment with the strategic plan.
Factor #1 - Money
Customer service training is probably some of the more affordable education and training being offered. Seminars begin at $20 to $50 per participant with off site 3 day workshops costing around $1,800 per individual. In house training to improve customer service in many instances is delivered by the HR department. Business coaches and business consultants provide on site customer service training with costs varying from $250 per participant to comprehensive project pricing.
Factor #2 - Time
Is the engaged learning time enough to secure the results? Time is a critical resource. If the training time is not enough to deliver the desired results, then why investment the money on the front end?
Factor #3 - Results
Can you clearly identify the results that you desire from the customer service training?
Any change initiative such as training should begin with the expected outcomes.
Very few employees enter their workplaces each day with the expressed wish to anger customers or to mess up the organization. Yet, because of years of conditioning, these same employees may need some customer service training to increase sales. The cost to improve customer service should always balance money, time and results. And remember, there is no magic pill to cure your customer service ills.
What Should Your Customer Service Training Cost in Terms of Money, Time and Results? - To learn more about this author, visit Leanne Hoagland-Smith's Website.
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Leanne Hoagland Smith
Are your sales where you want them to be? Will you be one of the few who achieves sales success or one of the many who have failed to change? So what are you doing to change those results? Let’s be honest, with companies moving globally and at lightening speeds, the traditional business solutions are outdated and dead. My approach moves your business out of its comfort zone and secures your competitive advantage now. If you are seeking to increase sales, build customer loyalty, create a culture of great attitudes or just achieve some sleep filled nights, then we should talk because my clients have experienced exactly those types of results. Learn more about customer loyalty at http://www.processspecialist.com/customer-loyalty.htm Give me a call at 219.759.5601 for a free strategy session. P.S. If you are seeking a motivational speaker, sales trainer or small business expert that will leave your audience smiling and remembering, please feel free to contact me at 219.759.5601. - Visit Leanne Hoagland Smith's Website |
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Leanne Hoagland-Smith
(Visit Leanne's Website)
Are your sales where you want them to be?
Will you be one of the few who achieves
sales success or one of the many who have
failed to change? So what are you doing to
change those results? Let’s be honest,
with companies moving globally and at
lightening speeds, the traditional
business solutions are outdated and dead.
My approach moves your business out of its
comfort zone and secures your competitive
advantage now. If you are seeking to
increase sales, build customer loyalty,
create a culture of great attitudes or
just achieve some sleep filled nights,
then we should talk because my clients
have experienced exactly those types of
results. Learn more about customer loyalty
at www.processspecialist.
com/customer-loyalty.htm Give me a
call at 219.759.5601 for a free strategy
session. P.S. If you are seeking a
motivational speaker, sales trainer or
small business expert that will leave your
audience smiling and remembering, please
feel free to contact me at 219.759.5601.
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