What Should Your Customer Service Training Cost in Terms of Money, Time and Results?
What Should Your Customer Service Training Cost in Terms of Money, Time and Results?
When considering customer service training, each business owner or executive needs to review the training in terms of money, time and results. These three factors are considered separately, jointly and in alignment with the strategic plan.
Factor #1 - Money
Customer service training is probably some of the more affordable education and training being offered. Seminars begin at $20 to $50 per participant with off site 3 day workshops costing around $1,800 per individual. In house training to improve customer service in many instances is delivered by the HR department. Business coaches and business consultants provide on site customer service training with costs varying from $250 per participant to comprehensive project pricing.
Factor #2 - Time
Is the engaged learning time enough to secure the results? Time is a critical resource. If the training time is not enough to deliver the desired results, then why investment the money on the front end?
Factor #3 - Results
Can you clearly identify the results that you desire from the customer service training?
Any change initiative such as training should begin with the expected outcomes.
Very few employees enter their workplaces each day with the expressed wish to anger customers or to mess up the organization. Yet, because of years of conditioning, these same employees may need some customer service training to increase sales. The cost to improve customer service should always balance money, time and results. And remember, there is no magic pill to cure your customer service ills.
What Should Your Customer Service Training Cost in Terms of Money Time and Results - To learn more about this author, visit Leanne Hoagland-Smith's Website.
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Customer service is a key business strategy to increase sales. With loyal customers providing ongoing revenue and the source for most referrals, keeping these customers dazzled with exceptional customer service is a daily challenge. Customer service training then becomes a business strategy.
When considering customer service training, each business owner or executive needs to review the training in terms of money, time and results. These three factors are considered separately, jointly and in alignment with the strategic plan.
Factor #1 - Money
Customer service training is probably some of the more affordable education and training being offered. Seminars begin at $20 to $50 per participant with off site 3 day workshops costing around $1,800 per individual. In house training to improve customer service in many instances is delivered by the HR department. Business coaches and business consultants provide on site customer service training with costs varying from $250 per participant to comprehensive project pricing.
Factor #2 - Time
Is the engaged learning time enough to secure the results? Time is a critical resource. If the training time is not enough to deliver the desired results, then why investment the money on the front end?
Factor #3 - Results
Can you clearly identify the results that you desire from the customer service training?
Any change initiative such as training should begin with the expected outcomes.
Very few employees enter their workplaces each day with the expressed wish to anger customers or to mess up the organization. Yet, because of years of conditioning, these same employees may need some customer service training to increase sales. The cost to improve customer service should always balance money, time and results. And remember, there is no magic pill to cure your customer service ills.
What Should Your Customer Service Training Cost in Terms of Money Time and Results - To learn more about this author, visit Leanne Hoagland-Smith's Website.
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Kim CastleWith nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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John AlexanderJohn has taught keyword research and SEO skills to small groups of business owners and Webmasters from over 80 different countries world wide since 2002. John is also the Director of Search Engine Academy ; Co-director of Training at Search Engine Workshops offering live, SEO Workshops with his partner SEO educator Robin Nobles, author of the very first comprehensive online search engine marketing courses at SEO Training Online and the SEO Workshop Resource Center. I look forward to hearing from you! - Visit John Alexander's Website |
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