I was discussing price points with a client recently. As the conversation continued, the client referred to the company that provides their IT support. Ironically, the IT company is a client of mine… this gets interesting!
Her point of view was that this company undersell themselves. “Their hourly charge is way too low” she told me. I asked why it was of concern. her response was really interesting.
“I need my suppliers to charge me a fee sufficient to allow them to stay in business in order that they can continue to provide me with the level of service I both expect and need.
“If they don’t charge enough, they go out of business and I’m left with no support and I have to re-educate another supplier. I trust these guys and I don’t want to have to go through the process of building trust with someone else.”
Powerful words indeed.
Frances indicated that she was happy for me to relay the message so I called the IT company today. My previous conversations with them had been about their fee structure; I had recommended an increase. They told me that they had increased fees by 10% this year and that their clients hadn’t even noticed.
My recommendation?
Put them up another 10% or even 20% until someone notices and complains.
Here’s the thing…
Most people entering a service business start with a theory that they must charge a low fee initially because they have no track record and have to compete. They start to win some business and develop a reputation. Now they’re busy but not making any real profits.
As they get new customers, they put their fees up but fear that charging their older clients more, the client will object and leave. So they keep on charging the lower fee and gradually begin to resent the client because they’re unprofitable. Ultimately they part company because the client is unhappy with the service.
“They were good once but they got too big” is the response.
The moral?
As a start-up, charge fees that will sustain a business, not fees that keep you in a job.
A recent article in an electrical contracting magazine (I can’t remember which; it was something I read casually) reported that the minimum sustainable hourly fee for an electrician billing 38 hours per week was about $90 per hour. That amount is necessary to cover wages, taxes, his vehicle, tools, insurance etc. (NB This is $Australian; interpret as you need for your own currency.)
Sounds about right to me…
What are you charging? Enough to sustain a business or just enough to keep your job?
When and Why Price Is an Issue - To learn more about this author, visit James Yuille's Website.
Like this article? Share it with your friends
 |
Related Articles |
|
Stress-Free Selling® - Stop Giving Deals!
|
| |
Do you know why most people ask for discounts? Because they can! Sometimes, it's that simple.
No one wants to be taken advantage of, and if they think they'd be foolish not to negotiate, they will. This does not...
|
Don\'t aspire to be the cheapest.
|
| |
The law of supply and demand suggests, amongst other things, that if you are the cheapest you will sell more. This is just not true. Price is so closely linked with our perception of quality that the higher priced p...
|
Stress-Free Selling® - Easy Ways to Avoid Price Objections
|
| |
Believe. Ah, the power of conviction. If we believe our prices are too high, we create price resistance. If we believe our prices are justified, appropriate, a good value, worth what we're asking, you will watch pri...
|
Stress-Free Selling® - The Power of Belief
|
| |
Ah, the power of conviction. If we believe our prices are too high, we create price resistance. If we believe our prices are justified, appropriate, a good value, worth what we're asking, watch price objections dwi...
|
The Price Objection
|
| |
"Your price is too high", "Too much", "I can't afford it", "We don't have the budget for it", "I can get it for less from your competitor". These phrases can cause your heart to miss a beat, or can ener...
|
 |
Related Businesses - Evan Elite Authors |
|
The Evan Elite Authors program is currently in beta phase. For details please contact us.
|
|
|
James Yuille
(Visit James's Website)
James Yuille is best known for taking a
straightforward approach to customer
generation and retention. His sales career
started when he sent a direct sales letter
to a potential employer who hired him
without even interviewing him. For 33
years he has generated new business in a
variety of markets; representing
multinationals and small business with
both products and services. He has sold
the 'unsellable' and has taught hundreds
of salespeople how to improve their
results. He provides practical, sensible
cosultancy services to small and medium
sized businesses and has been responsible
for many successful on and offline
marketing campaigns. More than a marketing
consultant, yet not a business coach,
James partners with his clients to see
things from their side of the desk.
He is a trainer, consultant and copywriter
who is interested in two things; helping
you identify what works and keeping you in
focus.
Find out more about James Yuille at www.Jam
esYuille.com
|
|
 |
|
|
|
|