Permission to Speak!

There are many ways to communicate. Do you know how you communicate best? We express ourselves explicitly by speaking in a direct fashion. Yet many of us say one thing and mean another. We illustrate a lot of what we say by hand gestures, and other body language. This is implicit communication, and relies on us being able to observe the speaker at all times.

I coach over the ‘phone a lot, but I recognize the need to schedule a face to face meeting at least once a quarter. Then I can really gauge how you are travelling, and pinpoint any anxieties or concerns you may have.

In our increasingly global market, many argue distance and location is not a problem. Tele- conferencing and video-conferencing can overcome these barriers. There is no doubt that modern methods of communication have improved our ability to connect with one another.

But, at a conference, how often do you establish a rapport with someone over the coffee break? How many times do main points of agreement and disagreement get aired ‘off camera’ or ‘over dinner’? Video-conferencing has its place, but face to face meetings initially are essential to establish the ground rules. And subsequent ‘live’ meetings keep everyone engaged and on track.

We are so lucky in Australia to embrace a wide diversity of cultures. Generally, we are tolerant and flexible in a working situation. But beware complacency! When travelling nationally and internationally, make sure that the people you address really understand what you are saying. If you are working in Asia, it may be that there are people in your organisation who do not understand English very well. Check with them individually that they are aware of the company’s directives and policies.

It’s not just different languages, but different cultures which can lead to misunderstandings. Here, or overseas, put yourself in the other person’s shoes. How would they interpret your latest key message? Would some of the language used offend them in any way? Communicate with them face to face to avoid any potentially embarrassing situations. And remember that your way is not necessarily their way.

We communicate by email, telephone, text messages, even Skpye. We have ways today that are better than ever for communication. When you write or speak, make sure you use plain and intelligible language. Good managers lead with clarity. And have you understood what it is your team wants? Successful managers also listen to their staff.

Keep your eyes and ears open. And learn when to keep your mouth closed!



Permission to Speak! - To learn more about this author, visit Julianne Kuhlmann's Website.

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