The Right Words at the Right Time

How often do we hear, “But it is not my fault. I told you what time it was on/where to go/how to do it”?

One of the biggest problems we face today is a lack of effective communication. This applies both in the work place and at home.

Usually, the individual is at fault. We blame circumstances beyond our control for messages not getting through. But, often, we are just not clear enough. We think we have been clear, but the way we process information in our head is not the same as someone else.

Recently, I was working with a supervisor. She asked a staff member to come in earlier than normal, to cover a particular shift. The worker replied she was unsure, and she would think about it. The supervisor arranged for someone else to cover the shift, only to discover on the day the original person turned up.

It would be easy to blame the worker. But the supervisor should have followed through. She should have stated clearly what was required, and by when.

It is so important to implement systems, and to continually check that they are working effectively. We need to nurture active listening skills in order to do this.

As a coach, I continually check that my message has got through. I talk about information management with my clients, but I am mindful of my own barriers to communication.

The key as a coach is to push aside my own ideas and issues, and to listen one hundred per cent to the client. My job is to empower the client to find the solution within.

A big factor for people in business is working in teams. Here, it is easy to blame someone else. If we see a lack of teamwork, or perceive that an individual is not performing, we must take personal responsibility for finding a solution.

“What can I do to rectify or resolve this problem?” should be our mantra.

Effective communication within a team enables us to look at a problem objectively- it avoids finger pointing and judgements on personalities.

At home one of the greatest barriers to communication is time. Taking half an hour to read with your child, or kicking the footy around the backyard reassures them of your love. A regular walk, or dinner with your partner, is usually enough to maintain a healthy connection.

Never underestimate the power of the right words at the right time.

By Julianne Kuhlmann Personal & Leadership Coach Kool Results "Putting You First"

Personal & Business Coaching, Leadership Development, Individual Training Programs,Work/life balance, Mentoring & Induction, Organisational performance Email: info@koolresults.com.au Web: www.koolresults.com.au

The Right Words at the Right Time - To learn more about this author, visit Julianne Kuhlmann's Website.

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