“Our people are our biggest asset. Our people come first. We value our people.”
How many times have you read this, or heard this? How true is it in your organisation? One of the most extreme cases I have heard where this clearly is not true, is an employee I counselled who had never had a conversation with her manager. She’d been at the company for over two years.
Ask yourself when you had an in-depth exchange with your staff member. It may have been in the last month, but was it a conversation of quality? Did you say ‘thank you’ for a job well done? Did you convey to your employee a sense of how valuable she is to the success of the business?
It’s important to provide feed back to your staff, and not just in formal appraisals. Remember that the appraisal system should never be used as a disciplinary process, but more as a way to develop the individual and to provide some coaching.
If individuals feel valued they will reciprocate with real commitment to the business. They are less likely to opt for a ‘sickie’ if they feel that the organisation will really suffer without them there. They will be motivated to get out of bed on those cold, wet mornings.
Business owners are waking up to the connection between employee commitment and the bottom line. They recognise that their people should be nurtured. Jeffrey Pfeffer, writing in the Journal of Economic Perspectives, argues that “A truly enormous body of research from a number of countries shows that how people are managed affects quality, profitability, productivity and total return to shareholders.”
At Kool Results we have developed tools and strategies to help you connect with your staff, to develop them and to get the best out of them. It could be you are a victim of your own success. You may have been promoted rapidly because you are such a whizz at sales and marketing, but, if you are in charge of staff, has anyone shown you how to manage them?
In larger companies, the HR department will take care of the recruitment or selection process. They will manage the induction and development of an employee. In companies without this HR element, or where HR has stagnated, Kool Results can help. A large part of what HR focuses on today is taken up with legal requirements and industrial relations. But you should never lose sight of the fact that coaching and developing the individual is what makes HR tick, and can produce real results for your organisation.
If you remember that it’s important managers are managed to manage well then you’ll strike gold every time!
Who comes first in your business? - To learn more about this author, visit Julianne Kuhlmann's Website.
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