Boost Your Business... Pay Attention to the Phone
Boost Your Business... Pay Attention to the Phone
This week I was doing some research for a conference I 'll be speaking at shortly. One of the people I rang from the industry I was researching answered the phone with "How can we help you change your life today?".
Well that blew me away. How often do you ring a business and are greeted with a fantastic message like that? I knew then that this business was different. I immediately thought that if this is the way the phone was answered, then what they offered would be superior to other businesses who offered similar services and products. If the salon was located nearby I definitely would have booked in. It wouldn't take much convincing for me to spend money with them.
So what's the point I'm making here? How often do you ring a business only to be greeted by " Hold the line please", "John's phone" or a bored and disinterested person speaking in a monotone voice saying for the thousandth time " Morley Partners". What impression would that give you?
How the phone is answered either good or bad, is the responsibility of the business owner or manager, not the person who takes the calls. In most instances, people aren't trained on this very important role so they do their own thing. The reason for this is generally down to ... the business owner or manager has no idea or hasn't taken any notice to the way people are greeted when they call and secondly they haven't trained their people (and I could add they don't understand or have no idea about people development).
In many businesses the reason why training and development is forgotten or ignored is because the person in charge is often too busy and snowed under to pay any attention to staff development and training or they don't see the value of investing in their people.
Just like you, I would have rung hundreds of businesses only to be left with a poor perception of the company because of the way the phone was answered and on many occasions I have rung somewhere else looking to spend my money.
What You Can Do
It's always the little things that make a major difference. Being organised and having the time to address the many facets of running your business is vital.
Hopefully you'll swing into action and use the above information to make improvements in your business.
If you're the owner or manager, the responsibility is up to you. You could be losing thousands of dollars a year because of your lack of time and personal organisation. How would you like to reclaim that time and money by dramatically improving your organisational skills so you can free up your time to work on your business so that you work less and earn more? If you seriously want to then give me a call on 1300 857 756.
Just remember if you keep doing the same things, you'll get the same results and if you do something different you'll get different results.
Have a great week!
Boost Your Business Pay Attention to the Phone - To learn more about this author, visit Lorraine Pirihi's Website.
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Hi,
This week I was doing some research for a conference I 'll be speaking at shortly. One of the people I rang from the industry I was researching answered the phone with "How can we help you change your life today?".
Well that blew me away. How often do you ring a business and are greeted with a fantastic message like that? I knew then that this business was different. I immediately thought that if this is the way the phone was answered, then what they offered would be superior to other businesses who offered similar services and products. If the salon was located nearby I definitely would have booked in. It wouldn't take much convincing for me to spend money with them.
So what's the point I'm making here? How often do you ring a business only to be greeted by " Hold the line please", "John's phone" or a bored and disinterested person speaking in a monotone voice saying for the thousandth time " Morley Partners". What impression would that give you?
How the phone is answered either good or bad, is the responsibility of the business owner or manager, not the person who takes the calls. In most instances, people aren't trained on this very important role so they do their own thing. The reason for this is generally down to ... the business owner or manager has no idea or hasn't taken any notice to the way people are greeted when they call and secondly they haven't trained their people (and I could add they don't understand or have no idea about people development).
In many businesses the reason why training and development is forgotten or ignored is because the person in charge is often too busy and snowed under to pay any attention to staff development and training or they don't see the value of investing in their people.
Just like you, I would have rung hundreds of businesses only to be left with a poor perception of the company because of the way the phone was answered and on many occasions I have rung somewhere else looking to spend my money.
What You Can Do
It's always the little things that make a major difference. Being organised and having the time to address the many facets of running your business is vital.
Hopefully you'll swing into action and use the above information to make improvements in your business.
If you're the owner or manager, the responsibility is up to you. You could be losing thousands of dollars a year because of your lack of time and personal organisation. How would you like to reclaim that time and money by dramatically improving your organisational skills so you can free up your time to work on your business so that you work less and earn more? If you seriously want to then give me a call on 1300 857 756.
Just remember if you keep doing the same things, you'll get the same results and if you do something different you'll get different results.
Have a great week!
Boost Your Business Pay Attention to the Phone - To learn more about this author, visit Lorraine Pirihi's Website.
Like this article? Share it with your friends
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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