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Boost Your Business... Pay Attention to the Phone

Boost Your Business... Pay Attention to the Phone

Hi,

This week I was doing some research for a conference I 'll be speaking at shortly. One of the people I rang from the industry I was researching answered the phone with "How can we help you change your life today?".

Well that blew me away. How often do you ring a business and are greeted with a fantastic message like that? I knew then that this business was different. I immediately thought that if this is the way the phone was answered, then what they offered would be superior to other businesses who offered similar services and products. If the salon was located nearby I definitely would have booked in. It wouldn't take much convincing for me to spend money with them.

So what's the point I'm making here? How often do you ring a business only to be greeted by " Hold the line please", "John's phone" or a bored and disinterested person speaking in a monotone voice saying for the thousandth time " Morley Partners". What impression would that give you?

How the phone is answered either good or bad, is the responsibility of the business owner or manager, not the person who takes the calls. In most instances, people aren't trained on this very important role so they do their own thing. The reason for this is generally down to ... the business owner or manager has no idea or hasn't taken any notice to the way people are greeted when they call and secondly they haven't trained their people (and I could add they don't understand or have no idea about people development).

In many businesses the reason why training and development is forgotten or ignored is because the person in charge is often too busy and snowed under to pay any attention to staff development and training or they don't see the value of investing in their people.

Just like you, I would have rung hundreds of businesses only to be left with a poor perception of the company because of the way the phone was answered and on many occasions I have rung somewhere else looking to spend my money.

What You Can Do
It's always the little things that make a major difference. Being organised and having the time to address the many facets of running your business is vital.

Hopefully you'll swing into action and use the above information to make improvements in your business.

If you're the owner or manager, the responsibility is up to you. You could be losing thousands of dollars a year because of your lack of time and personal organisation. How would you like to reclaim that time and money by dramatically improving your organisational skills so you can free up your time to work on your business so that you work less and earn more? If you seriously want to then give me a call on 1300 857 756.

Just remember if you keep doing the same things, you'll get the same results and if you do something different you'll get different results.

Have a great week!





Boost Your Business Pay Attention to the Phone - To learn more about this author, visit Lorraine Pirihi's Website.

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David Barr
David Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website

Anne Barr
Anne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website

Casey Gollan
Casey Gollan, Business Coaching & Mentoring Programs. Add $1 Million to $10 Million in the next 1 to 3 years. Since 1996 Casey has to added hundreds of millions of dollars to businesses. Watch a free video see client results Business Coaching website. - Visit Casey Gollan's Website

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With nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website

Jeff Foster
WebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas.  We specialize in internet consulting & internet marketing
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David Acheson
David Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns.  David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website

Leanne Hoagland-Smith
Are your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website

Cheryl Matthynssens

Cheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur.  Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well.  A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles.  She opened up a small affiliate site - The Balance Guide-  to help others find resources for mental and emotional well being.  Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com

- Visit Cheryl Matthynssens's Website


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Lorraine Pirihi
(Visit Lorraine's Website) Lorraine Pirihi is the founder of productivityqueen.com and creator of “The Productivity and Profit System” the complete one-on-one training program for solopreneurs and small businesses. Lorraine is also the celebrated author of “The Productivity and Profit Home Study System” the proven 6 step system guaranteed to help you free up your time, organise your systems and master your marketing so you are much more profitable and have time to enjoy life. This is available at http://www.productivityqueen.com/pr ofit.html She's a productivity expert, leading business coach, author and speaker with straight-shooter, no-fluff strategies that really work. Get your COMPLIMENTARY audio CD “How to Boost Your Productivity and Profits and Enjoy More Time Off” VALUED AT $47 for a limited time only. *** Go to www.productivityqueen.com

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