Double Your Profits and Your Productivity With The Right People
Double Your Profits and Your Productivity With The Right People
If you want your business to run more effectively and/or make more money then you must invest time and energy into your no. 1 asset otherwise you will eventually lose them.
The Physiotherapists' Practice
With four of us in the family who are all into health and fitness, we used to attend this particular practice.
The actual environment is lovely, however there was always a high turnover of physiotherapists. It's only a small practice yet it seemed that apart from the owner and one other physio who looked after us, the rest seem to come and go fairly quickly.
I could easily see what the problem was...the owner. He lacked fundamental communication and business skills. Sure he knew his 'stuff' about how to help someone heal their body but he sorely missed basic skills in leadership and managing his own staff.
The funny thing was he had a 'Mission Statement' in his office stating "Our people are our number one asset". How often have you seen this in businesses around the country? Quite often the opposite is true.
If this business owner's people were his no.1 asset then he should have got the message by now, that with the high turnover of staff, there was one common problem... himself!
Not only was this business owner sadly lacking in leadership, business and communication skills, it was reflected by the people he hired. And it was no use trying offer advice to him... he thought he knew everything.
Due to his lack of knowledge and personal development, heaps of time was wasted and potential business lost. Then there was the stress of having to work extra long hours whilst he was finding new employees. This also caused uncertainty for his patients. In fact we ended up leaving, because we were fed up with the a number of things: hearing from the staff about how poorly they were treated by the owner, we were often seen late (their lack of time management) and how we were often treated in a rude manner by the receptionist.
I must admit if it wasn't for the pleasant physio who had loyally stayed there and looked after us most of the time, we would have left long ago.
From an employee's perspective, they often leave because they are unappreciated. They are taken for granted. I knew that had happened in many instances in this particular business. The owner had hired some great people but he himself was difficult to get along with and made it very uncomfortable. He was a perfectionist and if his people didn't get things 'right', he'd let them know...all the time.
When I ask new clients how often they get together with their people on an individual or group basis to discuss their performance and get their perspective on how they find their jobs and how to improve things, a common response is "it's something I've been meaning to do". I'VE BEEN SO BUSY!!!"
The Final Word
To find and keep the right people requires many skills. Get yourself organised and allocate regular time to continually work on this very important area of your business.
If you want a team of people supporting you, then learn how to find and keep them.
Have a great week!
Lorraine Pirihi
Australia's No. 1 Productivity Coach
Double Your Profits and Your Productivity With The Right People - To learn more about this author, visit Lorraine Pirihi's Website.
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What is the no. 1 asset in your business beside yourself? It's your people. Then why is it they often fall to the bottom of the list when it comes to doing anything to help them improve their performance and look after them?
If you want your business to run more effectively and/or make more money then you must invest time and energy into your no. 1 asset otherwise you will eventually lose them.
The Physiotherapists' Practice
With four of us in the family who are all into health and fitness, we used to attend this particular practice.
The actual environment is lovely, however there was always a high turnover of physiotherapists. It's only a small practice yet it seemed that apart from the owner and one other physio who looked after us, the rest seem to come and go fairly quickly.
I could easily see what the problem was...the owner. He lacked fundamental communication and business skills. Sure he knew his 'stuff' about how to help someone heal their body but he sorely missed basic skills in leadership and managing his own staff.
The funny thing was he had a 'Mission Statement' in his office stating "Our people are our number one asset". How often have you seen this in businesses around the country? Quite often the opposite is true.
If this business owner's people were his no.1 asset then he should have got the message by now, that with the high turnover of staff, there was one common problem... himself!
Not only was this business owner sadly lacking in leadership, business and communication skills, it was reflected by the people he hired. And it was no use trying offer advice to him... he thought he knew everything.
Due to his lack of knowledge and personal development, heaps of time was wasted and potential business lost. Then there was the stress of having to work extra long hours whilst he was finding new employees. This also caused uncertainty for his patients. In fact we ended up leaving, because we were fed up with the a number of things: hearing from the staff about how poorly they were treated by the owner, we were often seen late (their lack of time management) and how we were often treated in a rude manner by the receptionist.
I must admit if it wasn't for the pleasant physio who had loyally stayed there and looked after us most of the time, we would have left long ago.
From an employee's perspective, they often leave because they are unappreciated. They are taken for granted. I knew that had happened in many instances in this particular business. The owner had hired some great people but he himself was difficult to get along with and made it very uncomfortable. He was a perfectionist and if his people didn't get things 'right', he'd let them know...all the time.
When I ask new clients how often they get together with their people on an individual or group basis to discuss their performance and get their perspective on how they find their jobs and how to improve things, a common response is "it's something I've been meaning to do". I'VE BEEN SO BUSY!!!"
The Final Word
To find and keep the right people requires many skills. Get yourself organised and allocate regular time to continually work on this very important area of your business.
If you want a team of people supporting you, then learn how to find and keep them.
Have a great week!
Lorraine Pirihi
Australia's No. 1 Productivity Coach
Double Your Profits and Your Productivity With The Right People - To learn more about this author, visit Lorraine Pirihi's Website.
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Kim CastleWith nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. We specialize in internet consulting & internet marketing. - Visit Jeff Foster's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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