How Poor Systems Lose You Business
How Poor Systems Lose You Business
However, going back a second time to this broker, the cracks in his lack of systems are showing.
I've had to chase him up to get things moving. It appears he now has a lot more business than when I first used his services.
Here's what I've observed:
1. When he's out of his office, the phone rings out (there's no voice mail message or anything). This is a surefire way to lose business.
He could use a virtual assistant, divert his phone to his mobile or have voice mail.
2. He doesn't plan and acts on the spur of the moment. (i.e. when you call, he takes action).
He needs to use a diary to schedule working on his business as well as the daily work. Unfortunately he doesn't understand what working 'on the business' really means.
3. He does everything himself... he has no assistance whatsoever.
With a Virtual Assistant he could pay them for the hours they worked. John would have to work out know what tasks they could do for him.
4. He doesn't know how to market his business effectively, he just keeps running around.
Simple things like sending an ezine or newsletter on a regular basis or a phone call to follow up past clients could have a major impact on his business. (Also see last week's ezine)
5. John invests zero dollars in learning how to run a business. He's always going along to hear about what's happening in his industry (which is often free).
6. He has no clear focus so anytime someone approaches him with a new idea that looks like it will make money, he runs off in that direction.
Writing down his goals and working out what and who he needs to help him achieve them will give him clarity. The man needs a business coach to guide him.
Basically he's spending the majority of his time and money in the wrong areas. He told me he wants to grow his business, but doesn't understand that he has to make changes first in the way he behaves.
Without a clear plan, systems and assistance, he is guaranteed to waste time, lose money and be stressed out! It wouldn't suprise me if one day soon he leaves the industry because he thinks it's just too hard to make money in that type of business.
The Final Word
Personally I find dealing with most business people, very frustrating. They tell you how good they are and will get the job done but the majority are hopeless!
I'm so thankful that I have a small team of people who support me in my business and follow through.
How Poor Systems Lose You Business - To learn more about this author, visit Lorraine Pirihi's Website.
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Some time ago I used the services of a mortgage broker who in the first instance was very prompt and appeared very efficient. Although it took some time for the refinance to go through (that was caused by the bank and their legal people), all went smoothly.
However, going back a second time to this broker, the cracks in his lack of systems are showing.
I've had to chase him up to get things moving. It appears he now has a lot more business than when I first used his services.
Here's what I've observed:
1. When he's out of his office, the phone rings out (there's no voice mail message or anything). This is a surefire way to lose business.
He could use a virtual assistant, divert his phone to his mobile or have voice mail.
2. He doesn't plan and acts on the spur of the moment. (i.e. when you call, he takes action).
He needs to use a diary to schedule working on his business as well as the daily work. Unfortunately he doesn't understand what working 'on the business' really means.
3. He does everything himself... he has no assistance whatsoever.
With a Virtual Assistant he could pay them for the hours they worked. John would have to work out know what tasks they could do for him.
4. He doesn't know how to market his business effectively, he just keeps running around.
Simple things like sending an ezine or newsletter on a regular basis or a phone call to follow up past clients could have a major impact on his business. (Also see last week's ezine)
5. John invests zero dollars in learning how to run a business. He's always going along to hear about what's happening in his industry (which is often free).
6. He has no clear focus so anytime someone approaches him with a new idea that looks like it will make money, he runs off in that direction.
Writing down his goals and working out what and who he needs to help him achieve them will give him clarity. The man needs a business coach to guide him.
Basically he's spending the majority of his time and money in the wrong areas. He told me he wants to grow his business, but doesn't understand that he has to make changes first in the way he behaves.
Without a clear plan, systems and assistance, he is guaranteed to waste time, lose money and be stressed out! It wouldn't suprise me if one day soon he leaves the industry because he thinks it's just too hard to make money in that type of business.
The Final Word
Personally I find dealing with most business people, very frustrating. They tell you how good they are and will get the job done but the majority are hopeless!
I'm so thankful that I have a small team of people who support me in my business and follow through.
How Poor Systems Lose You Business - To learn more about this author, visit Lorraine Pirihi's Website.
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. We specialize in internet consulting & internet marketing. - Visit Jeff Foster's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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