How To Turn Your Team Into High Performers
How To Turn Your Team Into High Performers
Prior to coaching I'd often hear:
"if only I could find the right people my business would much more profitable"
"I'd have less stress"
"I spend more time managing my people than getting the work done" and more.
Gary's Story
Gary who runs a plumbing business has 5 staff. He was always complaining that they were lazy, didn't use their initiative and would take advantage of him.
We had Gary fill in our Productivity and Leadership Profile which is part of our Masterful Manager's Program. This 360 degree process allows each team member to anonymously answer questions about how they see Gary in many areas including his leadership abilities, communication, organisation etc.
The process also allows Gary to answer the same questions on how he sees himself.
It turned out that Gary thought he was a good boss because he was easy to get along with. However the feedback from his team showed that he wasn't a good leader. The guys needed clear direction...someone to follow. They required a system, guidelines to work within and regular follow-up.
They never had a team meeting to discuss what was working well and how to improve things. The only time a meeting was called was when there was a customer complaint.
The Solutions
Before I share these tips with you, be aware that it is extremely important to hire the right type of people for your business in the first place. Many employers have the 'hire and hope' mentality. After the person has been hired the employer hopes they work out.
1. Regular Performance and Incentive Reviews
Measure your team's achievements on a regular basis. Formally appraise the performance of each individual twice a year. Salary increases, bonuses and incentives should be based on these performance reviews.
2. Weekly Team Meetings
Learn how to run an effective meeting and have these weekly with your team.
Have a set time each week. Ensure the agenda allows for their input. See How to Have Successful Meetings.
3. Personal and Professional Development
Invest regularly in their development, both technical and non-technical skills. The new-found knowledge can be extremely valuable to your business. By learning and developing your people, they will also be more motivated.
4. Develop Your Own Leadership Skills
Turn yourself into a Masterful Manager. There are many skills required to be an effective manager ...delegation, organisation and communication etc.
5. Participating in specific programs such as our Masterful Manager's Intensive Coaching Program will turn you into a powerful leader that gets results and maintains a happy, productive and high performing team.
They never had a team meeting to discuss what was working well and how to improve things. The only time a meeting was called was when there was a customer complaint. All of these challenges soon disappeared when Gary continually implemented the following solutions.
The Final Word
Looking after the people in your business is vital to ensure its ongoing success...whatever 'success' means to you. A happy, skilled and motivated team if managed effectively will have a huge impact on your productivity and profits.
To continue doing the same thing and expecting a different result is the definition of insanity. So if you want to achieve different results, take action today!
Have a great week!
Lorraine Pirihi
How To Turn Your Team Into High Performers - To learn more about this author, visit Lorraine Pirihi's Website.
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One of the biggest challenges many of my clients face is having the right people.
Prior to coaching I'd often hear:
"if only I could find the right people my business would much more profitable"
"I'd have less stress"
"I spend more time managing my people than getting the work done" and more.
Gary's Story
Gary who runs a plumbing business has 5 staff. He was always complaining that they were lazy, didn't use their initiative and would take advantage of him.
We had Gary fill in our Productivity and Leadership Profile which is part of our Masterful Manager's Program. This 360 degree process allows each team member to anonymously answer questions about how they see Gary in many areas including his leadership abilities, communication, organisation etc.
The process also allows Gary to answer the same questions on how he sees himself.
It turned out that Gary thought he was a good boss because he was easy to get along with. However the feedback from his team showed that he wasn't a good leader. The guys needed clear direction...someone to follow. They required a system, guidelines to work within and regular follow-up.
They never had a team meeting to discuss what was working well and how to improve things. The only time a meeting was called was when there was a customer complaint.
The Solutions
Before I share these tips with you, be aware that it is extremely important to hire the right type of people for your business in the first place. Many employers have the 'hire and hope' mentality. After the person has been hired the employer hopes they work out.
1. Regular Performance and Incentive Reviews
Measure your team's achievements on a regular basis. Formally appraise the performance of each individual twice a year. Salary increases, bonuses and incentives should be based on these performance reviews.
2. Weekly Team Meetings
Learn how to run an effective meeting and have these weekly with your team.
Have a set time each week. Ensure the agenda allows for their input. See How to Have Successful Meetings.
3. Personal and Professional Development
Invest regularly in their development, both technical and non-technical skills. The new-found knowledge can be extremely valuable to your business. By learning and developing your people, they will also be more motivated.
4. Develop Your Own Leadership Skills
Turn yourself into a Masterful Manager. There are many skills required to be an effective manager ...delegation, organisation and communication etc.
5. Participating in specific programs such as our Masterful Manager's Intensive Coaching Program will turn you into a powerful leader that gets results and maintains a happy, productive and high performing team.
They never had a team meeting to discuss what was working well and how to improve things. The only time a meeting was called was when there was a customer complaint. All of these challenges soon disappeared when Gary continually implemented the following solutions.
The Final Word
Looking after the people in your business is vital to ensure its ongoing success...whatever 'success' means to you. A happy, skilled and motivated team if managed effectively will have a huge impact on your productivity and profits.
To continue doing the same thing and expecting a different result is the definition of insanity. So if you want to achieve different results, take action today!
Have a great week!
Lorraine Pirihi
How To Turn Your Team Into High Performers - To learn more about this author, visit Lorraine Pirihi's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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