Tweet

Building Employee Confidence - The Amazing Benefits Of Summarizing

Guest post by: Martin Haworth

Article Overview: There are many tactics that help develop the capabilities of your people. One that is always vital is when you build confidence - always a challenge for employees embarking on a development path. Yet there's a tactic that's very valuable...

Building Employee Confidence - The Amazing Benefits Of Summarizing

Listening hard to one of your team and reflecting on what they have said is a simple skill to0 adopt when you need to help them feel that they are valued. By reflecting back in a summary of what you've heard them say, you really will make a difference.

Apart from building an understanding that within people management skills as a whole, the way you hold conversations can be maneouvered to your advantage, let's take a look at the key value you can gain here.

Summarizing as a tactic...

Shows you heard - that you listened closely enough, to sort out what they said and condense it into a coherent understanding. This sort of close attention to them makes them feel that you were interested enough to have heard and this, apart from building rapport...

Shows you value what they said - it was interesting; they are interesting and that you think they are a valuable human being. Believe it or not, but many people just don't have that sense of themselves, for all sorts of reasons. You are different, you value them - and they like that, so it...

Opens the conversation to more - by summarizing, you show them that you engaged with them fully. It's about helping them see that you are interested enough to hear more. With that encouragement, they find the confidence to keep going and then, of course, this starts to...

Stimulates their thinking - this 'Time to Think' is hugely valuable for creative thinking; development of ideas; analysis of pitfalls and more. The act of summarizing gets them to listen to what you have taken from what they have said and encourages them to challenge your perception, for right or wrong. That is, your interpretation might be different from what they meant and they start to consider that, not forgetting that what you are doing...

Builds the relationship - by showing you value them and are prepared to take the time to hear their input; their side of the equation; their hopes, fears, concerns about the issues. They recognize that you are an asset to them, which makes another difference as it...

Builds their confidence - because what they have said makes a difference; they have a value. When this happens, people really do want to do more and more. Your summary will show them that you notice that they can contribute and that you will ask them for more. When they find this, their confidence will soar. Confidence which is, always, one of the biggest drivers to developing themselves.

By taking a little time to manage yourself, as you engage in conversation with your people as individuals, you will emerge with very constructive possibilities, as they grow in confidence before your very eyes, because having the 'boss' show a real interest in hugely motivational.

It just needs your focus and attention to summarize as you go!

Related Articles
  Building Confidence In Employees Is A Key Management Role
  Summarizing As a Communication Tool
  The Role of Self-Confidence in Success
  Building Training Goals into Employee Reviews
  Trust in a New Age
  The Employee Benefits of Manager Coaching
  Building Employee Self Esteem for Bottom Line Results
  Building Your Confidence Is Easier Than You Think
  Create Your Success by Faking it Till You Make It
  “Major Benefits of Business Coaching for Individuals and Their Companies”
  Build Your Confidence-Make More Sales
  Changes to Benefit plans - Proceed Carefully
  Are You Confident Or Cocky?
  The Silent Career Killer
  4 Ways to Build Financial Confidence
  April Fools Day: Employee Morale and How to Kill it in 5 Easy Steps
  The Power to Influence Your Employees
  5 Things that an Employee Leasing Company can do to Help the Employer
  Go Green, Live Rich
  Are You Ready to Improve Your Self Confidence Level?

Article Tags: building confidence, development path, employee confidence, management development



Related Forum Posts
6 Simple Ways to Be Taken More Seriously - 1. Eye Contact 2. Be Assertive 3. Speak Clearly - Don't beat around the bush 4. Better to be the king the the court jester - only make jokes when apropriate. If your not serious then don't expect people to take you seriously 5. Confidence 6. Confidence (yes, confidence again!)
Boosting Confidence - Confidence is something all of us women could stand to have infused in our blood 24/7! It’s one of those areas that many struggle with the most. Through my coaching practice, I’ve discovered an underlying thread that seems to undermine confidence in some women. It has to do with confusing true confidence with pride or arrogance. Confidence is being sure of who you are and what you are able to do in a way that does not compare yourself to others. It is not dependent on value because every one of us women is valuable. Pride or arrogance is when someone lifts him or herself above others as if they are more valuable than others. It also seems to be related to "approval addiction" where the self esteem must continually be fed by others or they don't feel good about themselves. Thus, some arrogant people put others down so they can see themselves as above. Confidence is simply being all of the great woman you already are. You want to create a great business and you want to do your job well. It is not prideful to be confident in what you are doing. I invite you to give yourself permission to really let your abilities come forward and see what happens to you and your business as a result. I’d also love to hear what methods you have for boosting your own confidence.
Type of business with building - If you owned a building and Wal-Mart was opening its doors across the street in a previously unoccupied area (along with 12-14 small shops), what type of business would you start? Here are the considerations: 1. Money is a non-factor 2. Building is fairly large (10,000) square feet 3. Building is on the corner of a busy intersection (about to get much busier)
Re: USA vs Canada Hockey time . . . - Amazing game wasn't it?!
Post subject: It's Not Personal, just business - I so agree! Actually, the business world as we know it IS in trouble. I heard some stats last week that they expect by the time 2050 that 70% of workers will be freelancers. Employee/Executive Bullying won't be able to stand it when it could be easier for someone to simply contract with the nicer guy (or gal). I, for one, will be choosing the nicer ones!


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Selling What Sizzles vs. Delivering Real Value

Are You Too Good for Your Job?

TOP Level Selling

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.