Crisis - What Crisis?
Crisis - What Crisis?
Crisis management is about focus, pure and simple.
It's about getting into a frame of mind where you entirely focus on those things which are vital in the circumstances in which you find yourself and your business.
The things that must happen - and ditching those things that don't need to do right now, until a better day.
For me, customer or client focus has always been the place to start. What would those most important to your business people expect from you?
They are not, quite rightly, concerned with what your problems are - they just expect to be looked after as well as ever. This is your top and if you want, only goal, on a day when everything seems to be going wrong. It's actually a great place to go if you need focus and freedom!
Priority One
Focus all your attention on the most vital thing your customers will want from you today and park the rest.
They want the usual high levels of attention they usually get - and this must be your total focus. Many bureaucratic jobs can be postponed - so be the skilled manager you are and take a position to be brave and do just that. Ditch anything unimportant.
Priority Two
Communicate quickly, simply and personally to those at the sharp end about what they must do and those balls they can drop during the crisis.
This is time for you to show your face on the shopfloor and help out. Now it doesn't mean that you do everything yourself, because you have to be able to get above the crisis and focus on the big picture.
Priority Three
Be with your people, recognise what they are doing and tell them how proud you are with what they have achieved. Praise, thanks, encouragement and pride in them. Right here, now!
Priority Four (yet no less important)
Reflect on what's gone on. Starting with working out what went well during the challenge you've had and also about what could have gone better. Fit that into a clear plan for the next time.
Reflect also on the capabilities of your people and let them know more formally how well they did. Celebrate in some tangible way with them. It's a two-way street.
It's also time to reflect on a bigger strategic plan over how to prevent such crises happening in the future. There is no time like the present to do this. Learn while it's still fresh in your mind. And in the minds of your people.
It is quite possible to be crisis free. If that's what you want.
Crisis What Crisis - To learn more about this author, visit Martin Haworth's Website.
Like this article? Share it with your friends
In an ideal world, we would never have crises. Yet in the real world we do. Managing crisis is quite a challenge, so here are some thoughts on how to make it work best for you.
Crisis management is about focus, pure and simple.
It's about getting into a frame of mind where you entirely focus on those things which are vital in the circumstances in which you find yourself and your business.
The things that must happen - and ditching those things that don't need to do right now, until a better day.
For me, customer or client focus has always been the place to start. What would those most important to your business people expect from you?
They are not, quite rightly, concerned with what your problems are - they just expect to be looked after as well as ever. This is your top and if you want, only goal, on a day when everything seems to be going wrong. It's actually a great place to go if you need focus and freedom!
Priority One
Focus all your attention on the most vital thing your customers will want from you today and park the rest.
They want the usual high levels of attention they usually get - and this must be your total focus. Many bureaucratic jobs can be postponed - so be the skilled manager you are and take a position to be brave and do just that. Ditch anything unimportant.
Priority Two
Communicate quickly, simply and personally to those at the sharp end about what they must do and those balls they can drop during the crisis.
This is time for you to show your face on the shopfloor and help out. Now it doesn't mean that you do everything yourself, because you have to be able to get above the crisis and focus on the big picture.
Priority Three
Be with your people, recognise what they are doing and tell them how proud you are with what they have achieved. Praise, thanks, encouragement and pride in them. Right here, now!
Priority Four (yet no less important)
Reflect on what's gone on. Starting with working out what went well during the challenge you've had and also about what could have gone better. Fit that into a clear plan for the next time.
Reflect also on the capabilities of your people and let them know more formally how well they did. Celebrate in some tangible way with them. It's a two-way street.
It's also time to reflect on a bigger strategic plan over how to prevent such crises happening in the future. There is no time like the present to do this. Learn while it's still fresh in your mind. And in the minds of your people.
It is quite possible to be crisis free. If that's what you want.
Crisis What Crisis - To learn more about this author, visit Martin Haworth's Website.
Like this article? Share it with your friends
 | |
 |
No article feedback found. |
| |
Leave Your Feedback |
 | |
| |||
|
To learn more about the Evan Elite Author Program please contact us. |
 | |
|  |
Subscribe to Martin's articles
 |
|
Coaching Businesses to Success - Coaching Businesses to Success News Updates
|
|
 |
 | |
|
| |
 | |||||||
|
 | ||
 |
||
 |
||
 |
||
|
| ||
 |
| Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details. |
|
|
 |
| Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media |
|
|
 |
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"
Click Here To Learn More |
|
|
|
|
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
|
|
|
 Sample Credit Application 10 Ways To Go International Disciplines of Success 7 Strategies to Take Action DCJA Consultancy Case Study |
|
 | ||
 |
Top 50 Marketing Blogs
Top Marketing Blogs of 2009 | |
 |
More PR Resources
Press Release Builder | |
| ||
 | ||||
| ||||
|
| ||||
| ||||
|
|
|
|
|
||||||||||||
|
Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
|
|
|
