|
|
Like this article? PLEASE +1 it! |  |
|
Difficult People - General Principles
| Guest post by: Martin Haworth |
Article Overview: Difficult people can be found anywhere. As managers or supervisors, you are likely to have at least one you can name. It's as common as that. There is a general principle to use as a first step...
 |
Free Download - Special Secrets to Micro-Managing Employee Performance By Martin Haworth |
Difficult People - General Principles
Most managers come across difficult people at some stage in their careers or other. They are common and challenging sometimes by their behaviors, which can be very demanding, as well as time-consuming for us all.
What is fascinating, is how many managers come across a lot, yet others seem 'lucky' and come across far fewer.
It's not luck.
You see, some managers are better at dealing with difficult people than others, even though they might not always be too sure about exactly how they do it.
There is often something that triggers their character and just as often, that will provide you with detailed clues about what you can do about it.
When considering why this is, there is one simple tactic that rises above others. The managers who are best at handling difficult people, are almost always good at building relationships, which they do without much effort.
They spend time using their listening skills to pay full attention to everyone - difficult or otherwise - they come across, thereby showing them that they are interested in them. This is the first part of the simple solution to dealing with difficult people and, as such, is the key to all workplace relationships too.
After listening to the issues raised by a difficult person, these managers are also very good at asking relevant questions to show they are listening and also to help the individual find new perspectives on the situation they are being difficult about.
Once they have created this level of rapport, managers who handle difficult people well are also very good at drawing a line under proceedings and moving the difficult person right along.
It's only by using all of these tactics, that a manager will have the best results with difficult people, and minimize the frustrations.
Indeed, some managers have been so damaged by just one difficult person in a team that they give up themselves.
All they needed was a full awareness of what is happening and the steps to take to make the problem resolved
And it's worth bearing in mind in the organizations we work in, that there are usually two different circumstances that we come across that need slightly different twists on the simple approach above.
They are people you are with regularly - people in your life outside work even - and those you aren't. These are people who are strangers in your business and life who you might only come across once, for example.
Both can be resolved using the tactics above quite easily, so it's always worth taking the time to ensure that they are fully utilized.
Sales Training Techniques that Work!
Are you a Spiritualpreneur?
IV Module I Key Principles for an African Model of Microfinance
Seven Fundamental Marketing Principles
Personal Mastery Principles
The Secret & The Law of Attraction
Do You Enjoy Tremendous Success?
The Traits That Define Good Leadership
Do The Difficult Things.
How to Handle Your Toxic Boss
What You Are Doing To Undermine Your Authority
Are You Having Fun At Work Yet
ACCOUNTING PRINCIPLES & STANDARDS: AVOID THEM AT YOUR PERIL
Six Principles of Effective Leadership Training for Entrepreneurs
5 Trading Rules to Improve Your Stock Market Results
The Corporate Training Challenge
6 Psychological Principles to Improve Your Copywriting
Expertise
This Is How You Can Enhance Your Conversation Skills
Financial Intelligence
Article Tags: dealing with difficult people, difficult behaviors, difficult employees, handling difficult people, management development
|
About the Author: Martin Haworth RSS for Martin's articles - Visit Martin's website Click here to visit Martin's website   Key Management Development Secrets Coaching Is Learning Through Challenge Making A Difference In Your Business Ten Steps To Get You Going 5 Huge Management Benefits Of OverDelivering To Employees Should You Change Jobs Eight Things To Think About Managing Others Effectively By Asking More |
Related Forum Posts
Re: how many hours do you spend in here per day?
- Difficult to say.... I'd say I'm here an average of 30 minutes a day.... there's only five folders that I read every day... others I only read if there's some interesting post title...
For franchisor, which is the most important quality of good
- According to a magazine, some examples of most important qualities for franchisees are:
1) Good people skills
2) Ability to be coached
3) General business skills
4) Access to capital
What do you think about it?
Partner with them
- Welcome to the Group TMR,
Some ideas of people you can partner with for the Custom Napkins:
- Wedding Planners
- Photographers
- Annual General Meetings for Corporations
- Pageants
- Hotels
- Elite Restaurants
- Elite Spas
Re: how many hours do you spend in here per day?
- [quote="OmnivoreInk":12jww1u3]Difficult to say.... I'd say I'm here an average of 30 minutes a day.... there's only five folders that I read every day... others I only read if there's some interesting post title...[/quote:12jww1u3]
Hi Barbara,
So can I ask what are the five folders you follow everyday?
Re: Great start, but no finish
- Hi Guys,
I always, always recommend a starter upper read THe E-Myth by Michael Gerber. Many of those that decide to start something dont realize how much work, and how multifaceted running and building a real company is. This books shows people the ins and outs in a simple and effective way.
As far as commitment goes, they have to be willing to become lifelong learners. If they arent willing to do that, I have very little hope in their businesses getting past the 1 year mark.
There's alot of self reflection that has to go into starting a business, and recreating your life essentially. I also recommend books and resources like The Success Principles by Jack Canfield.
Jude
Share this article with your friends. Fund someone's dream.
Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.
by: Leanne Hoagland-Smith, Chicago Sales Coach
Best Automated Forex Trading Strategy
Build Your List with Joint Venture Giveaway Events
May 2012 Top 100 Social Media Experts to Follow on Twitter
What to measure to be phenomenally successful in business
10 mistakes of media relations
Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!
Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.