Tweet

It's The Way That You Say It That Makes The Difference

Written by: Martin Haworth

Article Overview: Sometimes in business there are constructive ways you can develop your people and ways of saying things that will only contribute to their decline. How will you do it?

It's The Way That You Say It That Makes The Difference

"OK, so what's happened? ... Well, yes you can do it that way. And let me show you a way that sometimes works well for us too"

"You did what - that's crazy. Why didn't you do it the way you were told? Don't you ever listen to what I say?"

Two approaches - pretty clearly eh?

If you were on the receiving end of these two acknowledgements of when something seems to have gone wrong, how would you feel about the relationship you have with your boss/manager etc?

Employees try their best - really - in the main they want to do a good job. They don't try to get things wrong - and yet sometimes they do.

That's life.

And we can beat them up for it - or we can understand and help them get over it.

The two approaches above are examples I've come across, in the last week, observing types of manager approach their people when things have gone wrong.

The first was from an excellent manager, who has her team with her, because she supports and encourages them when things don't work out quite right.

The second was from, admittedly, a less experienced manager, who was determined to make an example of his employee (so much so that she ended up in tears).

Employees are a hardy bunch. Frankly, they usually dust themselves down and get on with it.

And each time they are treated without respect it nibbles away at their self-confidence and helps them feel unworthy and useless.

It is not a nice thing to feel after you've done your days work. It impacts on their home life and the way they cope with the world.

Manager two was still embroiled in his own ego and inexperience. Showing his bullying capabilities from a position of power (and in the case mentioned, they were dealing with a very insecure member of their team - one they knew would not answer back).

The language we use as managers can be developmental or destructive - we have that onerous choice to make.

To build people's capabilities or crush them, through the way we speak and work with them.

Related Articles
  The Four Components To a Successful Business
  What Difference Do You Make?
  Get To Or Got To?
  Building Employee Confidence - The Amazing Benefits Of Summarizing
  Increase Sales with a Fine Tooth Comb

Article Tags:



Related Forum Posts
Re: Stopping Drive-by Spam - I've also noticed that in this and other forums. I wonder why they do it that way. Makes it easier to catch them. I suppose it's probably just laziness. I've even seen the same person spam the same thread multiple times one after another with the exact same post. I guess that just how stupid some of these spammers are!!!
How does one suggest improvements to inventions - and get paid for them? I'm sure people write in and complain and suggest new features for various things they buy... and if those changes are implemented that's all well and good, but the person who made the suggestion for the improvment isn't going to get paid for it. How does one suggest these improvements - and get paid for them? ----long story One of the best things the PC did (at least, Dell) was to color code all their little plugs, so you know that the green plug goes into the green hole, the pink into the pink, etc. Makes setting up those things a heckuva lot easier! I was thinking that the same thing should be done for today's TVs! I've had a new TV for a few weeks, set up next to my computer because I like to work and watch TV at the same time. But I've got it set up in such a way that I can't see all the little buttons on the top of the screen, which are the buttons for Stop, Play, Eject (for the internal DVD) , the Volume up and down, and the Channel up and down. Of course, that wasn't a problem when my remote control worked, but for some reason it stopped working a couple of weeks ago. (Yes, I replaced the battery - no good). Since I have the TV so close to my computer it's no problem, I can reach out and touch the buttons... But because they're all the same color, I had to actually get up and look at them to make sure I was pressing the right button. I've solved that problem by attaching a bit of yellow paper to the Play button, and a bit of orange paper to the Volume Up button. Makes things a lot easier...
coach needs a coach - Yes... I remember that my coach had a coach. Makes perfect sense. Plus you're getting more stimulation as to HOW to be a better coach.
Re: Eng Lit Academic Site Up For Review - DH, First of all I'd like to say you have great content on your site! Obviously you are passionate and knowledgeable about your niche. Makes "working" on it much easier, right? Ok, I'm going to give you my first impressions. I'd like to see you put some more effort into your sites header template. A bit plane, or should I say too much color if you're going to go with the simple look which isn't a bad thing. Also instead of just your domain name on your header, maybe a tag line might spruce it up a bit? You know what I mean, something like.... English-Renaissance.net ....and then under that....maybe.... Writers of the English Renaissance Resources & Reviews. (just off the top of my head mind you) #2 Getting your visitors to interact by submitting their writings etc for review is great way to build more content, traffic, pagerank, and the snowball continues. I'll add more later. That's just my first impression and thoughts. Cheers, Zac
Re: How should a young entrepreneur dress to impress? - [quote="topeyinka":yhceta3c]Today is not about your dressing, but your web presence. Your traffic to your websites speak more than what you wear today.[/quote:yhceta3c] I agree, web presence is now becoming most people's first impression of an entrepreneur. I know myself that when I click on a new site, it doesn't matter what the person is wearing in their photo; what matters is their overall web design. As for clothing though, I think cleanliness and appropriateness are the two main standards. Many young people wear clothes that are inappropriate for school or work, but it's ideal if you do dress appropriately when you are your own business person. Makes work easier, and first impressions much better.


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Tweet

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Multilevel Marketing: 4 Tips To MLM Success

Think Time

Emotional Intelligence in Business

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.