Management Fundamentals - Gordon Ramsay and Kitchen Nightmares
Management Fundamentals - Gordon Ramsay and Kitchen Nightmares
In it he goes into a small restaurant business and finds out and shares very honestly what's not working - and he only has about a week!
It's a great example of seeing through the fog in a restaurant business - and being blunt enough to make things work much better.
It doesn't work out every week and it often does and it's good to share with you what he was able to accomplish, in a very particular way this week.
In a small family restaurant, there was a mother and two daughters 'managing' the business. No clear roles defined; all sort of 'mucking in' together. No leadership or management - the two key words that any business must have - sort of 'divide and conquer'.
In addition, there is a chef way out of his depth and they were £100K in debt, losing money every week.
Ramsay's great opportunity comes because he is forthright, tells it absolutely as he sees it and is frightened of no-one's feelings.
It's an opportunity, because he makes it great television because he has such a short period of time to shake things up, he cannot afford to waste time.
He goes straight for the jugular of how he sees things needing to change - and fast!
The other thing about Ramsay is that he has a great capability to spot who isn't going to work for the future of the business and recognises potential fast - edging people into new roles quickly and working on easing out those who are making the business unhealthy.
As the programme progressed, he 'appointed', despite a lot of emotion from one of the sisters, the clear talent for managing the business to just one person - and what a choice - she performed magnificently and quickly too.
Whilst not a surprise, on his return a month later, the poor chef had left and his sous chef had taken over and was doing very well indeed.
In these two changes significant improvements had already taken place. Business was more than double what it had been and rising. Harmony had broken out all over and the employees - and owners - were much happier.
The truth is, it's a bit easier for him as he hasn't got emotionally attached to the business or the people, so he can get into the thick of it fast. Indeed in business you just cannot allow emotion to get in your way.
So, this week, here are a few little questions for you:-
"If you walked into your own business from afresh tomorrow, what - and who - would you 'do a Gordon Ramsay' on to make a significant shift in your business"?
To help a little with this, try these - being brutally honest as you go:-
- What is the potential of every single one of your employees?
- Who, or what, is getting in the way of progress?
- What three things would you change immediately to make the difference?
- What do you personally need to 'let go of' to make it more successful?
- What will you do today, immediately, to shake things up?
Deliver answers to these and you will make a big difference to your business, yourself and in perhaps unexpectedly enormous ways, to the people in your team too.
Martin Haworth is a business and management coach and trainer, working with a range of clients from corporates to individuals worldwide. www.MartinHaworth.com
Management Fundamentals Gordon Ramsay and Kitchen Nightmares - To learn more about this author, visit Martin Haworth's Website.
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Gordon Ramsay, a top British chef with a reputation for plain speaking and ripe language, has a brilliant TV series called 'Kitchen Nightmares'.
In it he goes into a small restaurant business and finds out and shares very honestly what's not working - and he only has about a week!
It's a great example of seeing through the fog in a restaurant business - and being blunt enough to make things work much better.
It doesn't work out every week and it often does and it's good to share with you what he was able to accomplish, in a very particular way this week.
In a small family restaurant, there was a mother and two daughters 'managing' the business. No clear roles defined; all sort of 'mucking in' together. No leadership or management - the two key words that any business must have - sort of 'divide and conquer'.
In addition, there is a chef way out of his depth and they were £100K in debt, losing money every week.
Ramsay's great opportunity comes because he is forthright, tells it absolutely as he sees it and is frightened of no-one's feelings.
It's an opportunity, because he makes it great television because he has such a short period of time to shake things up, he cannot afford to waste time.
He goes straight for the jugular of how he sees things needing to change - and fast!
The other thing about Ramsay is that he has a great capability to spot who isn't going to work for the future of the business and recognises potential fast - edging people into new roles quickly and working on easing out those who are making the business unhealthy.
As the programme progressed, he 'appointed', despite a lot of emotion from one of the sisters, the clear talent for managing the business to just one person - and what a choice - she performed magnificently and quickly too.
Whilst not a surprise, on his return a month later, the poor chef had left and his sous chef had taken over and was doing very well indeed.
In these two changes significant improvements had already taken place. Business was more than double what it had been and rising. Harmony had broken out all over and the employees - and owners - were much happier.
The truth is, it's a bit easier for him as he hasn't got emotionally attached to the business or the people, so he can get into the thick of it fast. Indeed in business you just cannot allow emotion to get in your way.
So, this week, here are a few little questions for you:-
"If you walked into your own business from afresh tomorrow, what - and who - would you 'do a Gordon Ramsay' on to make a significant shift in your business"?
To help a little with this, try these - being brutally honest as you go:-
- What is the potential of every single one of your employees?
- Who, or what, is getting in the way of progress?
- What three things would you change immediately to make the difference?
- What do you personally need to 'let go of' to make it more successful?
- What will you do today, immediately, to shake things up?
Deliver answers to these and you will make a big difference to your business, yourself and in perhaps unexpectedly enormous ways, to the people in your team too.
Martin Haworth is a business and management coach and trainer, working with a range of clients from corporates to individuals worldwide. www.MartinHaworth.com
Management Fundamentals Gordon Ramsay and Kitchen Nightmares - To learn more about this author, visit Martin Haworth's Website.
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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