Resolving Needs - What Your Employees Wish For!
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For your people, they want to do a great job - no, really, despite your experiences, they do. And what might seem to 'the management' the important things, just don't stack in the day-to-day reality of the workplace.
Here's why.
Your people want to focus on looking after their customers, yet there are many things, often just little things, that get in their way. Removing these little things they are having to tolerate, allows them to deliver the very best service to their customers. Yet they are reluctant to get this clear. For some reason.
You need to find out.
So. Ask them!
Yet why is this so difficult for some managers? Partly to do with not wishing to open challenging dialogue; not even thinking there might be issues or to dismissing needs of their people as irrelevant, amongst others. These issues, so vital to the well-being of their people and therefore their relationships with their customers, get missed.
So, how do managers get around this.
Easy
They just ASK. They ask in ways that work, but basically, they just ASK.
There are a many ways to do this. Ongoing dialogue; focus groups; feedback; 360's. But a really simple way to get to the bottom of what is bothering your people is, one-on-one to simply ask them this simple question:-
"If you had three wishes in your job, what would they be?"
So why do we ask for three wishes? Because often there are one or two issues that are 'givens'. Like more staff, more pay etc. Three wishes gives a bit of scope in the replies. If you can, allow your people to personalise the returns, but only if they want to. Once you've got your people being constructive around changes - and you let them tell you, you can respond, often very quickly and make things a lot better.
Understanding the little things, makes a big difference to the people who are vital to your success - who create the business for you. Don't miss the chance.
Martin Haworth is a business and management coach and trainer, working with a range of clients from corporates to individuals worldwide. www.MartinHaworth.com
Resolving Needs What Your Employees Wish For - To learn more about this author, visit Martin Haworth's Website.
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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