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Top Ten Tips for Outstanding Customer Service
| Guest post by: Martin Haworth |
Article Overview: Keeping customer service focus simple, is the key to enabling all of your people in the front line. Delivering the following Top Ten Tips for Customer Service well, will make sure your people make the best of their customer relationship.
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Free Download - Special Secrets to Micro-Managing Employee Performance By Martin Haworth |
Top Ten Tips for Outstanding Customer Service
Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.
1. Be Your Customer
Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback.
2. Give Memorable Service
Make the life's mission of everyone (yes, everyone!) to be customer focused - even those seemingly out of direct line of fire.
3. Have Product Available
Generally, you can't sell it if you haven't got it. Work your systems hard and focused to get product there on time.
4. Listen Hard to Complaints
Complaints are a wonderful gift - it is feedback of the highest order. Enjoy them and learn fast.
5. Enable Your People
Enable and encourage your people to give an immediate and generous customer response.
6. React Fast
Make sure that you and your people work with pace and immediacy with customer issues.
7. Be Systems Focused
Ask, 'What would my customer think of this - would it give brilliant service?' If not, reshape the system fast.
8. Be Curious
Encourage everyone in your team to overhear, be nosy, ask questions and feed back information from your customers.
9. Research the Marketplace
Do more in your own business from what you experience as a customer elsewhere. Encourage your people to do this too.
10. Have Fun
Have fun with your customers. It builds relationships. Relationships are business.
Ten Tips to success, in an easy to use framework. Will you take up the challenge?
Martin Haworth is a business and management coach and trainer, working with a range of clients from corporates to individuals worldwide. www.MartinHaworth.com
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Article Tags: customer relationship, customer service focus, outstanding customer service
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About the Author: Martin Haworth RSS for Martin's articles - Visit Martin's website Click here to visit Martin's website   Why I always Keep my Promises How to Make the Most of Being Let Go Management Development Secrets Getting Out Of Your Own Way Performance Management By Assuming Nothing Stop Dreaming Now Is The Time To Start Your Own Business |
Related Forum Posts
Re: Service Or Product?
- I agree with starting a Service-based Business in the economy. Here is what I think is critical:
1. Researching that your Service business has a market.
2. Marketing the Service with as much leverage as possible.
3. Product-izing the Service (aka Package Expert Knowledge). This will only help elevate you as "the" expert in your niche and make you accessible to people in different price points.
Business Tips
- How about:
Tips for managers to handle employees more effectively?
Tips on how to deal with difficult customers?
Tips on how to deal more effectively with suppliers?
The only three I have in mind right now, but will try to come up with something else.
Chris
Marketers, Learn What You Can, Cannot Control Online
- I am a Customer Service Representative in my company so naturally every once and a while I get angry customers fed up with my companies policies.
Oh! I remember one day on my way home from school I was walking by a gas station and there was a man with a huge cardboard sign outside a small car mechanic business telling people not to go there because they are crooks. I am pretty sure they lost tons of business. I know my mama kept away from there after I told her about it. I found it pretty funny. I wonder if the guy got arrested or fined though....
Wearing different hats in Business
- I have a business that produces beautiful custom rugs for home and business environments.
Different hats that I'm wearing...
Rug Fabrication - 10 [i:21cr28m8](partially outsourced to an outfit here in the US)[/i:21cr28m8]
Customer Service / Sales - 8-10
Bookkeeping - 1
Marketing - 6
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Re: Two Useful Books To Help You Focus On The CLIENT
- Hi David,
To add to your thread, I'd like to recommend Jonathan Tisch's "Chocolates On The Pillow Aren't Enough: Reinventing The Customer Experience".
Tisch's book includes content on "Welcoming Customers", "The New Art of Customization", "The Challenges of Customer Diversity" and "Offering Something Extra to Your Customers" to name a few.
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