Top Ten Tips for Outstanding Customer Service
Top Ten Tips for Outstanding Customer Service
1. Be Your Customer
Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback.
2. Give Memorable Service
Make the life's mission of everyone (yes, everyone!) to be customer focused - even those seemingly out of direct line of fire.
3. Have Product Available
Generally, you can't sell it if you haven't got it. Work your systems hard and focused to get product there on time.
4. Listen Hard to Complaints
Complaints are a wonderful gift - it is feedback of the highest order. Enjoy them and learn fast.
5. Enable Your People
Enable and encourage your people to give an immediate and generous customer response.
6. React Fast
Make sure that you and your people work with pace and immediacy with customer issues.
7. Be Systems Focused
Ask, 'What would my customer think of this - would it give brilliant service?' If not, reshape the system fast.
8. Be Curious
Encourage everyone in your team to overhear, be nosy, ask questions and feed back information from your customers.
9. Research the Marketplace
Do more in your own business from what you experience as a customer elsewhere. Encourage your people to do this too.
10. Have Fun
Have fun with your customers. It builds relationships. Relationships are business.
Ten Tips to success, in an easy to use framework. Will you take up the challenge?
Martin Haworth is a business and management coach and trainer, working with a range of clients from corporates to individuals worldwide. www.MartinHaworth.com
Top Ten Tips for Outstanding Customer Service - To learn more about this author, visit Martin Haworth's Website.
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Remember the 80:20 rule? You may not get everything perfectly right, but getting most right will be much, much better than the majority of your competition. These Top Ten Tips for Customer Service will get you well on the way.
1. Be Your Customer
Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback.
2. Give Memorable Service
Make the life's mission of everyone (yes, everyone!) to be customer focused - even those seemingly out of direct line of fire.
3. Have Product Available
Generally, you can't sell it if you haven't got it. Work your systems hard and focused to get product there on time.
4. Listen Hard to Complaints
Complaints are a wonderful gift - it is feedback of the highest order. Enjoy them and learn fast.
5. Enable Your People
Enable and encourage your people to give an immediate and generous customer response.
6. React Fast
Make sure that you and your people work with pace and immediacy with customer issues.
7. Be Systems Focused
Ask, 'What would my customer think of this - would it give brilliant service?' If not, reshape the system fast.
8. Be Curious
Encourage everyone in your team to overhear, be nosy, ask questions and feed back information from your customers.
9. Research the Marketplace
Do more in your own business from what you experience as a customer elsewhere. Encourage your people to do this too.
10. Have Fun
Have fun with your customers. It builds relationships. Relationships are business.
Ten Tips to success, in an easy to use framework. Will you take up the challenge?
Martin Haworth is a business and management coach and trainer, working with a range of clients from corporates to individuals worldwide. www.MartinHaworth.com
Top Ten Tips for Outstanding Customer Service - To learn more about this author, visit Martin Haworth's Website.
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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