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Classic Leadership Styles - Click To Read Article
Much has been said over the years about leadership styles. Yet research into the best and most practical overview leads to the easiest conclusion (there will always be variables on these, as well as mixes of them), are that there are four distinct leadership styles. With one to avoid as well!

Ask Me Another - Just One More Thing - Click To Read Article
Building strong relationships is all about having two sides appreciate each other and want to build a bond that works both ways. This can generate the enormous benefits of collaboration. Here are twelve benefits why...

10 Things A Manager Needs To Do On The Very First Day
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One of the biggest challenges for any new manager, is how to approach (and even survive) the very first day in their new appointment. Indeed what you do on day one, may well frame the relationship with your employees for years to come...

Customer Service - How To Get The Customer Facing Employees You Must Have
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The truth is, it's always best to recruit the people you want and need in your business, rather than create that silk purse out of the sow's ear you already have.

Moving from a Chiefs and Indians Management Style
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I've ummed and ahhed about the title for this topic, not wanting to cause offence. So if I do, I don't mean to - the term "Chiefs and Indians" is a metaphor, not a culture statement, so bear with me, it will become clear.

A Complementary Team
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We all have weaknesses. Whatever our roles.

Team Building Inherit or Create
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Is it easier to have a bunch of people that are brand new to a team, or one that you mould from those you inherit?

Hands Off Management Frying Pan Fire or Neither
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How tempting is it to fix things? You know, you are passing by one of your teams cubicles and they are doing something you know all about. So you give a hand...

Decision Making Processes Doing the Best You Can
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Ever been frustrated by someone who made a decision that seemed to be the wrong decision?

Success Steps You Can Use To Make Interviews Easy!
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Here are a few ideas to set your mind at rest and help you on your way with interviews. They are an inherent part of almost any selection process you care to mention - and they can be challenging; scary even. Until now!

10 Fast Steps To Networking Heaven!
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It's tough to make the right impression every time. And you know that you must to meet people to better your business and career. When interacting with people, here are some quick 'n easy tips that will make big strides forward for you.

Ten Steps To Effective Meetings
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Meetings are vital for business. But only if they are run effectively and efficiently. Here are ten straight-forward steps to help you get the very best from them, and those who show up!

6 Steps to Successful Competency Based Interviews
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Here are 6 steps to help you make the best impression - and get the job! Now that more and more organisations are using a competency based framework for interviewing. Any help you can get is worth it!

Should You Change Jobs? Eight Things To Think About
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You work gives you all the financial things you need and yet, there's something missing. What is that elusive clue to tell you it's time to move on?

Six Success Steps - What to do when Opportunity Knocks
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You have spread the word and made changes for a new career. Finally, your efforts pay off and you have got your interview. Want to know what to do when opportunity knocks? Read on!

Crisis - What Crisis?
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In an ideal world, we would never have crises. Yet in the real world we do. Managing crisis is quite a challenge, so here are some thoughts on how to make it work best for you.

10 Key Points You Must Know About Business Succession Planning
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Succession Planning isn't just about preparing for boardroom changes or grooming your son or daughter to take over when you want to retire. It's much more about how those who manage others create seamless changeovers, preparing who you have, for opportunities that might present themselves.

10 Great Ways to Motivate Your Employees As You Go
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Someone once said, "Motivation is like food for the brain. You cannot get enough in one sitting. It needs continual and regular top ups." Done daily as part of the way you are, makes the difference. Here's ten easy ways how...

Customer Service - The Disney Way
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The customer service at Walt Disney World in Florida had always been exemplary. Yet on this occasion, as the new millennium began, there was something wrong...

6 Simple Steps to Dealing with Difficult Managers
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Managing teams is tricky enough, but when you have a challenging manager to deal with as well - I guess you could do without it. But a structured approach can mean success for all sides.

Business Management Skills - Seven Levels of Delegation
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In any business, unless you are a true one man band, you need the help of valuable people around you. By ensuring their capabilities are developed as you go, you will bring along a team supporting you, that will be able to do pretty much everything you can do. Delegating can be tough to get the hang of, but it is of immense value. Here's how to let go, comfortably...

Make Meetings Work - Use An Agenda!
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For meetings to consistently deliver the required performance and hence outputs, it is critical to have a prepared communication process in advance of the meeting.

Business Succession Planning - Three Fundamental Reasons You Need It Now
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Succession planning is a simple enough process for managers and business owners to have the people they need, when they need them, all the time. And this brings them significant benefits. If that's what you want right now, here's three great benefits...

Complementing Your Management Team
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We all have weaknesses. Whatever our roles. In management positions, one of the bigger challenges is to recognise our own shortcomings and alter our own behaviours. Sometimes this can be very challenging...

Creating A Business Vision - First Step To Successful Succession Planning For Your Business
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Succession planning is an absolute necessity for you to develop a sustainable growing and evolving business. First step is to know where you are going. Through creating a compelling and growth-focused business vision. Here's how...

Delegate Successfully - The Four Level Rule
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# Delegation is a subtle, yet vital art in business. It can work for you - but only if you use it well. And use it for the benefit of all involved. There is a vital 'ground rule' that you must accommodate. And that's around a clear 'level of authority' to act...

Delegation for Business Leaders - How Letting Go Works
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# To create the time for the specific role of a leader, as much as possible of the day to day delivery must be handed over. This level of delegation is very important, not only to create the space for the leader to develop visions and longer terms strategic goals, but also in encouragement of key individuals who will both be challenged by new activities, but will also be developed for the future benefit of the organisation.

Effective Working Practices In Your Office Space
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Whilst many of us work in offices where the organization is responsible for most things, decisions about effective working practices in our work area can be reduced by what we are allowed to do. Yet there are a number of steps we are able to take that we do have control of. Things like...

Effective Working Practices - Three Tips To Clear Out The Clutter
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Making life simpler around the office will lead you to become more effective as well as more efficient. Ready for simplicity? Here are three great ideas.

Its Not What You Say - It's The Way That You Say It
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Sometimes in business there are constructive ways you can develop your people and ways of saying things that will only contribute to their decline. How will you do it?

Lao Tzu - Give A Man A Fish...
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This famous saying, steeped in thousands of years of wisdom, is a valid today as it was then, yet why is it so vital, especially in the fast-paced and technologically wired world we live and work in today?

Listening - The Powerhouse Management Tool
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Listening to your people. As in life, many things that work best in business are the simplest things. In this easy to use toolkit, the benefits of listening and the key tips of how to do it best will help you manage to success...

Making A Difference In Your Business - Ten Steps To Get You Going
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We are all busy people. Our businesses depend on us and they require our full attention. Yet sometimes, it's of value to reflect on the bigger picture of purpose. What is a way to lead and yet, make a difference in your wake.

Making Time for Team Building Relationships
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Whatever else you are doing - STOP! - whenever you engage with someone in conversation. Ignore pagers. Put off interruptions. At the very least make sure that you 'honour' the space that you have when you are in any sort of one-to-one with someone else...

Management Fundamentals - Gordon Ramsay and Kitchen Nightmares
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Ever wondered what was wrong with your business and how you can sort it out. It's great to have a second pair of eyes run over it and tell you what needs to change. Here's a guy who does just that...

Next Steps to Success
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What happens when progress slows right down - and nothing happens between you and your team? There is a stifling stench of paralysis. It's time to ensure you have next steps in place. Read on for more...

No Time for Cold Feet
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Sometimes getting ahead means initial shocks and challenges to your system. And then you can really push on to make progress.

One to One Time - Your Employees Need You!
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Spending one-to-one time with your people is invaluable. Why? In this article, I'll tell you.

5 Key Secrets For Management Success
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Your business, whether it is small, medium or large. If you lead a team of employees. Or even CEO a multi-mega-sized business it doesn't matter. You have to have the skills to get the best out of your people. Your people management skills have to be more than up to scratch.

Performance Management - Five Steps To Success
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Performance Management refers to the way in which a business involves its employees and encourages those employees to help the business grow and improve. Need to know a simple structure for implementing this system and why it is important to the overall success of a business? Read on...

Rewarding Your Employees - The Pros and The Cons
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Rewarding your people can be so motivational. And it's a management tool that is so often missed. Yet there are some reasons to be cautious...

Recruitment Standards You Must Have To Build Your Business
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Recruitment standards are a critical component of assembling a strong management team to fit your company's needs. Maintaining recruitment standards ensures you are getting qualified people, who fit well into the mechanics of your business. Why is this important and anyway, what can you do about it? Read on...

Employee Satisfaction Surveys Stink
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Truth is, in many organizations, the doing of the survey is more than enough. Only rarely does anyone get down to what happens next.

Stop Dreaming - Now Is The Time To Start Your Own Business
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Starting your own business can be one of the most challenging difficulties that you have ever made. Yet making that decision, for many, will be the best decision they ever make. To help make it easier, here are a few ideas to help you.

10 Simple People Skills To Successful Management
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Getting the best from your people is vital if you are to make the best progress in your business or organisation. Much comes from the way you interact personally and there are just ten key actions to take to build great, fulfilling and productive relationships...

Successful Succession Planning - Driven By Managing Performance
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There are a number of areas to keep your eye on as part of your succession planning activities. Top of the list has to be that as you formulate your ideas to get those people organized to be top class performers, you need to know how they are doing, right now. Here are some ideas...

Succession Planning - 3 Brilliant Benefits For Managers
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Succession planning in your business is an easy enough project to start up. It creates excellent employees who are ready for the step up when you need it and not when you get caught short. Which will make a big difference to your business. Here's why...

Succession Planning - A Bigger Solution Than You Might Think
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Succession planning is the process by which a company, in effect "hires from within." It refers to the way a company identifies employees and prepares them for moving up within the company confines. Here's more about the benefits of Succession Planning.

Succession Planning - Vital For Your Business At All Levels
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There are so many issues in management today and one that so often gets missed is planning for every eventuality. If you have no idea what succession planning is then this article is worth a read - it could make all the difference...

Succession Planning - Your Route To Sustainable Business Success
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Succession planning is all about having a great team working for you and then more. It's about releasing the unlimited potential in the whole of your workforce. To do that you need to know them all very well indeed. Here's why...

Succession Planning Tricks in Your Business and Organization
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Succession planning, in any business, is vital to avoid major challenges when a key person leaves their key position. Taking the time to build a succession planning strategy doesn't take that long, so here are a few ideas that will get you started.

Succession Planning Values - Time Invested Is Well Worth It
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In any business there is a careful balance between the 'day job' and the work you put in to make your business sustainable. If you use a succession planning activity, you will find your jig-saw fits together perfectly. Here's why...

Sustainable Business Growth - It Is All About Team
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You want a growing and developing business and you also see that you are putting all the effort in. In fact it's a level of workload that you know, deep down that you cannot sustain. The answer is to stop - and build your team around you that makes this much, much easier. So, where to start...

Switch on Your Employees - Say an Unexpected Thank You
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Unexpected recognition for a job well done is very, very validating for your people. It's how you do it that counts...

Easy Team Building Tactics - Making The Most Of More Of Your People
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Unexpected recognition for a job well done is very, very validating for your people. It's how you do it that counts...

Team Development - Easier to Start from Nothing
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Is it easier to have a bunch of people that are brand new to a team, or one that you mould from those you inherit?

Ten Key Facts About Dealing With Difficult People You Must Know
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The tendency is to come at this is from two opposing sides. Two adversaries locked in a battle for survival. It is scary when Dealing with Difficult People! Yet there are steps forward you can take...

Ten Reasons Why Its Best to Accept How You Feel During Change
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Change is challenging. It impacts on people and they resist. But sometimes they resist experiencing the feelings that accompany change. Yet accepting and appreciating how you feel in changing situations can help. Here's how...

Ten Ways To Be Better At Dealing With Difficult People
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Dealing with difficult people is critical if you are to manage the rest of your team and business to the max. Yet sometimes, just one person can demand your attention, in one way or another, in a way more disproportionate amount than everyone else put together. And if you have two of them, well...

The Importance of Clear Business Goals
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For you to get where you want to go, there are four key steps for you to take. They are not difficult, but they are vital...

The Value of Being Appreciated
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There are a whole load of resources you can find on 'motivation'. Books, tapes, internet etc. Yet it need not be so complicated...

How 'Hiring Now' Is A Hint You Have Problems
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For your business to really prosper, you have to get deep down and dirty to ensure that really get clear on issues you are facing. And those your people are facing too...

Time Management and Team Development The Yes and No of It
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When to say 'Yes'; when to say 'No' - the dilemma! You see we human beings spend a lot of our time saying them at the wrong time - and it gets us into all sorts of trouble, expends our energies and wastes our time. In fact, if we said 'Yes' when we say 'No' and 'No', when we say 'Yes', it would make big, big difference in our lives.

5 Time Management Skills You Need Right Now
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Much has been written about how to get the best from your time management skills. In business it's vital to ensure that all of your time is spent productively. Here are five ideas that really will make a difference...

Top Ten Tactics for Team Building Success
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Bosses who lead the best businesses. realize early on that they cannot run their business alone. As their business grows, it just becomes unmanageable. Then, trying to lead it alone, it will either kill them or, slowly but surely, they will fail. Time to call for help and get your team building off the ground!

How to Make a Difference Every Day
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Every day, everyone can make the world a better place. It's simple; it's quick and it is free. All it requires is a recipe containing you (yes, that's *YOU*!!), awareness and a natural disposition to be brave enough to change the day of everyone you come into contact with in a positive way.

Building Shareholder Value Through Your People
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By using your best asset, your people, really well, it helps you and your shareholders benefit. Your people have wonderful skills and leveraging this is what makes good businesses truly great.

How To Learn Great Management from Our Kids
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Our kids provide a fabulous resource ready-made for us, 24 hours a day, just ready to teach us all we need to know about management.

Why I always Keep my Promises
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It's a small thing, but it is important. In your business, forgetting little things promised causes erosion of trust and belief in you. And ultimately, those little things add up to a lot for your people. And that affects you and ultimately, your business success.

Procrastination and JDI!
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Getting better information makes for the more correct decisions. Yet the fear of 'getting it wrong' sometimes means that we use collating information and all sorts of other seemingly completely valid tactics as a good excuse for being slow to decide.

How to Coach Your Employees - 5 Simple Steps Anyone Can Do!
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Coaching has become the buzzword of the 21st century and for many managers and small business owners, it seems like a weird and mysterious thing. Yet it's not complicated or hard. Best of all, you're probably doing much of it already. Read on for 5 simple steps to fine tune your coaching skills.

Employee Success 7 Ways Feedback Works
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Feedback to your people works if you get it right. They develop; your business grows and everyone's a winner. Now, here's the good news! In this article are 7 reasons to build 'Feedback' into your skillset.

Lead by Example - 11 Benefits to your Business
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Leaders in businesses set the standards and the pace for their people. And sometimes it is surprising how much their people look to them to show the way. So if you are the boss, take it for granted that your behaviours are being seen, and you can use this emphatically to be a model for the character of your business. Read on to find out how...

The 5 Things Great Managers Sense about their People Every Day
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For someone who manages people, being very aware is a vital component in your toolbox. And heightened senses in your everyday business life are critical if you are to get the very best performance from those around you - and for them to deliver the successful results you want. And the good news it that it is easy to build awareness...

Customer Focus Just 5 SimpleThings You Need to Think About
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In all the businesses we conduct, there are customers. And they are the life-blood to us. It's TRUE! Despite all the million and one things we are doing - we've got to have paying customers! Nevertheless, just five things will dictate success or failure. Have you got them right?

Agendas Make Meetings Productive
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Meetings take up time and effort, so they need to be very productive and useful. One aspect worthy of focus is how well you organise your meetings and having a great agenda does just that. Want to know more? Read on...

How to Make the Most of Being Let Go.
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For many people, the fear and worry of losing their job is a huge blow to them. Yet more and more people are seeing such a challenge more as the kick in the but they needed, to enable them to achieve much more from their life than they ever thought possible. Even better...they not only grasp the opportunity, but they enjoy life much, much more.

Top Ten Tips for Outstanding Customer Service
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Keeping customer service focus simple, is the key to enabling all of your people in the front line. Delivering the following Top Ten Tips for Customer Service well, will make sure your people make the best of their customer relationship.

Resolving Needs - What Your Employees Wish For!
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Sometimes in business, the big stuff gets the all the attention it needs - whilst the small stuff misses out. Yet it is the small stuff that your people live with day in, day out. For them, the biggest issues they face are not 'Mission Statements', 'Visions' or 'Corporate Values' - sorry, they just aren't interested. So what is important to them? Here's how you find out...

Prioritise Your Day Keep Focus Win
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It's such an easy thing to say, "Prioritise", yet many of us find it very challenging, especially in the moment, when the chips are down and everything is going wrong. So what can be done to make the difference to you and your business? How can you decide?...

Future Business Success - What Does Good Look Like?
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You know things aren't working out right just now, yet you can't put your finger on quite why. You know that your business could be performing better, but it isn't. It's easy to realise when things aren't going to plan and a great first step is to get really descriptive about the future.

5 Questions Great Managers Ask (and They Aren't Hard!)
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Remember the Pareto Principle. Aka the 80:20 rule. Well, here's something much, much easier! Answer these questions every day. Consider your responses thoughtfully, or with your team maybe. Or with your coach, or trusted friend. Or simply have a little memo taped up somewhere you can't miss it. 5 Questions. Try it for a week, a month - get the habit. It will make your business. It will make your people. It will make you...

More Customers - Watch those Little Things
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It's a tough market out there. It has been in the past and it gets tougher every year. So there are tiny differences between what makes a customer simply satisfied or absolutely delighted. So delighted that they come back for more AND even tell their friends about you. It's not rocket science...

11 Ways to Get What You Want - Be a Clever Customer!
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We all want great service, whether we are buying our weekly groceries from a store, or want a billing hitch resolved at our local utilities provider. Whether it's getting our car fixed, or a great meal in a restaurant. So we can holler and complain about how poor customer service and satisfaction has become - or we can do something about it ourselves, when we have those one-to-one opportunities with a real person.

10 Tips on How to Get the Best from Changing Situations
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Change is thrust upon us every hour of every day - in a radically and rapidly changing world, you just have to get over it! There are ways to do this - common sense ways which when we get into turmoil with ourselves, we lose track of. Here are a few reminders for you.

Employee Motivation - The 8 Basics
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To motivate your employees, it is vital that you start off with understanding that there are some things that need to be fixed first, before you can get on with the above the line actions which develop a strong and engaged culture...

Receiving Thanks and Praise - The View from the Other Side
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Receiving goods and services from suppliers, whatever shape or form they are, still means some human interaction, most of the time. Yet we are becoming much more demanding as customers...

Build a Dynamic Business - 10 Steps to Start You Off
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What does it take to make businesses perform extremely well? It's when your people work together in incredible ways, to create far more than you might expect...

Business Opportunity - Leverage Your Employees!
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For business to be successful, you have to take every step possible to make sales, control costs, be profitable. Yet there is an asset that so often gets looked over. The very people you employ. And if you work it right, they can bring in rewards like you never thought possible.

Manage Your Business from the Rockies, not the Prairies
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Management is about getting the job done, day in, day out. And it's so easy to get wrapped up in the thick of things. In this article, Martin Haworth, a 27 year sharp-end management veteran and now a Management and Business Coach, explains how getting above it all can reap real benefits...

Listening to Customers 5 Tips
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We talk about it and feel pretty clever, yet it is not something that we, as managers do consistently, nor enough. It's that old chestnut about listening to and truly hearing our customers - and our people. Here's why it's important...

Performance Expectations - 5 Tips and 5 Questions
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Performance Expectations to clearly explain what is expected of your people is a vital and fairly obvious first step in any organisation. Yet it fails to be happen so often! So, here are some simple ideas to help you get the very best from your people...

Managing Change - Get it Right
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Managing change in organisations is a challenging, process driven exercise, unless you have been courageous enough as an organisation, to be enlightened and multi-inclusive in decision making.

Make the Most of Your Time - Focus on Strengths
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Time efficiency and business effectiveness are much better served when we focus our efforts where we are strongest – when we are aligned with our values and skills. And by delegating those parts of our skill-set which less best suited, we get the best of both worlds.

Know Your Client - The First Rule of Business Coaching
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Coaching is currently expanding as a development tool in businesses and organisations and it is beginning now to show clear proof of remarkable successes. Careful preparation, with close attention to the required outcomes, means that the coach and client are fully focused. But the first step to accelerate coaching results in the workplace comes from getting really clear on the strengths and weaknesses of the client.

Leadership Styles - the Ten Top Qualities the Best Leaders Show
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Leadership Styles vary enormously, but there is one overriding quality that is vital in all top leaders...
"The quality of a leader is reflected in the standards they set for themselves" Ray Kroc - founder of McDonalds
There are many sorts of Leadership Styles out there, some of them are brilliant, some less so! Here are the best traits of the best of them:-

Building Trust in Your Business Relationships - 10 Steps
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Trust is formative in how you do your business. Your people will reflect your behaviours with them and at the end of the day, your customers and clients will be on the receiving end of the values of your business or organisation. But, where to start. Here are some ideas...

Make a Difference - Sweat the Small Stuff First
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In 'Leadership', Rudy Giuliani makes a very important point about how vital it is to make a visible difference, however simple and even ineffective that might seem. Yet how much can we do to affect positively the businesses or organisations we lead and manage ourselves.

Succession Planning for Your Business - 7 Key Benefits
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As the manager; leader; ‘boss’; supervisor; CEO; HR Director; you are where the pressure is and you need all the help you can get, with pressures often coming at you from above and below. Succession Planning is here to help you...

Plan for Business Success - 6 Reasons to Succession Plan
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There are many valuable reasons to plan for the future - not least because it reduces the inexperience when people leave the business or organisation - yet there are other reasons too..

Top Ten Tips About People Management
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Sadly, Performance Management has got itself a bad reputation. Dreaded by those on the receiving end and considered an unproductive chore by the manager, the value and benefits have been lost. But there is another way and here are Ten Tips to help.

Make Change Easy Get Involved
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The level and intimacy of involvement in change makes a big difference to how people are able to respond. Taking 'control' of change can be fruitful, enlightening and, yes, enjoyable. If you are undergoing change, think it through, and then think how you can enable your people to get involved too...

Scrooged A Dickens of a Way to Manage Change
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Managing change in our lives and in our businesses is vital in the modern environments in which we live. There is much to learn from that old and cantankerous Dickens character, Mr Ebenezer Scrooge himself...

10 Steps When You Need Help in Your Business
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You start off alone. Be it as a solo business owner or a manager looking after a part of a larger business. It gets busier, you get distracted from what you want to do, because there's only one of you and you've only got one pair of hands.

Questions Questions Questions
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Relationship building is the most important activity for all management and supervisory roles.

Time Management and Your Big Rocks
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In Steven Covey's excellent book, "The Seven Habits of Highly Effective People" (which, incidentally, is exactly why I am here today and not stuck in my old corporate job - another day, perhaps), he tells a well-worn story about the use of time.

Time to Stop Yourself Doing Everything in Your Business
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You've been there and done it. You've got the tee-shirt and your experiences mean that you can cut so many corners. So you do. It's easier. You respond to all the requests, questions, challenges and mistakes of your people. By fixing them.

Top Ten Things You Would Never Hear a Coach Say or then again
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Just for fun and yet with some real insights to how a coach works, this list is an indication of culture and style. It will vary. From coach to coachee; to the relationship between them. None of these are wrong as such, though some might be decidedly odd in any context...

Henry Ford Whether You Believe You Can Or You Cant You Are Right
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Truth is, Henry Ford, in this simple little observation, said a truth that even today, so many people fail to realize in themselves. Yet there is a place you can go to make things different.

Why 'Hiring Now' Is A Sign You May Have Problems
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The sign was hanging behind the service counter on the McDonalds nearby. 'Hiring Now', meant they had places to fill and this was potentially a great way to draw employees, with their throughput of customers. Yet what other message did it give?

Time For A Career Change Focus On A Job You Love
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If you're in a 'same-four-walls' job and the people are getting you down, watch out, or before you know it, you will have no time left to get a better work life.

Difficult Managers - 6 Steps To Handling Them!
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Managing teams is tricky enough, but when you have a challenging manager to deal with as well - I guess you could do without it...

Networking Doesn't Have To Mean Fried Breakfasts
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Networking, to many, means getting up at the crack of dawn, meeting with people who you don't want to buy from, whilst eating a third class fried breakfast. If you're looking to change your job to something you want more, it does not have to be that way. Enter the world of social networking!

Networking Time Doesn't Have To Mean Breakfast Time
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If you're looking to gain clients, it does not have to mean getting up at the crack of dawn. Networking, to many, means meeting with people who you don't want to buy from, whilst eating a third class fried breakfast. Time to enter the world of social networking!

Common Issues Solved For Workplace Stress
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So you want to reduce stress, the most common cause of lost business hours. For you, as well as many others, there are ways to reduce it. Is it time to find something new to do for your work?

Entrepreneurships Awaits The Stay-At-Home Mom!
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Entrepreneurs need vision and focus, that's all. And sometimes the moments when this all comes into perspective, are at those life-changing experiences, such as the start of a family. That's when moms can start to get really busy!

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Succession Planning isn't just about preparing for boardroom changes. It's about how to create seamless changeovers for opportunities that might present themselves. Through empowering your people, you generate enthusiasm and engagement.

10 Steps To Managing Your Boss!
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Building relationships is vital in business. When you are employed and have a boss it's even more critical, because you have an incentive to get the best from your boss - and the onus is on you. For bosses, try on this as a set of expectations your people have from you...

It's The Way That You Say It That Makes The Difference
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Sometimes in business there are constructive ways you can develop your people and ways of saying things that will only contribute to their decline. How will you do it?

Relieve Your Workplace Stress - 11 Great Ideas!
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In business, in careers, in work even, we can suffer overload, so here are 11 simple ideas that can save you. Stress is a natural body reaction without which we could not exist. It creates a sense of ultra-awareness, alerting our senses, making us ready for the life-saving fight or flight that saves our lives.

10 Customer Service Quality Statements To Measure Up Against
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Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple...

Business Efficiency - Three Small And Very Effective Tips
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Regaining control, in an organizational nightmare environment, is the one thing you can do to make your life at work more bearable. And it only takes a few things as well...

How To Use Assessment Centers To Your Business Advantage
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What is an assessment center? Who needs them anyway - and more to the point, what's the value in using them for a business owner. Here's some ideas...

The Power Of A Group In Your Business
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In a constant effort to do more with less, our world seems to become more frenzied every day. Security issues and national politics change rapidly. We have to know more, be more, and do more than ever before. There seems to be no time for planning future personal or career moves, or thinking creatively about business issues.

Why Saying Well Done Works
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We all like to be acknowledged, but for thousands, even millions of employees, such recognision never happens. From one day to the next, there are no positive messages for their contribution - yet as their boss, you can do this - and it will pay untold benefit for your business, organisation and, of course, you and your people.

Performance Management - By Assuming Nothing
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There are times when tackling a difficult situation can be so easy to put off. Yet in those moments we have the opportunity to minimise pain for all concerned. Dealing with the most challenging people issues can be tough, but it is tougher to waste time stretching it out just because you don't fancy tackling it...

Management - Mary Poppins Style!
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She arrived like magic and weaved her simple ethic of focus, attention to details and fun. What can we learn from this delightful character and apply to our management style? Read on for more...

How to Get the Best from Outsourcing
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To maximise profits, it has become fashionable to place some of your support requirements with 'experts', to allow you to focus on core activities. Especially for small businesses this can work well, but with larger organisations, unless you get it just right, it can be a lot more trouble than it's worth - and cost you a lot more.

11 Great Ways to Be Positive About Change
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Change, as they say, is all around us. And if implemented badly, creates ill-will and a whole raft of negative beliefs about what it means to us. It can fill us with fear and worry. But there are positives you can get out of change. Here's how..

Relationship Building - 5 Tips and 5 Questions
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By building great relationships in your organisation, you will shift the baseline way up. So that when you need to manage, it will be much easier. Think how climbing a mountain from sea level is so much harder than from a camp half-way up.

Business Works Best When You Accept the Help You Need
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When you're where the buck stops, it's easy to regard help as something you can't accept. Especially when offered. Let me share a story. A famous radio presenter in the UK, Roger Royle, once told this anecdote about 'saying no'...

Employee Recruitment Top Ten Ways to Get the Best Result
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Recruiting the best people into your organisation is the easiest way to get the best performance. Starting off well, is by far the quickest and simplest method of having the right employees in the right places. So here are a ten steps to getting it right...

Solve Problems Permanently Ask WHY
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Someone once said that the real issue behind a problem, is one or more levels below the problem. So, solving problems by fire-fighting when they arise, is firstly, not going to actually solve the problem for good. And secondly, it's tiring, wearing, distracting and worse, it causes a really demotivating environment. Definitely not good - not good at all. So the best thing is to find out what's really going on, and to do this, you need to go deep. Here's how...

Top Ten Things About Creating a Business Vision
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To visualise where you are going, is deeper and more sensory than anything you have ever done before...A clear, focused Vision is the most effective thing a leader can have, and the most useful item he or she can share. with his or her people...Here's how the best set about it easily.

Accepting Thank You With A Smile
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Often, when we are given a compliment, or someone says 'Thank you', we feel it is polite to gently refuse. We say things like 'It's nothing' or 'No, no - it was all you'. Yet, there's much more to it than that. There is a huge value in accepting help in your business, to build your own capacity as well as growing your team too.

Management Success - Your Quick and Easy Guide
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Ever wondered what was wrong with your business and how you can sort it out. It's great to have a second pair of eyes run over it and tell you what needs to change. Here's a guy who does just that...

5 Simple Steps To People Management Success
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There are many tools to help managers with their people management skills. Yet sometimes, the best solutions are to be found close to home. Here's a few to help...

Ten Top Ways for Managers to Motivate Their People
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Motivating people is a sure way to get the best from them - yet it is not something for a to-do list. Motivation comes from consistent cultural shifts from within. Managers are the ones who can show behaviours which will make the difference and lead to a team of highly motivated individuals developing your business forward.

Top Ten Tips About Communicating with Your Employees Effectively
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Employees need to have the most effective communication directed at them to ensure they deliver. Yet managers in business and organisations so often fail to grasp the basics. These Ten Tips will help you to get the message across the most effectively...

Focus on Brand - Courtesy of EasyJets Stelios
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Stelios Haji-Ionnaou is the founder of easyJet which celebrates its 10th anniversary this year. Here is one of the 'things I wish I'd known at the start' - all about Brand...

Leadership Ten Ways To Be Better At Leading Teams
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Leadership is a fascinating art. A balance between getting things done and having enough about you to maximize both the motivation and engagement of all of your people for now and the future. Building a team that works so well for you is a challenge, so here are a few ideas that will help you along the way.

Managing Your Time Effectively Time to Stop
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Time is of the essence. And in business, time is money. We all agree to these cliches, but what do we seem to have the least of? And what can we do about it....

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Martin Haworth
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Martin Haworth is a Business and Management Coach & Trainer. Combining his 20+ years hands-on management experience with independently accredited coaching skills, Martin has an eclectic range of clients. From managers of small, developing businesses and their teams, through to one-on-one work with senior executives, he enables a new generation of managers - and their businesses - to meet their potential - and deliver performance they only dreamt about. Martin Haworth.com
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