The two things every business needs more of are... team training and documented systems!
No matter what industry you are in I will guarantee you need more of both systems and team training. The reason I say team training and not staff is this. If you keep calling your staff... staff, you'll get staff all productivity out of them! Where as team members is what you want where Training Everyone Achieves More!
here's the difference between staff and team. Staff are reactively trained, Team are pro-actively trained because as a business owner/manager you realize your team is only as good as their level of education. You need to ask yourself what don't they know enough about that I need to train them on so as to increase productivity and profit?
As a business owner I believe you have only one primary role... to lead, teach and inspire your team until they can perform better than you, in every area! You need to be a great teacher of people, not a great technician that knows how to do everything but can't teach it.
Allocate time of half an hour every week pro-actively to train your team until they can perform their tasks better than you.
When all of your team can perform their work as or better than you, what does that make you? Redundant!
The other side is systems.
A system is a documented, method of doing something that produces consistent measurable results by someone by reading and following it.
You need systems if you want your business to work without you so that you know your standards of performance are being met, even when you may not be there for a month or two.
When you empower your team with weekly training sessions and documented systems to follow they take "ownership" of their position and abilities. They get excited about their own potential. They feel a part of the business for the first time because they are allowed to contribute to its growth.
The important systems you need in place so you can have your business working without you are measuring systems.
Measuring your turnover, gross and net profit every day is necessary. If not daily for your industry then weekly. Then summarize that into monthly.
Measure your inquiries, your conversion rates, your average $ sale. Collate this daily weekly and monthly. Then measure your production numbers... how many widgets did you produce or work on in a day, week and month. What value in turnover did you produce.
When you know these numbers and have a means to calculate them with spreadsheets it doesn't matter if you go to work or not, you can tell by the numbers what your true performance is.
This gives you peace of mind knowing your business is operating profitably.
So when you understand business comes down to two things, systems and team training you can start to enjoy life more and wonder what the busy people do who own businesses they have to work in every day its operating!
How to Own a Business, Instead of a Job - To learn more about this author, visit Tim Stokes's Website.
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Leanne Hoagland Smith
Are your sales where you want them to be? Will you be one of the few who achieves sales success or one of the many who have failed to change? So what are you doing to change those results? Let’s be honest, with companies moving globally and at lightening speeds, the traditional business solutions are outdated and dead. My approach moves your business out of its comfort zone and secures your competitive advantage now. If you are seeking to increase sales, build customer loyalty, create a culture of great attitudes or just achieve some sleep filled nights, then we should talk because my clients have experienced exactly those types of results. Learn more about customer loyalty at http://www.processspecialist.com/customer-loyalty.htm Give me a call at 219.759.5601 for a free strategy session. P.S. If you are seeking a motivational speaker, sales trainer or small business expert that will leave your audience smiling and remembering, please feel free to contact me at 219.759.5601. - Visit Leanne Hoagland Smith's Website |
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