COACHING SKILLS
COACHING SKILLS
One of our greatest competitive advantages is our people and culture. If we can continue to teach, inspire, and select the best, we can continue to be a premier organization in the world. We will continue to be first in bringing value added and quality enhancing products to people around the world. We will also continue to be the employer of choice.
In order to achieve this goal, managers can subscribe to many leadership theories and concepts. Some of these theories provide only a general awareness of successful leadership techniques. Some are too complex and academic to be useful in the real world. Today’s manager needs tools that are specific, detailed, and practical that will enable managers to:
• help team members achieve their highest potential
• motivate team members to contribute their best effort
• maintain core values and standards of conduct
• manage performance and results
• promote innovation and help others think “outside the box”
• create a culture of continuous improvement
• build productive and valued relationships with customers
• tap into each employee’s reservoir of experience, talent, and creativity
• achieve maximum teamwork, inclusion, and communication across functions
Leaders today want practical and uncomplicated solutions that they can apply immediately. The Eight Step Coaching model was designed by Dr. Steven J. Stowell and his team at the Center For Management and Organization Effectiveness (CMOE) for this purpose. Research over the past two decades revealed a lack of truly effective coaching skills by many leaders. As a result of field research and hands on interaction with 325 organizations in 13 different countries, Dr. Stowell has defined a set of coaching skills used by effective leaders. This road map is not a checklist or a “quick fix.” Although the steps are easy to learn, effective coaching skills are only developed when managers decide to apply them and tackle the real issues that drive business forward.
A Road Map
Coaching Skills training provides leaders with powerful, proven, and practical skills that help you define direction, shows you the sharp turns mileposts in a coaching discussion. But just like driving, the weather and road conditions change each time you set out on a coaching journey. Good judgment, common sense, along with an understanding of the person is needed to be successful. This will allow managers to gain maximum effectiveness from each interaction.
What is Coaching?
Coaching is a skill that leaders practice as they manage performance, mentor, problem solve, teach, and guide others. Coaching requires:
• effective two-way communication and dialogue
• observation of performance, followed by constructive feedback
• an investment in helping others succeed
• a focus on performance and achieving results
• courage to address difficult issues, and engage others in growth opportunities
• time to help people improve as jobs, technology, and markets change
Coaching is a process, not an event. It is the ongoing and consistent way in which we present ourselves, and through which we build and maintain relationships with others. Coaching is not a top-down weapon you use on a subordinate. Coaching is a partnership designed to tap into the knowledge, information, synergy, and talents people bring to the problem solving process.
Coaching Behaviors
A good coach:
• promotes open and constructive discussion
• is comfortable with differences
• uses authority and power sparingly
• is not demeaning or disrespectful of others
• creates a safe environment for interaction, disclosure, and information flow
• shares views, facts, and information in a non-threatening manner
• is open to new ideas, and to the possibility that he/she has an incomplete understanding of the situation
• focuses on learning and change
• strengthens and empowers others
• maintains high expectations and performance standards
• unleashes motivation and creativity
Conclusion
Coaching skills are not “found,” they are actively “developed” by people who want to lead and be an influence in their organization. Coaching takes some time (but not a lot of time). Time is an important ingredient and you will need discipline to manage all the priorities and business demands leaders face today. Extra time isn’t going to come looking for you. You have to think of coaching is an investment.
Coaching also takes energy. You will need to pick your battles and decide what is important and what isn’t. Your coaching effort is an asset that must be deployed wisely.
Coaching takes courage. There is always a risk that someone could feel hurt or take offense when you put the microscope on some element of his or her performance. Don’t take reactions personally. You should be more concerned if people don’t react, if they seem indifferent. If you inadvertently touch a nerve, or if people are extremely sensitive, you will need to draw on your support account.
Finally, be patient and persistent. Change frequently happens slowly for people. If you encounter someone who wants to make a quantum leap, it’s a real bonus. Enjoy it, but remember that the real work of a leader is helping those who don’t immediately recognize the need or opportunity to improve. Keep in mind that when you coach you won’t be receiving accolades and embraced as a hero. Most people need time to process and grasp the magnitude of what you are conveying to them.
Learning to be a good coach is a life long journey. The learning you are about to engage in represents a solid step along that journey. Enjoy the trip, participate and ask questions in the workshop, trust yourself in the practice sessions, and learn from your colleagues.
To learn more about CMOE’s Coaching Skills model please contact a Regional Manager at (801)569-3444 and discover what 100,000 managers have learned around the world. You can also visit them online at www.cmoe.com
Steven J. Stowell, Ph.D.
COACHING SKILLS - To learn more about this author, visit Steven J Stowell's Website.
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The question for leaders in organizations today is how do we go about unleashing motivation, facilitating idea creation, promoting information flow and go beyond being Number One? How do we distance ourselves from our competitors? We cannot relax and take our success for granted. Our competitors are fierce and anxious to take back market share, produce the next blockbuster product, or invent some new technology to better serve customers.
One of our greatest competitive advantages is our people and culture. If we can continue to teach, inspire, and select the best, we can continue to be a premier organization in the world. We will continue to be first in bringing value added and quality enhancing products to people around the world. We will also continue to be the employer of choice.
In order to achieve this goal, managers can subscribe to many leadership theories and concepts. Some of these theories provide only a general awareness of successful leadership techniques. Some are too complex and academic to be useful in the real world. Today’s manager needs tools that are specific, detailed, and practical that will enable managers to:
• help team members achieve their highest potential
• motivate team members to contribute their best effort
• maintain core values and standards of conduct
• manage performance and results
• promote innovation and help others think “outside the box”
• create a culture of continuous improvement
• build productive and valued relationships with customers
• tap into each employee’s reservoir of experience, talent, and creativity
• achieve maximum teamwork, inclusion, and communication across functions
Leaders today want practical and uncomplicated solutions that they can apply immediately. The Eight Step Coaching model was designed by Dr. Steven J. Stowell and his team at the Center For Management and Organization Effectiveness (CMOE) for this purpose. Research over the past two decades revealed a lack of truly effective coaching skills by many leaders. As a result of field research and hands on interaction with 325 organizations in 13 different countries, Dr. Stowell has defined a set of coaching skills used by effective leaders. This road map is not a checklist or a “quick fix.” Although the steps are easy to learn, effective coaching skills are only developed when managers decide to apply them and tackle the real issues that drive business forward.
A Road Map
Coaching Skills training provides leaders with powerful, proven, and practical skills that help you define direction, shows you the sharp turns mileposts in a coaching discussion. But just like driving, the weather and road conditions change each time you set out on a coaching journey. Good judgment, common sense, along with an understanding of the person is needed to be successful. This will allow managers to gain maximum effectiveness from each interaction.
What is Coaching?
Coaching is a skill that leaders practice as they manage performance, mentor, problem solve, teach, and guide others. Coaching requires:
• effective two-way communication and dialogue
• observation of performance, followed by constructive feedback
• an investment in helping others succeed
• a focus on performance and achieving results
• courage to address difficult issues, and engage others in growth opportunities
• time to help people improve as jobs, technology, and markets change
Coaching is a process, not an event. It is the ongoing and consistent way in which we present ourselves, and through which we build and maintain relationships with others. Coaching is not a top-down weapon you use on a subordinate. Coaching is a partnership designed to tap into the knowledge, information, synergy, and talents people bring to the problem solving process.
Coaching Behaviors
A good coach:
• promotes open and constructive discussion
• is comfortable with differences
• uses authority and power sparingly
• is not demeaning or disrespectful of others
• creates a safe environment for interaction, disclosure, and information flow
• shares views, facts, and information in a non-threatening manner
• is open to new ideas, and to the possibility that he/she has an incomplete understanding of the situation
• focuses on learning and change
• strengthens and empowers others
• maintains high expectations and performance standards
• unleashes motivation and creativity
Conclusion
Coaching skills are not “found,” they are actively “developed” by people who want to lead and be an influence in their organization. Coaching takes some time (but not a lot of time). Time is an important ingredient and you will need discipline to manage all the priorities and business demands leaders face today. Extra time isn’t going to come looking for you. You have to think of coaching is an investment.
Coaching also takes energy. You will need to pick your battles and decide what is important and what isn’t. Your coaching effort is an asset that must be deployed wisely.
Coaching takes courage. There is always a risk that someone could feel hurt or take offense when you put the microscope on some element of his or her performance. Don’t take reactions personally. You should be more concerned if people don’t react, if they seem indifferent. If you inadvertently touch a nerve, or if people are extremely sensitive, you will need to draw on your support account.
Finally, be patient and persistent. Change frequently happens slowly for people. If you encounter someone who wants to make a quantum leap, it’s a real bonus. Enjoy it, but remember that the real work of a leader is helping those who don’t immediately recognize the need or opportunity to improve. Keep in mind that when you coach you won’t be receiving accolades and embraced as a hero. Most people need time to process and grasp the magnitude of what you are conveying to them.
Learning to be a good coach is a life long journey. The learning you are about to engage in represents a solid step along that journey. Enjoy the trip, participate and ask questions in the workshop, trust yourself in the practice sessions, and learn from your colleagues.
To learn more about CMOE’s Coaching Skills model please contact a Regional Manager at (801)569-3444 and discover what 100,000 managers have learned around the world. You can also visit them online at www.cmoe.com
Steven J. Stowell, Ph.D.
COACHING SKILLS - To learn more about this author, visit Steven J Stowell's Website.
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Casey GollanCasey Gollan, Business Coaching & Mentoring Programs. Add $1 Million to $10 Million in the next 1 to 3 years. Since 1996 Casey has to added hundreds of millions of dollars to businesses. Watch a free video see client results Business Coaching website. - Visit Casey Gollan's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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John AlexanderJohn has taught keyword research and SEO skills to small groups of business owners and Webmasters from over 80 different countries world wide since 2002. John is also the Director of Search Engine Academy ; Co-director of Training at Search Engine Workshops offering live, SEO Workshops with his partner SEO educator Robin Nobles, author of the very first comprehensive online search engine marketing courses at SEO Training Online and the SEO Workshop Resource Center. I look forward to hearing from you! - Visit John Alexander's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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