Professional Sales People Do Not Fear Rejection
Wrong! Sales people are still people and they have the same basic fears as regular people. They learned adaptability strategies to help them reframe rejection and not take it personally.
Rejection is harder to handle for some than for others.
How do you not take rejection personally? A better question might be “in what ways can you not take rejection personally?”
Rejection implies that you are accepting responsibility for someone’s behavior. If you call someone and they hang up one you, you assume they hung up because of something you did.
It could have been that a family member was ill and his nerves were fried or they just lost a major customer and they were trying to figure out the impact of this new problem. Don’t misunderstand. Hanging up on someone is unacceptable. It is also unacceptable for you to take responsibility for their behavior.
As you are learning different adaptability strategies, you will understand that people are predictable in how they handle stress.
What do I mean? We all know someone who becomes dictatorial when under stress. We know others withdraw and other become sarcastic. When you understand how others behave under stress two things happen:
1. You know you did not cause it.
2. You can adapt your behavior to meet the person where they are emotionally.
Anyone running a business needs a clear understanding of who is a good client or customer and who is not. When you understand both your behavioral style and the behavior style of your best client you will realize how this knowledge will help you take the stress out of doing sales. You will know how to adapt your style to create rapport with any behavior style.
When you understand how people will behave you will understand how they want to be treated. This is an easy skill to acquire and even easier to implement.
To Your Success,
Ron Finklestein
330-990-0788
info@yourbusinesscoach.net
Professional Sales People Do Not Fear Rejection - To learn more about this author, visit Ron Finklestein's Website.
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