In every company I have consulted or coached, there exists personnel problems. Natural, you may say, and assume nothing can be done about it. But I have found a pattern behind these personnel issues, and an easy, effortless, and effective way to shift employees who are seen as "problems" to become employees with whom it is a delight to work. It is not necessary to "write off" problem employees when solutions are available that will benefit them personally and the company for whom they work.
The process of taking an employee who challenges the company or leadership of the company, and creating an employee who becomes a dedicated and committed team member, doesn't involve re-training of tasks or job, or threatening the employee, or doing a write-up and counseling session of employee behavior. However, the practice I see most frequently in organizations is to bring the employee in, talk to them about what they are doing wrong and what isn't working, and sometimes, to scare them or threaten them with further action, or instill in them the fear of losing their job. This doesn't achieve anything positive, and in fact, makes matters worse.
What typically happens is the person feels poorly about themselves, the company, their employer or manager, and promptly begins to have more negative feelings about work, and usually, doesn't even want to show up for work. The process results in negative energy and emotions and takes the employee to a low level of morale, performance, and productivity, which in turn, can adversely affect the morale and productivity of everybody who has to work with them.
When I teach organizations to ask new questions of employees and to teach employees a process of asking new questions of themselves, the employees begin to feel more positive energy. They think better of themselves and begin to think better thoughts about the company, their leaders, and co-workers. When the energy shifts and becomes more positive, the employee feels happier and is in a more positive frame of mind to do their work and be a viable team member.
Here are some tips for creating an organizational culture that is more positive and has less employee/personnel problems
Ask the question "What is working?" or "What is going RIGHT?" frequently, and teach employees to use this question as their own self-talk.
Give employees and leaders new questions to ask to get new answers. If we ask ourselves the same questions, we get the same answers. Instead of asking the same questions of employees or of ourselves, we need to broaden the questions to let in more creative ideas and solutions. We want to stop asking what is going wrong and asking other questions that make us feel bad and deplete our energy.
Co-creation. When something is a problem or a challenge, and isn't going quite right yet, we want to speak with employees to co-create new ideas and solutions. We want employees to give input and be part of the process by finding out what ideas, resources, or solutions THEY have to make things more right.
BELIEVE. We have to fully believe employees want and can do a great job. When something isn't going right, we simply have to figure out, along with them, what isn't quite right YET - we fully need to expect it will be - we'll get whatever it is we believe.
ACT as IF. We must act as if the employee IS successful and treat them with respect and dignity and give them our full confidence, even when their performance may be under par. Doing so will enhance their self-esteem, and their belief and trust in us. It's very hard to perform poorly when somebody has such great faith and belief in you and who openly respects and encourages you. It makes you want to try harder and to make the necessary shifts.
Just making these 5 shifts creates employees who have more positive energy and enthusiasm, and changes the culture of a company to that of belief, potential, and a what IS working frame of mind. It is a strategy that costs nothing to implement and the benefits are long lasting and far-reaching. It is simply a matter of building people up instead of knocking them down.
Written by Terri Levine, MCC, PCC, MS, CCC-SLP, the Founder ofComprehensive Coaching – The Professional's Coach Training Program, a popular Master Certified personal and business Coach, sought after Public Speaker, and Author of bestsellers "Stop Managing, Start Coaching", "Work Yourself Happy", "Coaching for an Extraordinary Life" and "Create Your Ideal Body". She can be contacted via the web site at: http://www.TerriLevine.com/contact-me.htm or by telephone: 215-699-4949.
How to Solve Personnel Problems - To learn more about this author, visit Terri Levine's Website.
Like this article? Share it with your friends
 |
Related Articles |
|
 Banks Cant Sell
|
| |
The current fuss in the Canadian life insurance industry about the attempts of banks to get the right to sell life insurance is not worth worrying about.
|
|
Will History Repeat Itself?
|
| |
 In the 1930s, the German government had printed so much currency that its money nearly lost its value. One story tells of a woman who pulled a wheelbarrow full of money to buy some bread. When she came out of the ba...
|
|
All ya need is Attitude and Ownership to have selling success
|
| |
This is what separates the successful from all the others
|
|
Word of Mouth
|
| |
The Psychology of Problem Centered Marketing
For most businesses word of mouth is still the best advertising money can't buy. But it can be nurtured.
|
|
Problem Solving
|
| |
 Fortunately, problems are an everyday part of our life. Consider this: If there were no problems, most of us would be unemployed. Realistically, the more problems we have and the larger they are, the greater our val...
|
|
|
|
![[Get Copyright Permissions]](http://license.icopyright.net/images/icopy-w.gif){kind=small}
