How to Solve Personnel Problems
How to Solve Personnel Problems
The process of taking an employee who challenges the company or leadership of the company, and creating an employee who becomes a dedicated and committed team member, doesn't involve re-training of tasks or job, or threatening the employee, or doing a write-up and counseling session of employee behavior. However, the practice I see most frequently in organizations is to bring the employee in, talk to them about what they are doing wrong and what isn't working, and sometimes, to scare them or threaten them with further action, or instill in them the fear of losing their job. This doesn't achieve anything positive, and in fact, makes matters worse.
What typically happens is the person feels poorly about themselves, the company, their employer or manager, and promptly begins to have more negative feelings about work, and usually, doesn't even want to show up for work. The process results in negative energy and emotions and takes the employee to a low level of morale, performance, and productivity, which in turn, can adversely affect the morale and productivity of everybody who has to work with them.
When I teach organizations to ask new questions of employees and to teach employees a process of asking new questions of themselves, the employees begin to feel more positive energy. They think better of themselves and begin to think better thoughts about the company, their leaders, and co-workers. When the energy shifts and becomes more positive, the employee feels happier and is in a more positive frame of mind to do their work and be a viable team member.
Here are some tips for creating an organizational culture that is more positive and has less employee/personnel problems
Ask the question "What is working?" or "What is going RIGHT?" frequently, and teach employees to use this question as their own self-talk.
Give employees and leaders new questions to ask to get new answers. If we ask ourselves the same questions, we get the same answers. Instead of asking the same questions of employees or of ourselves, we need to broaden the questions to let in more creative ideas and solutions. We want to stop asking what is going wrong and asking other questions that make us feel bad and deplete our energy.
Co-creation. When something is a problem or a challenge, and isn't going quite right yet, we want to speak with employees to co-create new ideas and solutions. We want employees to give input and be part of the process by finding out what ideas, resources, or solutions THEY have to make things more right.
BELIEVE. We have to fully believe employees want and can do a great job. When something isn't going right, we simply have to figure out, along with them, what isn't quite right YET - we fully need to expect it will be - we'll get whatever it is we believe.
ACT as IF. We must act as if the employee IS successful and treat them with respect and dignity and give them our full confidence, even when their performance may be under par. Doing so will enhance their self-esteem, and their belief and trust in us. It's very hard to perform poorly when somebody has such great faith and belief in you and who openly respects and encourages you. It makes you want to try harder and to make the necessary shifts.
Just making these 5 shifts creates employees who have more positive energy and enthusiasm, and changes the culture of a company to that of belief, potential, and a what IS working frame of mind. It is a strategy that costs nothing to implement and the benefits are long lasting and far-reaching. It is simply a matter of building people up instead of knocking them down.
Written by Terri Levine, MCC, PCC, MS, CCC-SLP, the Founder ofComprehensive Coaching – The Professional's Coach Training Program, a popular Master Certified personal and business Coach, sought after Public Speaker, and Author of bestsellers "Stop Managing, Start Coaching", "Work Yourself Happy", "Coaching for an Extraordinary Life" and "Create Your Ideal Body". She can be contacted via the web site at: http://www.TerriLevine.com/contact-me.htm or by telephone: 215-699-4949.
How to Solve Personnel Problems - To learn more about this author, visit Terri Levine's Website.
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In every company I have consulted or coached, there exists personnel problems. Natural, you may say, and assume nothing can be done about it. But I have found a pattern behind these personnel issues, and an easy, effortless, and effective way to shift employees who are seen as "problems" to become employees with whom it is a delight to work. It is not necessary to "write off" problem employees when solutions are available that will benefit them personally and the company for whom they work.
The process of taking an employee who challenges the company or leadership of the company, and creating an employee who becomes a dedicated and committed team member, doesn't involve re-training of tasks or job, or threatening the employee, or doing a write-up and counseling session of employee behavior. However, the practice I see most frequently in organizations is to bring the employee in, talk to them about what they are doing wrong and what isn't working, and sometimes, to scare them or threaten them with further action, or instill in them the fear of losing their job. This doesn't achieve anything positive, and in fact, makes matters worse.
What typically happens is the person feels poorly about themselves, the company, their employer or manager, and promptly begins to have more negative feelings about work, and usually, doesn't even want to show up for work. The process results in negative energy and emotions and takes the employee to a low level of morale, performance, and productivity, which in turn, can adversely affect the morale and productivity of everybody who has to work with them.
When I teach organizations to ask new questions of employees and to teach employees a process of asking new questions of themselves, the employees begin to feel more positive energy. They think better of themselves and begin to think better thoughts about the company, their leaders, and co-workers. When the energy shifts and becomes more positive, the employee feels happier and is in a more positive frame of mind to do their work and be a viable team member.
Here are some tips for creating an organizational culture that is more positive and has less employee/personnel problems
Ask the question "What is working?" or "What is going RIGHT?" frequently, and teach employees to use this question as their own self-talk.
Give employees and leaders new questions to ask to get new answers. If we ask ourselves the same questions, we get the same answers. Instead of asking the same questions of employees or of ourselves, we need to broaden the questions to let in more creative ideas and solutions. We want to stop asking what is going wrong and asking other questions that make us feel bad and deplete our energy.
Co-creation. When something is a problem or a challenge, and isn't going quite right yet, we want to speak with employees to co-create new ideas and solutions. We want employees to give input and be part of the process by finding out what ideas, resources, or solutions THEY have to make things more right.
BELIEVE. We have to fully believe employees want and can do a great job. When something isn't going right, we simply have to figure out, along with them, what isn't quite right YET - we fully need to expect it will be - we'll get whatever it is we believe.
ACT as IF. We must act as if the employee IS successful and treat them with respect and dignity and give them our full confidence, even when their performance may be under par. Doing so will enhance their self-esteem, and their belief and trust in us. It's very hard to perform poorly when somebody has such great faith and belief in you and who openly respects and encourages you. It makes you want to try harder and to make the necessary shifts.
Just making these 5 shifts creates employees who have more positive energy and enthusiasm, and changes the culture of a company to that of belief, potential, and a what IS working frame of mind. It is a strategy that costs nothing to implement and the benefits are long lasting and far-reaching. It is simply a matter of building people up instead of knocking them down.
Written by Terri Levine, MCC, PCC, MS, CCC-SLP, the Founder ofComprehensive Coaching – The Professional's Coach Training Program, a popular Master Certified personal and business Coach, sought after Public Speaker, and Author of bestsellers "Stop Managing, Start Coaching", "Work Yourself Happy", "Coaching for an Extraordinary Life" and "Create Your Ideal Body". She can be contacted via the web site at: http://www.TerriLevine.com/contact-me.htm or by telephone: 215-699-4949.
How to Solve Personnel Problems - To learn more about this author, visit Terri Levine's Website.
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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