Gains from Mentoring Tangibles and Intangibles
Gains from Mentoring Tangibles and Intangibles
[#4 in a series of 9 articles]
Series compiled by leading business-mentor, Michael Donovan –iMentor-pro
In 2001, Manchester Partners in the USA undertook an extensive study into the tangible and intangible benefits from professionally held interventions. Here are some highlights of the results. Wouldn’t you like to have even a fraction of these improvements in your business.
Well you can!
Tangible Improvements
Reduced Turnover 12%
Top Line Revenue 14%
Bottom Line Profitability 22%
Cost Reductions 23%
Own Retention 32%
Reduced Complaints 34%
Customer Service 39%
Quality 48%
Organisational Strength 48%
Productivity 53%
Intangible Gains
Other Intangibles 31%
Improved Relationship : Clients 37%
Increased Organisational Commitment 44%
Reduced Conflict 52%
Improved Job Satisfaction 61%
Improved Relationships : Peers 63%
Improved Teamwork 67%
Improved Relationships : Stakeholders 71%
Improved Relationships : Reports 77%
Positive Keys to Success
Superior's Support 43%
Participant’s Commitment 51%
Quality of Assessment 57%
Quality of Feedback 62%
Participant Relationship 87%
Participant's Availability 44%
Organisational Support 25%
Communication Issues 25%
Participant's Commitment 13%
Negative Effects toward failure
Participants Commitment 13%
Communication Issues 25%
Lack of Organisational Support 25%
Participants Availability 44%
Some Don’ts
- Don’t give advice that you are unqualified to give
- Don’t bull-shit
- Don’t tell self-aggrandising stories
- Don’t waste time will irrelevancies
- Don’t resume, seek reality
- Don’t over promise
- Don’t mislead
- Don’t play politics
- Don’t play favourites
- Don’t not be available when needed
- Don’t accept the mentor role unless you intend to fully engage
- Don’t become a proxy for the mentee in their job
- Don’t create dependence
- Don’t break confidence
- Don’t let your mentees down
and Do’s
- Do be truthful
- Do be direct
- Do be honest
- Do use robust dialogue
- Do clarify, over and again
- Do push-the-envelope
- Do realise your own limitations
- Do ask for help if it does pear-shaped
- Do take a break if the load tires you
- Do read up on the subject
- Do question your own motives often
- Do have your mentees best interests in mind
- Do promote mentoring across the firm
- Do say ‘No’ to a potential mentee if the chemistry is not right
- Do be a good champion and advocate
- Don’t outstay your welcome as a mentor
- Do apologise if your stuff up
- Do exchange your mentoring experience with other mentors to improve the level of experience as a mentor in your firm
© 2001 extracted from McGovern, Lindemann, Vergara, Murphy, Barker, Warrenfeltz
The content of ideas, concepts and experiences that make up this series of nine articles have been contributed from a number of sources and authors. Assembly by leading business-mentor, Michael Donovan, Managing Director, iMentor-pro 1300 720 190
Gains from Mentoring Tangibles and Intangibles - To learn more about this author, visit Michael Donovan's Website.
Like this article? Share it with your friends
Gains from Mentoring – Tangibles and Intangibles
[#4 in a series of 9 articles]
Series compiled by leading business-mentor, Michael Donovan –iMentor-pro
In 2001, Manchester Partners in the USA undertook an extensive study into the tangible and intangible benefits from professionally held interventions. Here are some highlights of the results. Wouldn’t you like to have even a fraction of these improvements in your business.
Well you can!
Tangible Improvements
Reduced Turnover 12%
Top Line Revenue 14%
Bottom Line Profitability 22%
Cost Reductions 23%
Own Retention 32%
Reduced Complaints 34%
Customer Service 39%
Quality 48%
Organisational Strength 48%
Productivity 53%
Intangible Gains
Other Intangibles 31%
Improved Relationship : Clients 37%
Increased Organisational Commitment 44%
Reduced Conflict 52%
Improved Job Satisfaction 61%
Improved Relationships : Peers 63%
Improved Teamwork 67%
Improved Relationships : Stakeholders 71%
Improved Relationships : Reports 77%
Positive Keys to Success
Superior's Support 43%
Participant’s Commitment 51%
Quality of Assessment 57%
Quality of Feedback 62%
Participant Relationship 87%
Participant's Availability 44%
Organisational Support 25%
Communication Issues 25%
Participant's Commitment 13%
Negative Effects toward failure
Participants Commitment 13%
Communication Issues 25%
Lack of Organisational Support 25%
Participants Availability 44%
Some Don’ts
- Don’t give advice that you are unqualified to give
- Don’t bull-shit
- Don’t tell self-aggrandising stories
- Don’t waste time will irrelevancies
- Don’t resume, seek reality
- Don’t over promise
- Don’t mislead
- Don’t play politics
- Don’t play favourites
- Don’t not be available when needed
- Don’t accept the mentor role unless you intend to fully engage
- Don’t become a proxy for the mentee in their job
- Don’t create dependence
- Don’t break confidence
- Don’t let your mentees down
and Do’s
- Do be truthful
- Do be direct
- Do be honest
- Do use robust dialogue
- Do clarify, over and again
- Do push-the-envelope
- Do realise your own limitations
- Do ask for help if it does pear-shaped
- Do take a break if the load tires you
- Do read up on the subject
- Do question your own motives often
- Do have your mentees best interests in mind
- Do promote mentoring across the firm
- Do say ‘No’ to a potential mentee if the chemistry is not right
- Do be a good champion and advocate
- Don’t outstay your welcome as a mentor
- Do apologise if your stuff up
- Do exchange your mentoring experience with other mentors to improve the level of experience as a mentor in your firm
© 2001 extracted from McGovern, Lindemann, Vergara, Murphy, Barker, Warrenfeltz
The content of ideas, concepts and experiences that make up this series of nine articles have been contributed from a number of sources and authors. Assembly by leading business-mentor, Michael Donovan, Managing Director, iMentor-pro 1300 720 190
Gains from Mentoring Tangibles and Intangibles - To learn more about this author, visit Michael Donovan's Website.
Like this article? Share it with your friends
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Casey GollanCasey Gollan, Business Coaching & Mentoring Programs. Add $1 Million to $10 Million in the next 1 to 3 years. Since 1996 Casey has to added hundreds of millions of dollars to businesses. Watch a free video see client results Business Coaching website. - Visit Casey Gollan's Website |
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 Michael Donovan (Visit Michael's Website) iMentor-pro is an alliance of former CEO’s, Senior Executives and Company Directors who have an interest in keeping fresh, involved and of assistance to others who are currently in the ‘hot seat’ as the leader, part of the leaders team / direct reports or in the line of succession within a business or a business unit. They will share their experience unreservedly toward your success and that of the business you lead. Led by Michael Donovan, former Asia-Pac CEO for global business-mentoring business Merryck & Co., the alliance offers its services individually or as a pool-of-talent to organisations like the Australian Institute of Company Directors to underpin the AICD, Coach and Mentor Connection, the Amazing Results CEO90DT, 120CEOP and ETBMP Programs. The alliance participants form a Guild of Mentors. Each have working portfolio interests and all are still actively involved in business either through their mentoring, directorships, advisory or other roles. Find out more about - iMentor-pro – International Mentor Professionals at www.imentor-pr o.com | iMentor-pro Values | iMentor-pro Services | iMentor-pro Guild of Mentors |
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