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Guest post by: Dave Soteros Become an Author

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A system is made up of defined processes that are designed to meet an overall objective. The creation of systems and their processes is art.

Systems create common repeatable actions which should improve organizations. The science (qualification and quantification) will prove the systems are meeting their designed objective.

What I recommend to clients is to have everyone start documenting their existing daily actions. These are reviewed and added to an operations manual. Every time I have clients go through this process the initial response from managers is that the daily questions from staff slow and eventually stop. This frees up time for managers to improve systems and really get involved in organizing their companies or departments. After all the role of any manager is to organize and systems facilitate this. The answers to new questions posed by staff or clients are turned into processes that improve the overall system. It changes the whole way managers deal with staff. The question goes from "why can't he do this the way I want?" to "what has failed in our system and how can it be improved so that anyone can do this?".

The transition from ad-hoc management to systems based management is typically the first major plateau in a growing business. And it is typically the glass ceiling for companies that don't systematize. After all it is impossible to manage a very large group of people without very good systems in place. Everything has to be organized (managed) or the group will quickly splinter into many factions that don't work with each other.

Systems work best when the objectives or vision is shared amongst all the the participants.


Dave Soteros is President of Alrym Consulting Services.
Leverage my 20+ years of business leadership and management for yourself!
Alrym is in the business of removing the boundaries that keep business owners and managers from getting what they want.
http:/www.alrym.com

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