9 Questions To Ask To Determine If You Are Demolishing Trust In Your Business
9 Questions To Ask To Determine If You Are Demolishing Trust In Your Business
So I ask you – are you demolishing trust in your business or organization? Here are nine (9) questions to ask to determine if you are demolishing trust in your business.
1. Do you tell people what they should know, do, or think too soon? Are you making any kind of recommendations without getting to know your prospect or your client needs first? This is like a doctor writing a prescription without a diagnosis.
2. Are you clearly discussing and defining the expectations in the relationship? If you show your prospect or client that you genuinely care about the future of the relationship it will build trust. And conversely, if you do not exhibit care and concern, it can diminish trust.
3. Do you knowingly tell untruths or give people only part of the truth? This will demolish trust in a heartbeat.
4. Do you have and live by a code of ethics within the company? If you violate sound business ethics, trust will evaporate quickly.
5. Do you outwardly show your feeling of being overwhelmed or come across that way over the phone or in meetings? Prospects and clients will quickly lose confidence and trust when this behavior is exhibited.
6. Do you display an attitude of apathy around your prospects or clients? This is another sure-fire way to turn off prospects and clients.
7. Do you find yourself always agreeing with someone's statement and then following it up with the word "but?" Guess what – you have just eradicated and invalidated your agreement with what was said. A suggestion might be for you to try substituting the work "and" for but and see how much better it will be perceived and accepted for you and for them.
8. Do you procrastinate and not follow up when you say you would - regardless of the reason? Your “word” will mean nothing if you do not follow-up. If you promised to get back to a prospect or client with a piece of information and you don't have it yet, call them to let them know that and commit to a new date to expect what you promised.
9. Are you not accepting responsibility and not holding yourself accountable? Shifting the blame to some one or thing other than you will bust the trust of prospects and clients in an instant.
If you answered YES to these questions, you are on the ‘fast track” to demolishing trust in your business and you need to change your behavior very quickly. Your Strategic Thinking Business Coach wants you to be a person that builds trust rather than a person that demolishes trust in your company. Truly successful businesses have people that follow the principles to create trust. If you want to build trust in your business, and want to get some guidance on how a strategic thinking business coach can help you to do that, please contact Glenn Ebersole through his website at www.businesscoach4u.com or by email at jgecoach@aol.com
9 Questions To Ask To Determine If You Are Demolishing Trust In Your Business - To learn more about this author, visit Glenn Ebersole's Website.
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In today’s competitive business world, trust is critical for a successful business and for successful relationships. I firmly believe that trust is the main ingredient in making any relationship work. Without trust in a relationship, a prospect will never become a valued client. And without lasting trust, a client will leave.
So I ask you – are you demolishing trust in your business or organization? Here are nine (9) questions to ask to determine if you are demolishing trust in your business.
1. Do you tell people what they should know, do, or think too soon? Are you making any kind of recommendations without getting to know your prospect or your client needs first? This is like a doctor writing a prescription without a diagnosis.
2. Are you clearly discussing and defining the expectations in the relationship? If you show your prospect or client that you genuinely care about the future of the relationship it will build trust. And conversely, if you do not exhibit care and concern, it can diminish trust.
3. Do you knowingly tell untruths or give people only part of the truth? This will demolish trust in a heartbeat.
4. Do you have and live by a code of ethics within the company? If you violate sound business ethics, trust will evaporate quickly.
5. Do you outwardly show your feeling of being overwhelmed or come across that way over the phone or in meetings? Prospects and clients will quickly lose confidence and trust when this behavior is exhibited.
6. Do you display an attitude of apathy around your prospects or clients? This is another sure-fire way to turn off prospects and clients.
7. Do you find yourself always agreeing with someone's statement and then following it up with the word "but?" Guess what – you have just eradicated and invalidated your agreement with what was said. A suggestion might be for you to try substituting the work "and" for but and see how much better it will be perceived and accepted for you and for them.
8. Do you procrastinate and not follow up when you say you would - regardless of the reason? Your “word” will mean nothing if you do not follow-up. If you promised to get back to a prospect or client with a piece of information and you don't have it yet, call them to let them know that and commit to a new date to expect what you promised.
9. Are you not accepting responsibility and not holding yourself accountable? Shifting the blame to some one or thing other than you will bust the trust of prospects and clients in an instant.
If you answered YES to these questions, you are on the ‘fast track” to demolishing trust in your business and you need to change your behavior very quickly. Your Strategic Thinking Business Coach wants you to be a person that builds trust rather than a person that demolishes trust in your company. Truly successful businesses have people that follow the principles to create trust. If you want to build trust in your business, and want to get some guidance on how a strategic thinking business coach can help you to do that, please contact Glenn Ebersole through his website at www.businesscoach4u.com or by email at jgecoach@aol.com
9 Questions To Ask To Determine If You Are Demolishing Trust In Your Business - To learn more about this author, visit Glenn Ebersole's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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