Deadly Phrases In Business That Can Kill Success and Some Antidotes From Your Strategic Thinking Business Coach
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Deadly Phrases In Business That Can Kill Success and Some Antidotes From Your Strategic Thinking Business Coach
Did you ever stop and think about some of the words and phrases you use in your business communications everyday? And did you ever pause and truly think about what message you are conveying with your words and phrases. In today’s conversations, there are many words and phrases spoken without any real sensitivity to the “real message” they convey to the hearer. Many of these seem quite innocent and are probably thought to be inconsequential. Your Strategic Thinking Business Coach believes you would be at a strategic advantage in your business communications if you understand that there are some words and phrases that should be avoided. Here is a list of ten (10) phrases and Your Strategic Thinking Business Coach antidote to the deadly phrase.
Deadly Phrase #1: “I can’t …” It is almost automatic that when someone hears this phrase, they mentally ask if you mean “can’t” or “won’t” which are both negative.
Coach’s Antidote: Ask “How can I …?” and show a willingness to find what you can do.
Deadly Phrase #2: “I don’t care.” Wow – you just sent a powerful apathetic and negative message, which probably will shut down further communications.
Coach’s Antidote: Avoid any expression of apathy in your conversation if you want to have an opportunity to do business with someone. Instead, communicate a genuine feeling that you do care.
Deadly Phrase #3: “I hate…” It takes way too much energy to hate anything or anybody.
Coach’s Antidote: Avoid using these words since it will send a very unflattering image to the person or persons to whom you are speaking. Use positive energy to concentrate on what is being asked of you.
Deadly Phrase #4: “Whatever!” When you use this word you have used one of the most powerful negative single word sentences imaginable. With this one word phrase you have confirmed that you have given up and really no longer care.
Coach’s Antidote: Communicate some positive message that addresses the problem or issue at hand and encourage continued effort to find the solution.
Deadly Phrase #5: “I will do that later.” When uttering this phrase you confirm that you are a procrastinator and that you believe that your time is more valuable than the person or persons hearing what you said.
Coach’s Antidote: Provide a positive response with a commitment to specific time frame for responding to the request or completing the required task.
Deadly Phrase #6: “It’s not my problem.” Once again, you have shown a lack of concern and respect for another person’s problem, when you utter this phrase.
Coach’s Antidote: Be proactive and show leadership by taking ownership of seeing that the problem is resolved by you or with the help of others.
Deadly Phrase #7: It’s not my fault.” This phrase can speak volumes about you avoiding taking any responsibility or being held accountable for actions of yourself and/or others.
Coaching Antidote: Exhibit leadership by ensuring accountability.
Deadly Phrase #8: “It’s not my job.” This is another phrase that simply conveys a message that you do not take responsibility and like to push it off onto others.
Coach’s Antidote: Take responsibility to see that you or someone else do the job.
Deadly Phrase #9: “It’s good enough.” This is sending a message that you are satisfied with less than best efforts and/or results.
Coach’s Antidote: Make sure you and others have given your best efforts and then declare it as your best.
Deadly Phrase #10: “It won’t work. We already tried that.” This phrase is one of the most effective killers of open communication and a flow of creative ideas from others.
Coaching Antidote: Show respect by listening and hearing what is being said and convey the feeling that you value what the person thinks and says, even if you do not agree with the idea.
Your Strategic Thinking Business Coach encourages you to be focused and positive and fully realize the benefits of business coaching to strategically and effectively manage and grow your business. If you would like to learn more about how a strategic thinking business coach can facilitate and guide you in that endeavor, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.com
Deadly Phrases In Business That Can Kill Success and Some Antidotes From Your Strategic Thinking Business Coach - To learn more about this author, visit Glenn Ebersole's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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