Seven Strategic Tips On Dealing With Referrals From Your Strategic Thinking Business Coach
Seven Strategic Tips On Dealing With Referrals From Your Strategic Thinking Business Coach
There are several key elements in building up a trusting relationship with people who refer others to you. Your Strategic Thinking Business Coach offers the following seven (7) strategic tips on how to establish and solidify that trust with your referrers.
Strategic Tip #1: Commit to and develop a strategic approach to using referrals as one way to grow your business.
Strategic Tip #2: Commit to and always treat a new prospect that has been referred to you with the highest level of appreciation, importance and care. Remember, how you treat this prospect will impact your relationship with the person who referred him or her to you. You want to make sure your dealings with the prospect reflect well on your referral source. And another important note: even if the prospect does not develop into a customer or client, you want them to still sat great things about how you treated them.
Strategic Tip #3: Commit to and always respond promptly to a referral. The “life span” of a referral can be very short. It is essential that you act immediately. If you fail to act immediately you are risking damage to your relationship with referrer and missing an opportunity with a new prospect.
Strategic Tip #4: Commit to and always reward the behavior of your referral source. Always thank the referrer, even if the referral does not result in a new customer or client. You may consider a small token of appreciation in the form of a small thank you gift or something else that would be valued by the referral source.
Strategic Tip #5: Commit to and always keep your referrer informed of your progress in contacting and pursing the prospect referred to you. Your referral source, in the majority of cases, really wants to know how things are going with the referral. Let your referrer now when you contact the prospect and meet with the prospect. If the prospect becomes a customer or client ask for permission to tell the referral source. If you have difficulty contacting the prospect, contact your referrer. Many times the referrer will offer to assist you in making contact.
Strategic Tip #6: Commit to and always thank the referral source for new customers and clients. This is absolutely mandatory in my opinion. It is good business etiquette and it is simply the “right thing to do.” This will reinforce the action of giving referrals and will encourage more referrals. You might also suggest that the new client thank the referrer and possibly take them out to lunch to celebrate the new relationship.
Strategic Tip #7: Commit to and develop a method to evaluate your referral plan and make the necessary adjustments to your plan in a timely manner to ensure continued effectiveness of referrals.
Your Strategic Thinking Business Coach encourages you to develop a strategic marketing plan that includes the use of referrals to grow your business. If you would like to learn more about how a strategic thinking business coach can facilitate and guide you in that endeavor, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.com
Seven Strategic Tips On Dealing With Referrals From Your Strategic Thinking Business Coach - To learn more about this author, visit Glenn Ebersole's Website.
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Referrals can be and many times are a vital element of your marketing plan. Sometimes, and many times too often, referrals are taken for granted or they are not sought. How you deal with referrals makes a significant difference in whether you will receive repeat referrals. If the person giving you referrals has a positive and pleasant experience and it is through a process that they can trust, then you will receive more referrals in the future.
There are several key elements in building up a trusting relationship with people who refer others to you. Your Strategic Thinking Business Coach offers the following seven (7) strategic tips on how to establish and solidify that trust with your referrers.
Strategic Tip #1: Commit to and develop a strategic approach to using referrals as one way to grow your business.
Strategic Tip #2: Commit to and always treat a new prospect that has been referred to you with the highest level of appreciation, importance and care. Remember, how you treat this prospect will impact your relationship with the person who referred him or her to you. You want to make sure your dealings with the prospect reflect well on your referral source. And another important note: even if the prospect does not develop into a customer or client, you want them to still sat great things about how you treated them.
Strategic Tip #3: Commit to and always respond promptly to a referral. The “life span” of a referral can be very short. It is essential that you act immediately. If you fail to act immediately you are risking damage to your relationship with referrer and missing an opportunity with a new prospect.
Strategic Tip #4: Commit to and always reward the behavior of your referral source. Always thank the referrer, even if the referral does not result in a new customer or client. You may consider a small token of appreciation in the form of a small thank you gift or something else that would be valued by the referral source.
Strategic Tip #5: Commit to and always keep your referrer informed of your progress in contacting and pursing the prospect referred to you. Your referral source, in the majority of cases, really wants to know how things are going with the referral. Let your referrer now when you contact the prospect and meet with the prospect. If the prospect becomes a customer or client ask for permission to tell the referral source. If you have difficulty contacting the prospect, contact your referrer. Many times the referrer will offer to assist you in making contact.
Strategic Tip #6: Commit to and always thank the referral source for new customers and clients. This is absolutely mandatory in my opinion. It is good business etiquette and it is simply the “right thing to do.” This will reinforce the action of giving referrals and will encourage more referrals. You might also suggest that the new client thank the referrer and possibly take them out to lunch to celebrate the new relationship.
Strategic Tip #7: Commit to and develop a method to evaluate your referral plan and make the necessary adjustments to your plan in a timely manner to ensure continued effectiveness of referrals.
Your Strategic Thinking Business Coach encourages you to develop a strategic marketing plan that includes the use of referrals to grow your business. If you would like to learn more about how a strategic thinking business coach can facilitate and guide you in that endeavor, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.com
Seven Strategic Tips On Dealing With Referrals From Your Strategic Thinking Business Coach - To learn more about this author, visit Glenn Ebersole's Website.
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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