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Guest post by: Glenn Ebersole Become an Author

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Today many small business owners are accountable only to themselves. And guess what? That means they are really accountable to no one. Your Strategic Thinking Business Coach strongly believes that accountability is a non-negotiable business and personal trait. We look around today at what is happening in the workplace and observe one example after another where no one is stepping up to be accountable and where no one is being held accountable for their actions.
Whatever happened to accountability?

How can an individual or a business be trusted if there is no accountability? Who will be a leader ad take responsibility when things go awry and corrective actions must be taken? Who will be accountable to see that a proactive action plan will be developed and implemented? Your Strategic Thinking Business Coach suggests that there are ten (10) strategic commitments to make to build trust with your clients through accountability. These ten (10) strategic commitments are:

Strategic Commitment #1: Commit to being held accountable to always demonstrate and reinforce the importance of your clients to your business.

Strategic Commitment #2: Commit to being held accountable to always respond to your clients in a timely manner.

Strategic Commitment #3: Commit to being held accountable to realize and understand that you are dependent upon your clients and that they are not necessarily dependent upon you.

Strategic Commitment #4: Commit to being held accountable to always uphold the strictest confidences regarding all your clients’ business and personal information.

Strategic Commitment #5: Commit to being held accountable to always provide your clients with the highest level of professionalism in your service to the clients.

Strategic Commitment #6: Commit to being held accountable to understand that clients are not interruptions to your work, but are the absolute purpose of your work.

Strategic Commitment #7: Commit to being held accountable to always seek client feedback on your services and products and to be proactive in addressing any concerns a client may have with your services or products.

Strategic Commitment #8: Commit to being held accountable for keeping your clients informed of the progress of your work and to be forthright with any issues or disruptions that may occur and what you are doing to address those issues and disruptions.

Strategic Commitment #9: Commit to being held accountable to adhere to the highest ethical standards in all your work for your clients.

Strategic Commitment #10: Commit to being held accountable to always express your thanks for the clients and their business.

Your Strategic Thinking Business Coach encourages you to continuously look for trends and paradigm shifts that will impact you and your business. If you would like to learn more about how a strategic thinking business coach can facilitate and guide you in that endeavor, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.com

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