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Guest post by: Glenn Ebersole Become an Author

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Successful business owners and managers do not take anything for granted and do not take anything at face value. Very successful business owners and managers are trained to look beyond the obvious in search of the real issues and the root causes of those issues. Looking at the health of your business relationships with your clients and customers requires this type of investigation.

It is difficult to know if a client or customer loves you and your work or if they are ready to kick you out the door real soon. In most cases, business owners and managers rely solely on gut instinct as a guide to how the client and customer relationship is evolving. And that amounts to driving with a blindfold and with defective steering mechanisms. And that should scare you.

Sometimes the communications with your clients and customers about your relationship are subtle, while other times they are loud and clear. Many clients do not want to “rock the boat” as a project is underway because they want to see results even if they know you will not be back again. And in other cases, the client and customer will mute any enthusiasm for your performance to prevent complacent behavior or higher fees. It is very important to observe and interpret client and customer behavior regarding the business relationship.

Your Strategic Thinking Business Coach offers ten (10) symptoms to look for that may mean you have a business relationship problem developing.

Symptom #1: The client or customer has an increasing number of issues with you, your service and/or your products.

Symptom #2: The client or customer invites you to fewer meetings.

Symptom #3: The client begins or intensifies micromanaging you and what you are doing.

Symptom #4: The client sends you more written communications instead of meeting with you.

Symptom #5: The client increases the time to return your calls, respond to your emails and/or respond to your correspondence.

Symptom #6: The client has delegated the management of the project team to some lower level staff.

Symptom #7: There is increased activity with competitors.

Symptom #8: The meetings you attend take on a more formal atmosphere and there is not a strong feeling of “team.”

Symptom #9: The client provides you with fewer referrals and introductions to others.

Symptom #10: The client is very slow in payments to you.

And what is the antidote for these symptoms? Your Strategic Thinking Business Coach recommends that you keep your eyes and ears open and that you proactively and promptly respond to any of these symptoms as soon as they are observed. If you would like to learn more about how a strategic thinking business coach can facilitate and guide you in that endeavor, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.com

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