Feedback Form
Home Features Mastermind Forums About Advertise Blog Network Contact Be An Author

Tips To Deal With Unhappy Clients, From Your Strategic Thinking Business Coach

Tips To Deal With Unhappy Clients, From Your Strategic Thinking Business Coach

How many of you have ever had to deal with an unhappy client or customer? What did you do? Did you feel prepared to deal with the unhappy client or customer? Yes, sooner or later, in every business there appears the unhappy client or customer. They are dissatisfied with your service or product. The issue of dissatisfaction may be real or only a perception, but if it is perceived it is believed and there is a problem. Ah, but Your Strategic Thinking Coach wants you to realize that a problem also means an OPPORTUNITY!

The criticism from the client or customer is very valuable and the mindset of your company and your employees is critical to recovering and correcting the situation. The criticism should be treasured and this is the attitude that must be adopted by the company and its staff. By listening and hearing what the client has to say you are able to gather very important information that will allow you to improve your company and its performance. Now, please understand that I am not talking about the abusive and obnoxious client with unethical requests or those that abuse your employees.

I imagine a number of readers, if hey are really honest, will admit they have not adopted the attitude that criticism can be a good thing for their company and could certainly improve on the effective use of criticism to grow their business. So, Your Strategic Thinking Business Coach will share some tips to help you strategically respond to criticism.

Tip #1: Provide open and multiple channels for feedback from your clients.

Tip #2: Listen and hear what the client has to say. Make sure you have a clear understanding of the specifics of the client criticism.

Tip #3: Do not become defensive. Do everything you can to resist the temptation of going on the defensive with your client. This is no time to make excuses.

Tip #4: Develop and offer solutions, not excuses.

Tip #5: Assign a top priority to the implementation of your solution. Commit to follow-through on the solution in an agreed upon time frame.

Strategic Tip #6: Communicate openly within your firm about the criticism and problem. Working through this type of adversity strengthens individuals, teams and relationships.

Strategic Tip #7: Discuss the problem and determine the “lessons learned” from the experience. Develop a plan to implement the “lessons learned.”

Strategic Tip #8: Thank your client for bringing the problem to your attention.

Strategic Tip #9: Use longer term vision when viewing the solutions and their costs. Use the concept of the “lifetime value” of a client in your deliberations about a cost to fix the problem, in lieu of a short term view of the immediate cost.

Strategic Tip #10: Develop a strategic action plan today for that future call from an unhappy client or customer so that you can capitalize on the opportunity it will bring.

Your strategic thinking business coach encourages you to fully realize the benefits of business coaching to more strategically address criticism from your clients and customers. If you would like to learn more about how a strategic thinking business coach can facilitate and guide you in that endeavor, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.com





Tips To Deal With Unhappy Clients From Your Strategic Thinking Business Coach - To learn more about this author, visit Glenn Ebersole's Website.

Like this article? Share it with your friends

Article Feedback
 Tips To Deal With Unhappy Clients From Your Strategic Thinking Business Coach loved this helpful info
Commented on Tips To Deal With Unhappy Clients From Your Strategic Thinking Business Coach.
 Tips To Deal With Unhappy Clients From Your Strategic Thinking Business Coach Leave Your Feedback
article feedback

Article Feedback
George Ludwig
George Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website

Joe Dager
Joe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website

David Acheson
David Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns.  David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website

Anne Barr
Anne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website

Kim Castle
With nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website

Cheryl Matthynssens

Cheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur.  Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well.  A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles.  She opened up a small affiliate site - The Balance Guide-  to help others find resources for mental and emotional well being.  Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com

- Visit Cheryl Matthynssens's Website

John Power
John Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website

Dianne Crampton

Dianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here.

Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009.  Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010.  To receive publishing discounts, subscribe to the free TigerTracks Newsletter here.

- Visit Dianne Crampton's Website


To learn more about the Evan Elite Author Program please contact us.

About The Author


Glenn Ebersole
(Visit Glenn's Website) J. Glenn Ebersole, Jr. is a multi-faceted professional, who is recognized as a visionary, guide and facilitator in the fields of marketing, public relations, management, and engineering. He is the Founder & Chief Executive of the Lancaster, PA based multi-disciplinary & strategic thinking consulting practices, J. G. Ebersole Associates and The Renaissance Group™. He is a Certified Facilitator and business and strategic thinking and planning coach to a diverse list of clients. Also called the "PR Doctor." At J. G. Ebersole Associates and The Renaissance Group™, we offer a unique approach to a wide range of strategic planning, management, marketing, public relations, and communications assignments through our team of independent professionals. We believe that our multi-disciplinary, customized and strategic thinking approach to our clients makes us unique.

Glenn Ebersole is a Platinum author on EvanCarmichael.com
About The Author

View Author Blog
View Author Blog

View Author Video
View Author Video

Free Downloads


Glenn Ebersole's

Complete
List Of
Business-Coach
Articles

Name
Email
If you enjoyed this article, get Glenn Ebersole's Complete List of Business-Coach Articles For FREE!

More Glenn Ebersole
How To Recognize Your Ideal Client Tips From Your Strategic Thinking Business Coach
Crisis Communications Planning or What To Do Before During Or After It Hits The Fan
Ten Strategic Actions To Improve Sales Staff Productivity
The Top Ten Reasons Strategic Planning Meetings Fail According To Your Strategic Thinking Business Coach
Your Strategic Thinking Coachs List of Ten Key Components of Effective Strategic Alliances
Ten Effective Ideas For Maintaining TOMA Top Of Mind Awareness With Your Clients
Do You Know What You Say Before You Utter One Word The Importance of Your Body Language
Strategic Thinking Planning Success Story
A Strategic Approach To Planning For A New Business Year Ask Your Clients Questions
The Top Ten Myths And Realities About Business Coaching According To Your Strategic Thinking Coach
Free Downloads


 
 
 


Evan Elite Authors
Dianne Crampton  
Kim Castle  
Staging Diva  
Evan Elite Authors

Become An Author
Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details.
Become An Author

Evan's Latest Video
Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media
Evan's Latest Video

Business Opportunities
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"

How to Start An Online Business

Click Here To Learn More
Business Opportunities



Evan's Newsletter
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
Name:
Email:
Evan`s Newsletter

Free Downloads
Intentional Leadership Integrity Icon Intentional Leadership Integrity
Establish Self-Beliefs Icon Establish Self-Beliefs
Radio Campaigns Icon Radio Campaigns
The Leader’s Edge Icon The Leader’s Edge
Customer Focus Icon Customer Focus
Free Downloads - Complete List

Entrepreneur Tools and Guides
Top 50 Debt Blogs
Top 50 Debt Blogs
Learn To Get Out Of Debt
 
Top 50 Niche Blogs 2009
Top 50 Niche Blogs 2009
Top 50 Niche Blogs 2009
 
Entrepreneur Tools and Guides

SEO For Africa
SEO For Africa
Aizotou Koriko Agoe, Togo,
Aizotou Koriko
Agoe, Togo
SEO For Africa

If I Were A Startup...
Jeff Roick, $1.4 to $6.5 Mil in 2 years
Jeff Roick
$1.4 to $6.5 Mil in 2 years
Erez Zevulunov, $150k to $504k in 2 years
Erez Zevulunov
$150k to $504k in 2 years
If I Were A Startup... - Complete List

Famous Entrepreneurs
Asa Candler, Coca-Cola
Asa Candler
Coca-Cola
Guy Laliberte, Cirque du Soleil
Guy Laliberte
Cirque du Soleil
Famous Entrepreneurs - Complete List

Entrepreneur Advice
Brad Feld, Venture Capitalist
Brad Feld
Venture Capitalist
T. Harv Eker, Millionaire Mind
T. Harv Eker
Millionaire Mind
Entrepreneur Advice - Complete List

Popular Articles
(Premium Authors)

     Time Control
By Swarup Dutta
     What Is a Paradigm
By Swarup Dutta
     The Secret of Paradigms
By Swarup Dutta

Have A Suggestion?
Toronto Salsa Classes / Toronto Salsa Lessons Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
Have A Suggestion?

More Evan Carmichael
More Information