“Twelve Strategic Ways To Improve And Maintain Strong Healthy Client Relationships, According To Your Strategic Thinking Business Coach”
“Twelve Strategic Ways To Improve And Maintain Strong Healthy Client Relationships, According To Your Strategic Thinking Business Coach”
By: J. Glenn Ebersole, Jr., Chief Executive of J. G. Ebersole Associates and The Renaissance Group ™
How would you describe the current health of your client relationships? Extremely healthy and fit? Just okay or average? Poor health? Critically ill? On life support? When was the last time your client relationships and your client relationship program had a review? Could you and your company benefit from improvements in your existing client relationships? These are critical questions in today’s world of business.
For the purpose of this article, I am going to presume that most readers will admit to stating they could benefit from improved client relationships. And with that in mind, I want to share twelve (12) strategic ways to improve and maintain strong healthy client relationships, according to Your Strategic Thinking Business Coach.
#1: STOP, ASK, LISTEN, HEAR & ACT! Ask your clients what you can specifically do to improve your client service. Listen to them, hear them and then do it.
#2: CONNECT! Make connections for your clients to benefit their businesses.
#3: LEARN! Learn as much as you can about your client’s business.
#4: ATTEND! Attend with your clients, professional and industry activities, conferences, seminars, etc. that are related to your client’s industry or professional interests.
#5: RESPECT! Always exhibit the utmost level of respect to every person at your client’s company.
#6: BE WELL MANNERED! Always use and promote impeccable business and social manners.
#7: NEVER SPEAK NEGATIVELY! Never bad mouth or say negative things about your competition to your clients.
#8: FOCUS ON THE RELATIONSHIP! Develop and foster the necessary environment for a “client relationship management strategy” for your clients.
#9: BE HONEST! Always be honest with your clients.
#10: ACCEPT RESPONSIBILITY! Accept responsibility if your client is angry about something that happened or didn’t happen at your firm.
#11: HELP ACHIEVE CLIENT GOALS! Identify all ways you can help your clients achieve their personal and professional goals.
#12: SPONSOR! Become a co- sponsor or major sponsor with your client for business seminars, programs and events they are presenting.
If you want to learn more about this strategic thinking approach to improving and maintaining strong healthy client relationships and how this can assist you and your business, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.com
Twelve Strategic Ways To Improve And Maintain Strong Healthy Client Relationships According To Your Strategic Thinking Business Coach - To learn more about this author, visit Glenn Ebersole's Website.
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“Twelve Strategic Ways To Improve And Maintain Strong Healthy Client Relationships, According To Your Strategic Thinking Business Coach”
By: J. Glenn Ebersole, Jr., Chief Executive of J. G. Ebersole Associates and The Renaissance Group ™
How would you describe the current health of your client relationships? Extremely healthy and fit? Just okay or average? Poor health? Critically ill? On life support? When was the last time your client relationships and your client relationship program had a review? Could you and your company benefit from improvements in your existing client relationships? These are critical questions in today’s world of business.
For the purpose of this article, I am going to presume that most readers will admit to stating they could benefit from improved client relationships. And with that in mind, I want to share twelve (12) strategic ways to improve and maintain strong healthy client relationships, according to Your Strategic Thinking Business Coach.
#1: STOP, ASK, LISTEN, HEAR & ACT! Ask your clients what you can specifically do to improve your client service. Listen to them, hear them and then do it.
#2: CONNECT! Make connections for your clients to benefit their businesses.
#3: LEARN! Learn as much as you can about your client’s business.
#4: ATTEND! Attend with your clients, professional and industry activities, conferences, seminars, etc. that are related to your client’s industry or professional interests.
#5: RESPECT! Always exhibit the utmost level of respect to every person at your client’s company.
#6: BE WELL MANNERED! Always use and promote impeccable business and social manners.
#7: NEVER SPEAK NEGATIVELY! Never bad mouth or say negative things about your competition to your clients.
#8: FOCUS ON THE RELATIONSHIP! Develop and foster the necessary environment for a “client relationship management strategy” for your clients.
#9: BE HONEST! Always be honest with your clients.
#10: ACCEPT RESPONSIBILITY! Accept responsibility if your client is angry about something that happened or didn’t happen at your firm.
#11: HELP ACHIEVE CLIENT GOALS! Identify all ways you can help your clients achieve their personal and professional goals.
#12: SPONSOR! Become a co- sponsor or major sponsor with your client for business seminars, programs and events they are presenting.
If you want to learn more about this strategic thinking approach to improving and maintaining strong healthy client relationships and how this can assist you and your business, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.com
Twelve Strategic Ways To Improve And Maintain Strong Healthy Client Relationships According To Your Strategic Thinking Business Coach - To learn more about this author, visit Glenn Ebersole's Website.
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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