Why I Love to Hear From Clients and Why You Should Too
Why I Love to Hear From Clients and Why You Should Too
By: J. Glenn Ebersole, Jr., Chief Executive of J. G. Ebersole Associates and The Renaissance Group™
I love to hear from my clients (and my business associates, friends, et al) because I value their feedback. One of my favorite questions is a simple one, but one that yields great value to me. I love to ask, “What do you think?” about any number of items and then listen carefully to the response. Over the 35 years in my professional life, I am still amazed at how many businesses and individuals will tell me that they know what their customers think & want. Yet, when I challenge them and inquire if they actually asked their clients or customers, they say NO very often.
Not asking for, not encouraging and not valuing feedback is a huge mistake. No matter what business or organization you are in; getting feedback from your customers & clients is a critical success factor. No matter how good or great you are, you always can be better by learning from feedback.
In asking for feedback I want to and need to know how I am doing. Former New York City Mayor Ed Koch constantly asked people he met on the streets - “How am I doing?” I believe in striving for continuous improvement and therefore we each need to know our own strengths and weaknesses so we can improve and grow personally and professionally. And then we need to take action!
When we hear from our clients and customers and truly listen with an open mind, we actually receive an opportunity to find out what their problems are so we can help solve the problems and return to use our services and products again. And in this way we can grow our own businesses.
Clients and customers appreciate the opportunity to share their feelings and will view you in a positive way for seeking honest feedback. Their feedback provides you with an opportunity to improve client loyalty, satisfaction and your bottom line. I really believe that asking for feedback and then following-up in a positive manner is one of the most effective techniques to retain your clients and customers.
I do love hearing from you, so please contact Glenn Ebersole at jgeprman@aol.com and send me your feedback.
Why I Love to Hear From Clients and Why You Should Too - To learn more about this author, visit Glenn Ebersole's Website.
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Why I Love to Hear From Clients and Why You Should Too
By: J. Glenn Ebersole, Jr., Chief Executive of J. G. Ebersole Associates and The Renaissance Group™
I love to hear from my clients (and my business associates, friends, et al) because I value their feedback. One of my favorite questions is a simple one, but one that yields great value to me. I love to ask, “What do you think?” about any number of items and then listen carefully to the response. Over the 35 years in my professional life, I am still amazed at how many businesses and individuals will tell me that they know what their customers think & want. Yet, when I challenge them and inquire if they actually asked their clients or customers, they say NO very often.
Not asking for, not encouraging and not valuing feedback is a huge mistake. No matter what business or organization you are in; getting feedback from your customers & clients is a critical success factor. No matter how good or great you are, you always can be better by learning from feedback.
In asking for feedback I want to and need to know how I am doing. Former New York City Mayor Ed Koch constantly asked people he met on the streets - “How am I doing?” I believe in striving for continuous improvement and therefore we each need to know our own strengths and weaknesses so we can improve and grow personally and professionally. And then we need to take action!
When we hear from our clients and customers and truly listen with an open mind, we actually receive an opportunity to find out what their problems are so we can help solve the problems and return to use our services and products again. And in this way we can grow our own businesses.
Clients and customers appreciate the opportunity to share their feelings and will view you in a positive way for seeking honest feedback. Their feedback provides you with an opportunity to improve client loyalty, satisfaction and your bottom line. I really believe that asking for feedback and then following-up in a positive manner is one of the most effective techniques to retain your clients and customers.
I do love hearing from you, so please contact Glenn Ebersole at jgeprman@aol.com and send me your feedback.
Why I Love to Hear From Clients and Why You Should Too - To learn more about this author, visit Glenn Ebersole's Website.
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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