Exceptional Listening Skills
Exceptional Listening Skills
Make eye contact.
Focus completely on the speaker.
Stay flexible, honest, and relaxed. Let your face show attentive listening, instead of saying, “I can’t wait until you finish speaking so I can talk.”
Don’t interrupt except for an occasional clarification. Allow the speaker to complete his or her thought before you respond.
Become adept at questioning. Visually show you are curious to hear more.
Before responding, wait another 20 seconds and see what else you can learn and what additional information the speaker wants to share.
Strengthen your flexibility in listening and behavior. Vary your behavior to elicit or secure a response from the other person.
Review a conversation you had with someone today. Consider when you should have been silent, where you jumped in, or interrupted the speaker. Now that the moment has passed, what else would you like to know? How could the business be furthered? What can you do to connect with that person more substantially in the future?
Give each co-worker or colleague your undivided attention when talking with them. Make an extra effort to stay focused.
Nonverbal Messages You Send Out
Physical Presence:
Do a “30 second detail check” before you walk into a meeting.
Enter a room as if you belong there. Show up ready to be nowhere else!
Body language and facial expressions set the tone - SMILE!!
Handshakes:
Convey trust and credibility.
Initiate them with men and women equally.
Make eye contact...it’s critical.
Space and Territory:
We each have a “bubble” of invisible space that provides us a comfort level.
In our culture, it is 3ft. - 6ft., but it varies by culture and customs around the world.
Mirroring and Matching:
Matching another person’s energy level, facial expressions, vocabulary, pace, and style will instantly build commonality and rapport.
Exceptional Listening Skills - To learn more about this author, visit Gloria Starr's Website.
Like this article? Share it with your friends
Exceptional Listening Skills
Make eye contact.
Focus completely on the speaker.
Stay flexible, honest, and relaxed. Let your face show attentive listening, instead of saying, “I can’t wait until you finish speaking so I can talk.”
Don’t interrupt except for an occasional clarification. Allow the speaker to complete his or her thought before you respond.
Become adept at questioning. Visually show you are curious to hear more.
Before responding, wait another 20 seconds and see what else you can learn and what additional information the speaker wants to share.
Strengthen your flexibility in listening and behavior. Vary your behavior to elicit or secure a response from the other person.
Review a conversation you had with someone today. Consider when you should have been silent, where you jumped in, or interrupted the speaker. Now that the moment has passed, what else would you like to know? How could the business be furthered? What can you do to connect with that person more substantially in the future?
Give each co-worker or colleague your undivided attention when talking with them. Make an extra effort to stay focused.
Nonverbal Messages You Send Out
Physical Presence:
Do a “30 second detail check” before you walk into a meeting.
Enter a room as if you belong there. Show up ready to be nowhere else!
Body language and facial expressions set the tone - SMILE!!
Handshakes:
Convey trust and credibility.
Initiate them with men and women equally.
Make eye contact...it’s critical.
Space and Territory:
We each have a “bubble” of invisible space that provides us a comfort level.
In our culture, it is 3ft. - 6ft., but it varies by culture and customs around the world.
Mirroring and Matching:
Matching another person’s energy level, facial expressions, vocabulary, pace, and style will instantly build commonality and rapport.
Exceptional Listening Skills - To learn more about this author, visit Gloria Starr's Website.
Like this article? Share it with your friends
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John AlexanderJohn has taught keyword research and SEO skills to small groups of business owners and Webmasters from over 80 different countries world wide since 2002. John is also the Director of Search Engine Academy ; Co-director of Training at Search Engine Workshops offering live, SEO Workshops with his partner SEO educator Robin Nobles, author of the very first comprehensive online search engine marketing courses at SEO Training Online and the SEO Workshop Resource Center. I look forward to hearing from you! - Visit John Alexander's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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