Tweet

BE HERE, NOW - Being present as facilitator

Written by: John Gloster-Smith

Article Overview: Someone unexpectedly decides to leave a group. Not an unusual occurrence, but one which John Gloster-Smith uses to explore the qualities of awareness and presence that are fundamental to his style of group facilitation.

BE HERE, NOW - Being present as facilitator

I am facilitating a pre-lunch session of an all-day workshop, and we are reviewing some theoretical aspects of the work. The group is becoming more relaxed and the discussion is flowing. People are interacting with each other with some ease now. We start to look at the issue of completion and I am sharing my perspective on how people may be uncomfortable with endings. A group member suddenly speaks and says that he will shortly be leaving the group for an immediate personal reason relating to a call he’d received in the last break. He speaks abruptly, he looks tentatively round the room and his voice sounds nervous. On hearing this, I too look around the room and am struck by the expressions on the faces of the others. They look tense and seem to be holding back and wondering. I am also aware of tension in my own body and that the atmosphere in the room has hardened, to a certain stickiness.

I pause for a moment before responding to the man’s announcement and make a quick decision about a response. I then ask him if he’d be OK to hear what others in the group might like to say about his imminent departure. He agrees and then others start to share how they feel. For example one says how sorry he is that the man is leaving as he’d just been getting to know him and had liked meeting him. There are other sharings, several being deeper, some relating not just to the leaver but to their own feelings.

I ask the “leaver” how he is doing. In his response he says that he used to be a bereavement counsellor and that he has difficulty with endings. He has left before the end on other occasions, sometimes without telling people in the group. In my own mind, I am reminded of when this has figured for me. The group is now more relaxed again but this time different. Feelings have been released and, to me, people seem closer. Also the man is more able to leave with a sense of completion both for himself and the others. Afterwards, we attend to our awareness of the person having just left, the empty chair, the space now left open, how we feel and what as a group we need. Only after that can I get on with considering theory again!

Afterwards, I am reminded of how in other environments I’ve seen people just leave, without any working through. I am reminded of how a lot of my work too has been connected in some way with change and with loss and grieving. I can also own to having had similar reactions and behaviours to the man who had left this workshop early.

An event like this is a common one in working with groups. What interests me here is working with the immediacy of the event, using concepts of awareness and presence in my interventions as facilitator.

Reflecting on the intervention now, what was crucial to me was an awareness of what was happening in the group, what Yalom calls “the interpersonal relationship of the participants.” From a humanistic/transpersonal perspective, I was able to use my experience and my theoretical understanding in the “here and now”. I paused and checked my awareness. This was a key action for me. What is happening right now in the group? What, in this instant, is going on with individual people as I can observe it? How do I feel, in my bodily sensation? How does the group “seem to feel?” So I attend to sensation and awareness, at a multiple of levels, my own, other individuals, the group, relationships in the group and so on.

My experience and my knowledge of theory tells me that, if a pressing figure of interest, a Gestalt, is not attended to, it will in some way impair the functioning of the group. One way this can show is in the presence of tension in the group, in individuals, in the room. Individuals are less likely to share, people feel less safe and the emotional climate is damaged. We all know that something has not been dealt with. The Gestalt, that pressing figure of interest, needs to be worked through. Feelings within the group need to be spoken and shared. At times this is vital to the actual survival of the group and has to be addressed. I am always mindful of Yalom’s reminder that “physical survival of the group must take precedence over other tasks.”

I am also reminded of the importance of facilitator presence. To me this is the fundamental aspect to my facilitation. This involves being as fully aware as possible and attending to the present moment, the “here and now”, rather than talking “about something”. To me, the present contains all the gems of life, which we usually miss by living mostly in the past or the future. The present connects us with our deepest selves. Also presence is about being connected to myself, being present to my own sensations and feelings, to my own core of being and beingness. Here, from a humanistic/transpersonal perspective, I connect with my centre of being which I have come to know is my anchor and support and source of calmness in my work. My own journeying has brought me to know that place more and more. As Hycner says,
“Being fully present is already a hallowing. It underlines our connectedness with Being” (Hycner’s italics).
I am trying to describe the quality of being “right there” for another, fully “with” their experiencing, fully “in the moment”. In the case above, it was a matter of being right there and fully attentive to the moment and to the energy of the group.

Presence is a plugging in to consciousness, and this can be at several levels. Partly this may refer to the atmosphere in the room. It is as though the group has a collective “energy”, something that can be sensed. This energy can fluctuate and shift, from a warm glow to a tense, icy condition, back to being relaxed and calm, to vibrant, and so on. What I noticed with the event described above is that the atmosphere of the group was changed by the experience and was in some way more intimate.

I am, as a member of the group, both involved as a human being in the process myself moment by moment and I am also periodically pausing and checking, attending to my own process but also that of the multiplicity of agendas and needs around me. Sometimes, it seems like I am in the midst of some wonderful flow of human expression: warm, loving, alive, embracing, cherishing. At others, it may be awkward, tense, anxious, angry, resentful, apologetic, embarrassed, repressed or denying. I am both part of this gorgeous wave of humanity and I am also holding the space, providing the steer, being an anchor, a point of reference.

Most importantly, I am a witness to what occurs. I am both a witness to my own experience and I am a witness to what goes on in the group. And the space that I hold is a centred one, as much as I can be there. I am not attached to my experiencing, just the witness of that experiencing. In transpersonal language, this is often referred to as being “un-egoic.” The quality of experience of the witness is often seen as very calm, contented, peaceful and accepting and this has obvious benefits for facilitating all sorts of things that can occur.

The traditional image of the group leader has been one where the leader is the expert, who manages and controls what occurs. This sometimes leads to potentially authoritarian behaviours, which immediately put participants in touch with their inner child! When emotions are heightened, the impulse is to exert control, to “do” something. I have very frequently observed facilitators do just that, for example “take control” and consciously exert a controlling influence on the process of the group. This behaviour, when done out of awareness, interrupts the flow of the group process and is obviously coming out of the leader’s agenda.

Alternatively, the leader will do what the group wants, and collude. A common example is when the facilitator is overly concerned that the group is getting what it needs. This can be powerfully destructive when working in organisations, where the organisation itself has an expectation for the outcome of the event. The real issue that is bugging the group does not get dealt with. We can be so eager to please, to “perform”, to “get a result”, that in trying to meet the group’s perceived need we fail to offer an intervention that addresses the disfunctionality. The group may take part in “group flight”, for example when it avoids what is uncomfortable or has an exaggerated response to an issue and strongly shuts off from possible exploration. A typical example may be deflection, when the group may persist in talking about something that is tangential to the actual and painful experience that is in front of them. Recently I led a group, which, despite several comments from me, insisted emphatically in discussing organisational issues rather than focusing on the painful reality that change was threatening their very livelihoods. The conversation had an artificial air and as the witness I was aware that I was feeling baffled as to where they were going. Of course, that was just it! They were too! In the end I very firmly stopped them, shared my own experience and described what I had observed the group doing, so that they were able to become aware of their process and own the pain they were feeling.

In being present, facilitators need a strong sense of self, to be able in the middle of whatever is happening to pause, check themselves out and notice how they are feeling and what is present for them. They also need to check the group with its multitude of levels, trying to be aware of what the group needs right now. From a space of centredness they can then choose their interventions. A facilitator therefore needs to know her or his own inner space of calm and recognise what can get in the way. He or she will not be deflected by fear of emotions like anger or upset, or fear itself. I remember facilitating a group of people who were so angry that they raged, with full verbal violence, for two hours about what they saw as injustice and bad treatment. There was no other intervention available to me than to sit with them, be present and genuinely empathise. It occurred to me that I could simply reflect back to them what they were saying. After a while they started to see what they were experiencing and what had happened to them, almost from another viewpoint. It was almost as if they were able to join me in being the witness of the event. At the end several came up and shook my hand: “thanks, that was just what we needed”.

In intervening when the leaver said he was going to leave the group prematurely, I accessed my presence and worked from that space to help the group deal with the change. In doing this I believe I model for groups another way in which they can manage their own process, and in doing this I believe the facilitator can offer what is one of the most powerful offerings a group facilitator has in his toolbag. Working with presence is not about doing things; it is about a way of being, knowing your space of being and staying right there with whatever happens. As such it serves as an invitation to others to literally BE themselves.

(c) John Gloster-Smith 2004

Related Articles
  “Eight Key Characteristics For A Strategic Planning Facilitator, According To Your Strategic Thinking Business Coach”
  “Seven Reasons Why You Need A Strategic Planning Facilitator, According To Your Strategic Thinking Business Coach”
  Ten Benefits of Facilitation
  Major Benefits of Using An Outside Facilitator
  Ten Powerful Benefits From Using A Professional Outside Facilitator According To Your Strategic Thinking Business Coach

Article Tags: atmosphere, bereavement, counsellor, expressions, faces, feelings, group member, imminent departure, leaver, lunch session, occasions, personal reason, perspective, stickiness, tension, theoretical aspects



Related Forum Posts
Landing Page Confusion - Which will perform better, a landing page that has one clear objective or one that has multiple objectives? As marketers, we are continually faced with the dilemma of determining what to show customer prospects when they arrive at our sites. Should we present them with just one offer or option, or give them several and let them choose? I feel the landing page should present the customers with a couple of options and let them choose.
Why So Much Time? - Hi Evan. I'd challenge you about how long a webinar takes to prepare. There are some simple models out there that would suggest that the time you need is a lot less than you might think. Remember, you are not writing it all down and just reading it out. 2 minutes settling everyone in 5 minutes outlining the call and the ground rules of listeners (if it's interactive) 10 key points of 3 minutes 10 minutes of Q&A 5 minutes of a sales pitch 5 minutes of a review of the call 3 minutes of goodbye If you are able to manage it so that the call is even more ointeractive (Q&A with others on the call chipping in with their ideas and you act as a facilitator), you workload is even less. The only time you need to prepare is the 10 key points and the marketing/e-mails. Pretty straight-forward! Regards
Re: Greybook - Facebook for the senior citizen! - Yeah, I agree to that. Baby boomers at present are the seniors already....so weird, but real.
Re: Quote of the Day - "People are not lazy. They simply have im - Yesterday is History, Tomorrow is a mystery and Today is a gift –that is why we call it the present –Cherie Carter-Scott
Re: What Do You Outsource Mostly? - In present, almost everything can be outsourced and competition among business minded people is very high. However, there is no need to worry because in the end, good strategy and awesome marketing skills will prevail.


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Tweet

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Top Ten Home-Based Businesses

Selling On Ebay The Good The Bad And The Ugly

Presenting Yourself With Impact at Work

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.