How Are Your People-Management Skills?

Guest post by: Ric Phillips
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R-E-O Improves Your Listening & Management Skills - By Ric Phillips

How would your employees rate your people-management skills?

Here is an interesting find from a recent Hackett Group survey of 200 global organizations (source: HR Professional, Aug/Sept. 2008) when asked to discuss talent management practices:

More that 75% of participants rated people-management skills as very important.

I bet that you are not surprised. Me either. The fact is almost everyone, whether employee, employer, entrepreneur or customer can see the benefits of good people-management.

So here is the next part of the survey results:

Only 19% of senior managers, 10% of mid-level managers and 8% of supervisors were rated highly effective at managing people!

WOW.

Why is there such a discrepancy between what we know we want and the actual results of managers in the workplace? This leads to many questions that you can ask yourself when self-evaluating.

1 – Am I as a manager trained in people-management skills, or advanced communication skills? What is available to continuously improve?

2 – Do I have a way to find out what my employees really think of my management skills or the other manager’s skills? Can an anonymous survey be done?

3 – What do my employees really want? How do they define people-management?

4 – Do my employees feel comfortable coming to me to discuss their needs without feeling intimidated or out of line?

The topic of people-management deals with issues like communication, interpersonal skills, leadership, assertiveness, conflict and many others. If you know of a highly effective manager maybe you can find an opportunity to sit down and pick their brains on how they developed their style. Ask them what books or courses they would recommend, or to tell stories of managers that influenced them. No matter what position we are in at work, we are all in pursuit of excellent management skills.

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R-E-O Improves Your Listening & Management Skills - By Ric Phillips

About the Author: Ric Phillips

RSS for Ric's articles - Visit Ric's website
Ric Phillips is the President of 3V Communications Ltd., a Toronto-based communication skills coaching, training & assessment company.

We specialize in executive & management coaching, staff training & workshops, and English communication assessments for recruiting purposes. All coaching and training use our unique 3V system to focus on the 3Vs – Verbal, Vocal, and Visual communication skills.
Our program specialties are First Impression Management, Body Language, Communicating with Confidence, People Management, Public Speaking & Presentations, Persuasion, Conflict Management, Business English, Accent Reduction, and Industry-Specific Communication Assessments.

More info can be found at http://www.3VCommunications.ca

Click here to visit Ric's website.

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