When a business finds itself embroiled in a major crisis and out of control, hindsight usually reveals a series of events leading up to the crisis. Whatever the underlying cause, a catastrophic environment accident, a series of product defects, a major strategic mistake, a non-calculated marketing error, or something else, major crisis don't just happen.
Most crisis are the result of multiple mistakes, not just one. Chains of mistakes often cause major operational or strategic missteps in business. Some businesses, rather than seek assistance or professional help take the position of denial that the problem actually exists or ignore complaints which reflect negatively upon the company. Allowing these mistakes to continue on for any period of time usually ends up costing the company loss of income, marketshare as well as a loss in reputation.
Some businesses are able to avoid such missteps. Missteps can be avoided if certain procedures are put into place which are adhered to in the company policies and procedures and followed by management.
1. Create a system to detect patterns of mistakes early and trust the data to be
correct.
2. Communicate and seek advice throughout the company and from professional consultants and advisors.
3. Don't under-estimate the potential damage or mistakes.
4. Consider the unthinkable and predict the unexpected.
5. Protect the relationship with customers or clients at all costs.
6. Mistakes are not passive; mistakes or a bad situation will not go away on its own.
You have to make them go away.
Every business makes mistakes, but successful ones make fewer of them, discover them early and fix the problem faster and more agressively than other businesses.
Major Crisis don't just happen! - To learn more about this author, visit Dave Turkin's Website.
Like this article? Share it with your friends
 |
Related Articles |
|
 Do You Know Where Your Disaster Recovery Plan Is
|
| |
Disasters of major magnitude are major news again after the Gulf coast region of the United States was hit by 2 major hurricanes. So it is very timely for me to ask each of you: “Do you know where your disaster re...
|
|
Major Crisis don't just happen!
|
| |
When a business finds itself in a major crisis and out of control, hindsight usually indicates a series of events that lead up to the crisis.
|
|
Managing Crises Before They Happen
|
| |
Book Review -- Managing Crises Before They Happen: What Every Executive Needs to Know About Crisis Management – by Ian I. Mitroff, AMACOM, January 2000, 172 pages
|
|
Reputation Preservation in a Crisis
|
| |
Every company and organization should have a crisis communications plan in place. The risk of not having one is just too great, for you never know when or how a crisis will strike. And every crisis has the potent...
|
|
“Crisis Management Planning – What’s Happening Where We Work?”
|
| |
Crises continue to be in our newspaper headlines and the lead stories on radio and television broadcasts. And crises continue to affect businesses in many forms and continue to occur without notice. But what’s hap...
|
|
|
|
![[Get Copyright Permissions]](http://license.icopyright.net/images/icopy-w.gif){kind=small}
