Ignite Your Beauty Business™ – with the Winning Formula
Ignite Your Beauty Business™ – with the Winning Formula
And one of the best way to improve business is to offer “exceptional service” it’s what brings clients back again and again. However the only way to guarantee this level of service is to have procedures and systems in place that enable each and every staff member to duplicate the same high quality.
All staff must be inducted and given formal instruction as to how they are to perform and do the job. And to achieve this you will need an Induction, Training and Salon, Staff Procedures and Systems manual, a manual to not only induct and train but they are able to refer back to. One customized to your salons requirements and reflecting its Vision, Mission and Values.
Takes the hard work out of managing staff performance
By creating procedures that everyone follows will mean no one has to be a ‘mind reader’ the whole team will know what is expected of them it would include:
Job description - maintaining the facility; treatment and retail requirements; team work
Salon image – the physical condition in and outside the salon; housekeeping duties; maintaining hygiene standards; personal presentation; telephone and appointment booking
Client consultation/analysis - the method; recommending correct service; treatment/program selling; keeping detailed client records
Client care - the procedures how your business services clients , the uniqueness that sets it apart from the competition
Treatment skills - level of expertise expected and maintained; reaching salon/individual treatment targets
Education - to further develop consultation, treatment, retail skills; salon commitment to advanced education; attendance of staff training , continued product knowledge up-dates
Retailing - the client retail prescription; commitment to ‘client duty of care’ take home 24/7 skin care program to maintain continued on-going results ; client loyalty through servicing all clients home care requirements; increasing salon profits thereby securing employment; reaching salon / individual retail targets
Follow-up and after-care - keeping in contact with the client base and insuring continued client satisfaction; developing ‘Long term client loyalty’’; referral procedures
Procedures and systems not only “take’s the hard work managing staff performance” they also ensure “exceptional customer care each and every visit”. Enables staff to work to their full potential, confidence in treatment and retail abilities increase. Customers develop a deeper level of trust ensuring future re-booking, retail sales and continual referrals. A sure fire way to increase and sustain profits.
For more information on salon management and marketing please go to Caroline Nelson's website www.nelsonbeautybusinessmanagement.com
Ignite Your Beauty Business with the Winning Formula - To learn more about this author, visit Caroline Nelson's Website.
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The secret is to work on your business, and not so much work in your business. For this you will need to delegate, thereby releasing some of the hands-on-client time so that you can progress into more hands-on-the-business which will in fact grow the business and increase profit?
And one of the best way to improve business is to offer “exceptional service” it’s what brings clients back again and again. However the only way to guarantee this level of service is to have procedures and systems in place that enable each and every staff member to duplicate the same high quality.
All staff must be inducted and given formal instruction as to how they are to perform and do the job. And to achieve this you will need an Induction, Training and Salon, Staff Procedures and Systems manual, a manual to not only induct and train but they are able to refer back to. One customized to your salons requirements and reflecting its Vision, Mission and Values.
Takes the hard work out of managing staff performance
By creating procedures that everyone follows will mean no one has to be a ‘mind reader’ the whole team will know what is expected of them it would include:
Job description - maintaining the facility; treatment and retail requirements; team work
Salon image – the physical condition in and outside the salon; housekeeping duties; maintaining hygiene standards; personal presentation; telephone and appointment booking
Client consultation/analysis - the method; recommending correct service; treatment/program selling; keeping detailed client records
Client care - the procedures how your business services clients , the uniqueness that sets it apart from the competition
Treatment skills - level of expertise expected and maintained; reaching salon/individual treatment targets
Education - to further develop consultation, treatment, retail skills; salon commitment to advanced education; attendance of staff training , continued product knowledge up-dates
Retailing - the client retail prescription; commitment to ‘client duty of care’ take home 24/7 skin care program to maintain continued on-going results ; client loyalty through servicing all clients home care requirements; increasing salon profits thereby securing employment; reaching salon / individual retail targets
Follow-up and after-care - keeping in contact with the client base and insuring continued client satisfaction; developing ‘Long term client loyalty’’; referral procedures
Procedures and systems not only “take’s the hard work managing staff performance” they also ensure “exceptional customer care each and every visit”. Enables staff to work to their full potential, confidence in treatment and retail abilities increase. Customers develop a deeper level of trust ensuring future re-booking, retail sales and continual referrals. A sure fire way to increase and sustain profits.
For more information on salon management and marketing please go to Caroline Nelson's website www.nelsonbeautybusinessmanagement.com
Ignite Your Beauty Business with the Winning Formula - To learn more about this author, visit Caroline Nelson's Website.
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. We specialize in internet consulting & internet marketing. - Visit Jeff Foster's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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