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The Forgotten Customers - Click To Read Article
Our employees are customers too; without them we are in business alone. Do you treat your employees with the respect and consideration they deserve?

It’s Just My Imagination and I’m Letting it Run Away With Me. - Click To Read Article
So what if you're an adult? Listen to your inner-child and set your imagination free. Imagination opens us to possibility; possibility paves the way for potential and potential is the gateway to reality.

Happy New Year!
- Click To Read Article
New years’ resolutions are both a blessing and a curse. Sometimes they actually help us make some valuable changes. More often than not though I see them as an obligatory annual event. If you don’t have them (and tell everyone all about them), something is wrong with you. How about making use of the other 364 days in the year? Improvement and change should be an on-going effort!

When the Seller Becomes a Stalker
- Click To Read Article
The idea of sales is to draw customers in so that they will get to know our products and services and ideally buy them, over and over again. What happens when the sales person becomes aggressive?

The Path of Least Resistance
- Click To Read Article
When faced with a difficult situation it is often desirable to take the path of least resistance (acquiescence). At other times we may choose to compromise, reserving some semblance of our original stance. In the most powerful instances we accept the starkness, the difference of our stance and we choose to go forward with it. It is here that we truly have the power to inspire and innovate.

Replenishment!
- Click To Read Article
Take time out; life is incredibly rushed these days. Identify the things that really matter to you then make the time to enjoy them. Whether it is family, travel, time alone or whatever, taking the time to replenish you will restore you to a more productive and more effective state.

You Don’t Have To Do It All Alone
- Click To Read Article
For those of us in business, particularly the smaller businesses, we tend to think we have to do it all ourselves. Perhaps we are trying to keep costs down, maybe we really believe we have the skills, or perhaps we are hoping to hone skills we have not yet developed. In reality few of us can do it all; developing strategic alliances not only expands our resource base but it frees us up to capitalize upon those things that we are truly passionate about. The bottom line is that we move closer to our goals.

Teamwork... Biz Buzz or Biz Bust?
- Click To Read Article
Teamwork is lauded as a cure for many ills as well as the “right way to be”; while teamwork is essential in any business environment it is not always the most efficient or beneficial way to get things done. Knowing when to utilize teamwork requires an appreciation for the task to be completed as well as the folks who comprise the team itself.

Not of Mice and (Yes) Men
- Click To Read Article
Working with a business coach is a great way to grease the wheels of a growing (or struggling) business. The coach-client relationship is a partnership based upon trust and respect; there is but one goal- the success of the client. Of ultimate importance is the ability to develop clarity around the client goals and intent. This can involve some very powerful searching and since the truth is essential, the coach is anything but a ‘yes-man’.

Where there is smoke there is...
- Click To Read Article
Workplace disruptions (fires) are a commonplace event. Prevention is the best course of action since much time and energy is consumed resolving these issues. But since we can’t always prevent them it is critical that we learn to distinguish between those that can cause genuine or lasting damage and those that are false alarms.

Trust me, everything will be all right.
- Click To Read Article
Trust is a cornerstone of human comfort, satisfaction and success. Human resources are the most important asset that any business has. A workplace without trust is a recipe for disaster; what us standing in your way?

But I Wanted to Sit With Mom!
- Click To Read Article
Planning ahead is always a good idea. But even the best made plans... Preparing for contingencies and rehearsing your response may save some embarrassment and difficulty later on.

Take a good look at yourself... and grow your business.
- Click To Read Article
As a participant in a life-changing challenge I was able to see myself (and others) in a way I never had before. This experience taught me the value of getting to know myself and others as well. The crux of any business is its people- I challenge you to get to know yourself and the people you work with.

Keep your’ eye on the ball… but don’t be afraid to wander!
- Click To Read Article
Distraction is both an impediment and a catalyst for growth. Knowing when to hunker down and avoid the barrage is essential; there are times when the distraction is just too much. But then again we need to appreciate that distraction can also fuel our enthusiasm and of course it is imperative that we are aware of the world around us; there is no escaping it- it has a tremendous impact on our business.

Achieve More: Lighten Up and Laugh Often!
- Click To Read Article
Laughter and the workplace are good companions. Happy people are more productive and more keenly aware of their surroundings and function. If yours is a dreary, serious, workplace think of all that you are missing.

Passion- The Fire That Illuminates the Path to Success
- Click To Read Article
Passion is the icing on the cake that can build and sustain a successful business. Passion is contagious and it breeds attraction and loyalty. Is your business a passive responder or a passionate advocate for your offerings and your customers?

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Are your sales where you want them to be? Will you be one of the few who achieves sales success or one of the many who have failed to change? So what are you doing to change those results? Let’s be honest, with companies moving globally and at lightening speeds, the traditional business solutions are outdated and dead. My approach moves your business out of its comfort zone and secures your competitive advantage now. If you are seeking to increase sales, build customer loyalty, create a culture of great attitudes or just achieve some sleep filled nights, then we should talk because my clients have experienced exactly those types of results. Learn more about customer loyalty at http://www.processspecialist.com/customer-loyalty.htm Give me a call at 219.759.5601 for a free strategy session. P.S. If you are seeking a motivational speaker, sales trainer or small business expert that will leave your audience smiling and remembering, please feel free to contact me at 219.759.5601. - Visit Leanne Hoagland Smith's Website

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About the Author


Ed Drozda
(Visit Ed's Website)
Since 1996, under the name E & D Associates, Ed Drozda has facilitated the success of businesses and business people through the strategic development and delivery of business and executive coaching. He earned his BS in Medical Technology from Marquette University and his MBA in Health Care Administration from Bryant University; Ed is a graduate of the Coach University Coach Training Program and is actively pursuing certification with the International Coach Federation. Before pursuing his coaching career Ed enjoyed over 20 years in the field of healthcare clinical operations and administration. Ed enjoys working with dynamic employees, executives and business owners who seek to develop and grow their businesses. Ed is a navigation expert; he partners with clients to negotiate the tortuous path to success by focusing on clarity, strategy and synergy in an environment of accountability. He challenges and leads his clients to bring their goals to fruition while discovering and exploiting their inherent strengths.
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