Emotional Intelligence Training Case Study Medrad
Emotional Intelligence Training Case Study Medrad
IHHP - Institute for Health and Human Potential
Two years ago, John Gardner, Systems Engineering Manager at Medrad, a medical devices company, was recognized as someone with a high degree of technical skills and an ability to “get things done.”
But at what cost?
According to John, “Although senior management liked that I got things done, they were frustrated with my methods of dealing with people. Essentially, management was saying, “John, we love you, but we want to shoot you!”
John focused only on the outcomes of the work, believing that task completion was much more important than people’s feelings. “On the one hand, I was receiving performance reviews at the top of the performer range. Then I got a letter saying that if I didn’t change my style, I might be fired.” John couldn’t believe that he was being knocked for his interpersonal style when he was delivering such amazing results!
Because the company valued John’s skills, they offered him the opportunity to participate in an Emotional Intelligence training and coaching program from the Institute for Health and Human Potential (IHHP). “At first,” John said, “I thought I would sit through the program to appease management and get my attendance checked off. Quite frankly, I saw emotional intelligence as a waste of time.”
After going through the program and follow-up coaching, John now sees Emotional Intelligence as a critical competence he was missing. “I now realize that I was operating with only half of what I needed to be successful — similar to rowing a boat with only one oar.” This became truer as he rose in the ranks at the company. As an engineer he felt he could get away without EQ skills … but not once he became a leader.
The Emotional Intelligence training and coaching that John participated in made him more aware of his impact on others and identified some “gaps” he needed to address. “The training really opened my eyes to things like the importance of learning to react more skillfully when I’m frustrated. I was unaware I had a problem with empathy until I got my 360 feedback in the program.”
After the two days of training, John received the next component of the program EQ coaching from a qualified IHHP coach. John describes the process, “The coach helped me understand how to apply the techniques in my life – both in business and at home. At first I wasn’t sure what to do, but with the guidance of the coach, I began to manage my emotions better and become more empathetic to others. As I worked through the exercises and learned to apply the techniques, I discovered that empathy went from being a tool I could use to a natural way of life for me.”
These new EQ skills had a big impact for John, at work and at home. At work, he began to make big changes in relationships that were previously challenging. “It was amazing; I was able to turn around relationships that were almost adversarial to the point where these people are now close allies at the company.”
Recent results in his career are impressive:
* In his last performance review, John received the highest review possible. Management indicated that they now consider his emotional skills to be one of his strongest assets even more so than his technical skills!
* John laughs. “They’ve even asked me to help in sales and marketing because of my ‘people skills.’ The joke used to be, ‘Don’t let John near the customers!’ Now they put me in key roles.”
* John is now mentoring three people and there are several more individuals waiting to be mentored by him. People consistently ask John to teach them how to deal with others, and as a result John has evolved into an EQ coach to others in the company!
Although he has received raises and promotions since participating in IHHP’s Emotional Intelligence training and coaching, John is now motivated by the kind of feedback he gets. “Peers, management and direct reports now see me as a leader – not just for my technical skills and “get it done” ability, but also for my skills in motivating people, resolving conflict and mentoring others. Those are the results that really inspire me.”
“Emotional Intelligence not only allows me to be a better leader in business; it also improves my relationships at home. I am able to listen better to my wife, to understand her feelings more and to be there for her on a deeper emotional level. This impacts her, and thus our relationship, very positively.”
And story gets even better. Improving EQ skills has even allowed John to be a better coach – on the soccer field. “The kids on the soccer team, including my son, have all said they’re really glad I’m coaching. They say that other coaches just yell at them and tell them what to do. That’s how I was before. It feels great to have all the boys telling my son that I’m a great coach. That’s the best reward of all!”
John has some advice for anyone interested in developing their Emotional Intelligence and achieving the kind of business and personal success he has. “First, you must be open to the idea that you have some ‘gaps’ — some things you could do better. Then you have to invest serious time and effort. It wasn’t easy to learn to manage my emotions and become more empathetic. Finally, get yourself a coach, they offer support, accountability and they can be trusted to help you work through the challenges you face – both personally and professionally.”
Real People – Case Study – Customer Highlights
Customer: Medrad
Industry: Medical Imaging
Business results: MEDRAD products are sold to hospitals and medical imaging centers in over 85 countries. Annual sales are approximately $300 million. Medrad employs more than 1,300 people based in 15 locations around the world.
Medrad Values: MEDRAD performance is a result of an unrelenting commitment to improving healthcare, to upholding standards of excellence, and to responsible activities for the benefit of our customers, shareholders, employees, and communities. These values are expressed through our culture and philosophy, as well as our ethical and corporate responsibility policies.
Offices: MEDRAD is headquartered in Indianola, Pennsylvania, 15 miles northeast of Pittsburgh. The major location of 285,000-sq. ft. includes all headquarters, administration functions, and enterprise production units. MEDRAD is a global company. The European headquarters office is located in Maastricht, The Netherlands, and additional international offices are located in France, Germany, Italy, UK, Brazil, Japan, Norway, Sweden, Denmark, Singapore, Egypt, Mexico, and Australia.
Emotional Intelligence Training Case Study Medrad - To learn more about this author, visit Bill Benjamin's Website.
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EQ SUCCESS STORIES
IHHP - Institute for Health and Human Potential
Two years ago, John Gardner, Systems Engineering Manager at Medrad, a medical devices company, was recognized as someone with a high degree of technical skills and an ability to “get things done.”
But at what cost?
According to John, “Although senior management liked that I got things done, they were frustrated with my methods of dealing with people. Essentially, management was saying, “John, we love you, but we want to shoot you!”
John focused only on the outcomes of the work, believing that task completion was much more important than people’s feelings. “On the one hand, I was receiving performance reviews at the top of the performer range. Then I got a letter saying that if I didn’t change my style, I might be fired.” John couldn’t believe that he was being knocked for his interpersonal style when he was delivering such amazing results!
Because the company valued John’s skills, they offered him the opportunity to participate in an Emotional Intelligence training and coaching program from the Institute for Health and Human Potential (IHHP). “At first,” John said, “I thought I would sit through the program to appease management and get my attendance checked off. Quite frankly, I saw emotional intelligence as a waste of time.”
After going through the program and follow-up coaching, John now sees Emotional Intelligence as a critical competence he was missing. “I now realize that I was operating with only half of what I needed to be successful — similar to rowing a boat with only one oar.” This became truer as he rose in the ranks at the company. As an engineer he felt he could get away without EQ skills … but not once he became a leader.
The Emotional Intelligence training and coaching that John participated in made him more aware of his impact on others and identified some “gaps” he needed to address. “The training really opened my eyes to things like the importance of learning to react more skillfully when I’m frustrated. I was unaware I had a problem with empathy until I got my 360 feedback in the program.”
After the two days of training, John received the next component of the program EQ coaching from a qualified IHHP coach. John describes the process, “The coach helped me understand how to apply the techniques in my life – both in business and at home. At first I wasn’t sure what to do, but with the guidance of the coach, I began to manage my emotions better and become more empathetic to others. As I worked through the exercises and learned to apply the techniques, I discovered that empathy went from being a tool I could use to a natural way of life for me.”
These new EQ skills had a big impact for John, at work and at home. At work, he began to make big changes in relationships that were previously challenging. “It was amazing; I was able to turn around relationships that were almost adversarial to the point where these people are now close allies at the company.”
Recent results in his career are impressive:
* In his last performance review, John received the highest review possible. Management indicated that they now consider his emotional skills to be one of his strongest assets even more so than his technical skills!
* John laughs. “They’ve even asked me to help in sales and marketing because of my ‘people skills.’ The joke used to be, ‘Don’t let John near the customers!’ Now they put me in key roles.”
* John is now mentoring three people and there are several more individuals waiting to be mentored by him. People consistently ask John to teach them how to deal with others, and as a result John has evolved into an EQ coach to others in the company!
Although he has received raises and promotions since participating in IHHP’s Emotional Intelligence training and coaching, John is now motivated by the kind of feedback he gets. “Peers, management and direct reports now see me as a leader – not just for my technical skills and “get it done” ability, but also for my skills in motivating people, resolving conflict and mentoring others. Those are the results that really inspire me.”
“Emotional Intelligence not only allows me to be a better leader in business; it also improves my relationships at home. I am able to listen better to my wife, to understand her feelings more and to be there for her on a deeper emotional level. This impacts her, and thus our relationship, very positively.”
And story gets even better. Improving EQ skills has even allowed John to be a better coach – on the soccer field. “The kids on the soccer team, including my son, have all said they’re really glad I’m coaching. They say that other coaches just yell at them and tell them what to do. That’s how I was before. It feels great to have all the boys telling my son that I’m a great coach. That’s the best reward of all!”
John has some advice for anyone interested in developing their Emotional Intelligence and achieving the kind of business and personal success he has. “First, you must be open to the idea that you have some ‘gaps’ — some things you could do better. Then you have to invest serious time and effort. It wasn’t easy to learn to manage my emotions and become more empathetic. Finally, get yourself a coach, they offer support, accountability and they can be trusted to help you work through the challenges you face – both personally and professionally.”
Real People – Case Study – Customer Highlights
Customer: Medrad
Industry: Medical Imaging
Business results: MEDRAD products are sold to hospitals and medical imaging centers in over 85 countries. Annual sales are approximately $300 million. Medrad employs more than 1,300 people based in 15 locations around the world.
Medrad Values: MEDRAD performance is a result of an unrelenting commitment to improving healthcare, to upholding standards of excellence, and to responsible activities for the benefit of our customers, shareholders, employees, and communities. These values are expressed through our culture and philosophy, as well as our ethical and corporate responsibility policies.
Offices: MEDRAD is headquartered in Indianola, Pennsylvania, 15 miles northeast of Pittsburgh. The major location of 285,000-sq. ft. includes all headquarters, administration functions, and enterprise production units. MEDRAD is a global company. The European headquarters office is located in Maastricht, The Netherlands, and additional international offices are located in France, Germany, Italy, UK, Brazil, Japan, Norway, Sweden, Denmark, Singapore, Egypt, Mexico, and Australia.
Emotional Intelligence Training Case Study Medrad - To learn more about this author, visit Bill Benjamin's Website.
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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