Team Performance and Emotional Intelligence: Emotional Intelligence Training
Team Performance and Emotional Intelligence: Emotional Intelligence Training
“In the world today there is plenty of technology, plenty of entrepreneurs, plenty of money, plenty of entry capital. What’s in short supply is great teams.”
John Doerr, Legendary Silicon Valley Venture Capitalist
Teams with high levels of EQ consistently outperform those with strong IQ. Why? To a large degree, it is a result of intelligently handling ‘difficult to manage’ emotions. Emotions, not handled properly, can lead to a breakdown where the simplest tasks end up taking more energy than required, resulting in not only impaired innovation but a diminished ability to solve key business issues.
IHHP’s Emotional Intelligence programs can be geared to promote team development by blending ‘activity-based’ learning with core EQ concepts to increase team performance. This is accomplished by focusing on:
• Activities that challenge a participants EQ requiring them to operationalize two key EQ competencies: self-soothing and courageous conversations while solving a game-related problem
• Bringing greater clarity to the blockers of team performance (such as behaviors i.e. defensive routines that keep a team from ‘knowing’ all of the important information required to make good decisions).
• Courageous Conversations – exercises will be delivered with the objective of providing insight to participants around what is not being said that is acting as a barrier to building a more trusting relationship • Activities that associate behaviors with cause – without a discussion of the cause that is driving a behavior, dissecting the behavior becomes impossible
• Accountability: there is an opportunity to create post-work where managers choose an accountability task so that after the program they are both:
* held accountable to the task (why did they not if it was one that they chose to do?)
* as well as held accountable to the way of the ‘art’ of holding someone accountable. The question is, how can the proper environment be constructed so that the work to hold individuals accountable is framed within a context of a greater ‘relationship’.
Three experiential team-based exercises that may be used within IHHP’s Emotional Intelligence for Personal Leadership program to enhance team performance are:
Tanagrams
Leveraging a very engaging and eye opening communication exercise called “Tanagrams”, the focus of this segment will be to help participants get in touch with the importance of communicating from another person’s frame of reference the foundation of Empathy. While building objects using Tanagram shapes, this dynamic exercise requires participants to coach each other from another persons frame of reference. This activity is very revealing and will foster a dialogue into the art of building “Partnerships. Tanagrams ends with group work focused on opportunities to use the learning and application in the workplace.
Crossover
We will break the group into teams of 10. Each team will have the same challenge. Their goal is to break into 2 groups of 5 and line up facing each other on the 11 provided spaces (5 on one side, 5 on the other with the 11th space in the middle) Abiding by a series of rules, each group of 5 must “cross over” to the other side. What seems easy suddenly becomes very complex, and issues of leadership, problem solving and participation/morale quickly become evident.
O Shoot
O Shoot is a dynamic team activity that will challenge the paradigms of what is possible. Broken into teams of eight to twelve, participants will work on a problem until they feel they have “done all that is possible”, only to find out that others have found ways to better their result with less effort and fewer mistakes. By the end of the exercise, all teams will have accomplished what only moments ago they would have deemed “the impossible”. The debrief will focus on the journey, exploring the emotional and intellectual barriers that were self created as well as the behaviors that enabled major breakthroughs.
Team Performance and Emotional Intelligence Emotional Intelligence Training - To learn more about this author, visit Bill Benjamin's Website.
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TEAM PERFORMANCE AND EMOTIONAL INTELLIGENCE
“In the world today there is plenty of technology, plenty of entrepreneurs, plenty of money, plenty of entry capital. What’s in short supply is great teams.”
John Doerr, Legendary Silicon Valley Venture Capitalist
Teams with high levels of EQ consistently outperform those with strong IQ. Why? To a large degree, it is a result of intelligently handling ‘difficult to manage’ emotions. Emotions, not handled properly, can lead to a breakdown where the simplest tasks end up taking more energy than required, resulting in not only impaired innovation but a diminished ability to solve key business issues.
IHHP’s Emotional Intelligence programs can be geared to promote team development by blending ‘activity-based’ learning with core EQ concepts to increase team performance. This is accomplished by focusing on:
• Activities that challenge a participants EQ requiring them to operationalize two key EQ competencies: self-soothing and courageous conversations while solving a game-related problem
• Bringing greater clarity to the blockers of team performance (such as behaviors i.e. defensive routines that keep a team from ‘knowing’ all of the important information required to make good decisions).
• Courageous Conversations – exercises will be delivered with the objective of providing insight to participants around what is not being said that is acting as a barrier to building a more trusting relationship • Activities that associate behaviors with cause – without a discussion of the cause that is driving a behavior, dissecting the behavior becomes impossible
• Accountability: there is an opportunity to create post-work where managers choose an accountability task so that after the program they are both:
* held accountable to the task (why did they not if it was one that they chose to do?)
* as well as held accountable to the way of the ‘art’ of holding someone accountable. The question is, how can the proper environment be constructed so that the work to hold individuals accountable is framed within a context of a greater ‘relationship’.
Three experiential team-based exercises that may be used within IHHP’s Emotional Intelligence for Personal Leadership program to enhance team performance are:
Tanagrams
Leveraging a very engaging and eye opening communication exercise called “Tanagrams”, the focus of this segment will be to help participants get in touch with the importance of communicating from another person’s frame of reference the foundation of Empathy. While building objects using Tanagram shapes, this dynamic exercise requires participants to coach each other from another persons frame of reference. This activity is very revealing and will foster a dialogue into the art of building “Partnerships. Tanagrams ends with group work focused on opportunities to use the learning and application in the workplace.
Crossover
We will break the group into teams of 10. Each team will have the same challenge. Their goal is to break into 2 groups of 5 and line up facing each other on the 11 provided spaces (5 on one side, 5 on the other with the 11th space in the middle) Abiding by a series of rules, each group of 5 must “cross over” to the other side. What seems easy suddenly becomes very complex, and issues of leadership, problem solving and participation/morale quickly become evident.
O Shoot
O Shoot is a dynamic team activity that will challenge the paradigms of what is possible. Broken into teams of eight to twelve, participants will work on a problem until they feel they have “done all that is possible”, only to find out that others have found ways to better their result with less effort and fewer mistakes. By the end of the exercise, all teams will have accomplished what only moments ago they would have deemed “the impossible”. The debrief will focus on the journey, exploring the emotional and intellectual barriers that were self created as well as the behaviors that enabled major breakthroughs.
Team Performance and Emotional Intelligence Emotional Intelligence Training - To learn more about this author, visit Bill Benjamin's Website.
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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George LudwigGeorge Ludwig is a recognized authority on sales strategy and peak performance psychology. An international speaker, trainer, and corporate consultant, he helps clients like Johnson & Johnson, Abbott Laboratories, Northwestern Mutual, CIGNA, and numerous others improve sales force effectiveness and performance. Though it's George's strategies and processes that help corporations increase productivity and performance, it's his tremendous energy and dynamism that spark the transformation. Again and again, clients remark on his amazing ability to unleash human capacity and inspire men and women to break out of their comfort zones. The result is a whole new type of salesperson. His customized presentations teach achievers to make stunning advances in their lives. From helping salespeople realize cherished dreams to helping corporations exponentially accelerate revenue streams, George Ludwig leaves audiences and individuals empowered, emboldened, and clamoring for more. George is the best-selling author of Power Selling: Seven Strategies for Cracking the Sales Code and Wise Moves: 60 Quick Tips to Improve Your Position in Life & Business. - Visit George Ludwig's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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John AlexanderJohn has taught keyword research and SEO skills to small groups of business owners and Webmasters from over 80 different countries world wide since 2002. John is also the Director of Search Engine Academy ; Co-director of Training at Search Engine Workshops offering live, SEO Workshops with his partner SEO educator Robin Nobles, author of the very first comprehensive online search engine marketing courses at SEO Training Online and the SEO Workshop Resource Center. I look forward to hearing from you! - Visit John Alexander's Website |
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Staging DivaDebra Gould, aka The Staging Diva®, is President of Six Elements Inc., an internationally recognized home staging company. Inspired by many requests from aspiring home stagers wanting to start similar businesses, Gould created the Staging Diva Home Staging Business Training Program. Gould has trained over 1000 Staging Diva Graduates worldwide to start staging businesses. Buying decorating and selling six of her own homes in four years lead to an interest in real estate staging which she turned into a career with the launch of sixelements.com in 2002. Since then she has staged hundreds of homes in addition to teaching home staging training. Gould is the author of several home staging resources including a series of popular ebooks made up of a Design Guide, Color Guide and Portfolio Guide. For more information about Debra Gould visit stagingdiva.com. - Visit Staging Diva's Website |
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